Operational Resilience Series
BGBann_Playbook_Crisis Management

BCM Institute Blog

Operational Resilience Certified Planner-Specialist-Expert
Moh Heng Goh
[OR] [PM] [P2] [T] [Q] End-to-End Implement Phase Traceability Record

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [P] Implement Phase Completion and Readiness Assessment

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [O] Glossary of Operational Resilience Terms

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [N] Operational Resilience Implementation Dashboard

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [M] Implement Phase RACI Matrix

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [L] Remediation Action Tracker

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [K] Lessons Learned Register

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [J] Scenario Testing Report Template

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [I] Severe but Plausible Scenario Library

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [H] Scenario Testing Plan Template

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [G]  Impact Tolerance Statement Template

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [F] Impact Tolerance Assessment Template

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [D] Interconnections and Interdependencies Mapping

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [B] Critical Business Service Identification Template

Implement Phase

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Moh Heng Goh
[OR] [PM] [P3] [T] [AC] Complete Sustain Phase Implementation Cycle

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [AA] Operational Resilience Body of Knowledge Mapping

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [AB] Final Sustain Phase Management Review Checklist

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [Y] Sustain Phase Evidence Pack Index

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [X] Operational Resilience RACI Matrix

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [V]Operational Resilience Change Impact Assessment

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [S] Sustain Phase Maturity Assessment

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [R] Annual Operational Resilience Programme Calendar

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [Q] Operational Resilience Management Dashboard Template

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [O] Findings and Corrective Action Register

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [N] Independent Quality Review Checklist

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [Z] Glossary of Key Operational Resilience Terms

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [M] Independent Quality Review Terms of Reference

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [L] Operational Resilience Evidence Register

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Moh Heng Goh
[OR] [PM] [P3] [T] [K] Self-assessment Scoring Framework

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Moh Heng Goh
[OR] [PM] [P3] [T] [J] Self-assessment Questionnaire

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Moh Heng Goh
[OR] [PM] [P3] [T] [I] Annual Training and Awareness Plan

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Moh Heng Goh
[OR] [PM] [P3] [T] [H] Operational Resilience Competency Matrix

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Moh Heng Goh
[OR] [PM] [P3] [T] [G] Training Needs Analysis Template

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Moh Heng Goh
[OR] [PM] [P3] [T] [D] Operational Resilience Communication Strategy Template

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Moh Heng Goh
[OR] [PM] [P3] [T] [B] Resilience Culture Assessment Template

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Moh Heng Goh
[OR] [PM] [P2] [T] [A] Implement Phase Master Checklist

Implement Phase

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Moh Heng Goh
[OR] [PM] [P2] [T] [TOC] Practical Tools for Implement Phase

Implement Phase

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Moh Heng Goh
[OR] [PM] [P3] [T] [A] Sustain Phase Master Checklist

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Moh Heng Goh
[OR] [PM] [P3] [T] [F] Annual Communication Plan

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Moh Heng Goh
[OR] [PM] [P3] [T] [E] Stakeholder Communication Matrix

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Moh Heng Goh
[OR] [PM] [P3] [T] [W] Lessons Learned Register

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [U] Management Attestation Template

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [T] Sustain Phase Readiness Assessment

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Sustain Phase..

Moh Heng Goh
[OR] [PM] [P3] [T] [C] Desired Resilience Behaviour Framework

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Moh Heng Goh
[OR] [PM] [P3] [T] [P] Operational Resilience KPI, KRI and KCI Catalogue

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Sustain Phase Appendices

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Moh Heng Goh
[OR] [PM] [P2] [T] [E] Resource Dependency Matrix

Implement Phase

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Azizah Nurdin
Operational Resilience Body of Knowledge

Operational Resilience Body of Knowledge

The Operational Resilience Body of..

Moh Heng Goh
[OR] [GN] Module 4 Guidance Notes for Pre-course Preparatory Work

[OR] [Full Banner] [M4] Guidance Notes for Pre-course Preparatory Work

Guidance Notes..

Moh Heng Goh
[OR] [GN] Module 3 Guidance Notes for Pre-course Preparatory Work

[OR] [Full Banner] [M3] Guidance Notes for Pre-course Preparatory Work

 Guidance Notes..

Moh Heng Goh
[OR] [GN] Module 2 Guidance Notes for Pre-course Preparatory Work

[OR] [Full Banner] [M2] Guidance Notes for Pre-course Preparatory Work

 Guidance Notes..

Moh Heng Goh
[Implement] [OR] [P2] [S2] Mapping Interconnections and Interdependencies: Building Visibility

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Azizah Nurdin
[OR] [BOK] [P2] What is the OR BoK Domain P2 BoK 6 to 10?

[OR] [Full Banner] Body of Knowledge Series

Operational..

Azizah Nurdin
[OR] [BOK] [P3] What is the OR BoK Domain P3 BoK 11 to 15?

[OR] [Full Banner] Body of Knowledge Series

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Moh Heng Goh
[OR] [P2] [S2] [MII] Fields for Mapping Interconnections and Interdependencies

BL-OR-3-5 Blog Under Construction

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Azizah Nurdin
OR-5000 Hybrid Course Schedule 2026 [Run 4H]

Operational Resilience for Philippine Banks: Are You Ready for BSP Circular..

Azizah Nurdin
OR-5000 Hybrid Course Schedule 2026 [Run 3H]

This is Run 3H of OR-5000 Operational Resilience Expert Implementer Hybrid ..

Moh Heng Goh
Dr Goh Moh Heng
[OR] [ISACA] [CIAG] [C7] Cross-Industry Application

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Chapter 7

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Dr Goh Moh Heng
[OR] [ISACA] [CIAG] [C8] Key Challenges & Pitfalls

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Chapter 8

Key..

Dr Goh Moh Heng
[OR] [ISACA] [CIAG] [C6] Implementation Framework: Cross-Industry Approach

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Chapter 6

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Dr Goh Moh Heng
[OR] [ISACA] [CIAG] [C9] Concluding Operational Resilience: Bridging GRC

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Chapter 9

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Dr Goh Moh Heng
[OR] [ISACA] [CIAG] [C5] Bridging GRC Through Operational Resilience

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Chapter 5

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Dr Goh Moh Heng
[OR] [ISACA] [CIAG] [C4] The GRC Disconnect: The Core Problem

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Chapter 4

The..

Dr Goh Moh Heng
[OR] [ISACA] [CIAG] [C3] Understanding Operational Resilience (Concept & Framework)

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Chapter 3

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Dr Goh Moh Heng
[OR] [ISACA] [CIAG] [C2] Why Operational Resilience Matters Now

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Chapter 2

Why..

Dr Goh Moh Heng
[OR] [ISACA] [CIAG] [C1] Operational Resilience: Bridging Governance, Risk and Compliance Across Industries

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Chapter 1

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Moh Heng Goh
[OR] [Vs] Why Operational Resilience Is Not Business Continuity (and Why Both Still Matter)

Why Operational Resilience Is Not Business Continuity (and Why Both Still..

Azizah Nurdin
OR-5000 Hybrid Course Schedule 2026 [Run 2B]

Operational Resilience Expert Implementer

This is Run 2B of the OR-5000..

Azizah Nurdin
OR-5000 Hybrid Course Schedule 2026 [Run 1H]

This is Run 1H of OR-5000 Operational Resilience Expert Implementer Hybrid ..

Moh Heng Goh
[OR] [BOK] [15] [P3] [S5] Conduct An Independent Quality Review

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Operational..

Moh Heng Goh
[OR] [BOK] [14] [P3] [S4] Provide Self-assessment
Self-assessments

Operational..

Moh Heng Goh
[OR] [BOK] [13] [P3] [S3] Implement Training and Awareness
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Operational..

Moh Heng Goh
[OR] [BOK] [12] [P3] [S2] Develop Communication Strategy

Communication StrategyOperational..

Moh Heng Goh
[OR] [BOK] [10] [P2] [S5] Improve Lesson Learned

New call-to-actionOperational..

Moh Heng Goh
[OR] [BOK] [9] [P2] [S4] Conduct Scenario Testing

Scenario TestingOperational..

Moh Heng Goh
[OR] [BOK] [8] [P2] [S3] Set Impact Tolerance

Impact ToleranceOperational..

Moh Heng Goh
[OR] [BOK] [7] [P2] [S2] Map Interconnections and Interdependencies

New call-to-actionOperational..

Moh Heng Goh
[OR] [BOK] [11] [P3] [S1] Introduce Cultural Change Management

Change Management

Operational..

Moh Heng Goh
[OR] [BoK] [6] [P2] [S1] Identify Critical Business Services
Critical Business Services Operational..
Moh Heng Goh
[OR] [P1-S5] [R] Operational Resilience Governance Report

Key Governance Requirements and Expectations

Introduction

In an era marked by..

Moh Heng Goh
[Plan] [OR] [P1] [S5] Develop and Embed Governance

Embed GovernanceKey Governance..

Moh Heng Goh
[OR] [P1-S5] [R] Regulatory Reporting Requirements Expected by Central Banks

Key Governance Requirements and Expectations

Introduction

As operational..

Moh Heng Goh
[Plan] [OR] [P1] [S5] [R] Board and Senior Management Reporting

Embed GovernanceBoard and..

Moh Heng Goh
[OR] [P2] [S4] [1] What is Severe but Plausible Scenarios in Operational Resilience

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Moh Heng Goh
[OR] [P2] [S4] [2] Steps to Implement Severe but Plausible Scenarios in Operational Resilience

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Moh Heng Goh
[OR] Disclaimers and Usage of eBook
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Moh Heng Goh
[OR] [ISO] [C4] 22316:2017 Evaluating Resilience

A Strategic Approach to Evaluating and Enhancing Organisational Resilience: A..

Moh Heng Goh
[OR] [ISO] [C3] 22316:2017 Resilience Attributes

Building Organisational Resilience: A Strategic Imperative for Crisis..

Moh Heng Goh
[OR] [ISO] [C1] 22316:2017 Introduction

ISO 22316: 2017 - Security and Resilience - Organisational Resilience -..

Moh Heng Goh
[OR] [ISO] [C2] 22316:2017 Key Principles and Attributes

Building Organisational Resilience: A Strategic Guide for Crisis Management..

Moh Heng Goh
[OR] [ISO] ISO 22316 Simplified

Introduction to Organisational Resilience: A Guide Based on ISO 22316

Objective..

Moh Heng Goh
[OR] [MM] Implementing a 7-Level Operational Resilience Maturity Model for Malaysian Banks

Determining and Building the 7-Level Operational Resilience Maturity Model for..

Moh Heng Goh
[Plan] [OR] [P1] [S1] [MM] Developing the 7-Level Operational Resilience Maturity Model: A Step-by-Step Guide

Capability and MaturityDeveloping the..

Moh Heng Goh
[OR] [PO] Sample Operational Resilience Policy

Operational Resilience Policy (Sample)

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Moh Heng Goh
[OR] [FW] Sample Operational Resilience Framework

Operational Resilience Framework (Sample)

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Moh Heng Goh
[OR] [FW] [PO] Operational Resilience: Framework vs Policy

Operational Resilience Framework vs Operational Resilience Policy:..

Moh Heng Goh
[OR] [PO] Understanding the Operational Resilience Policy

Strengthening Your Organisation: The Essentials of an Operational Resilience..

Moh Heng Goh
[OR] [FW] Understanding Operational Resilience Framework

The Backbone of Business Stability: Operational Resilience Framework Explained

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Dr Goh Moh Heng
[OR] Malaysia Banking Operational Resilience Key Regulatory and Supervisory Expectations

Key Operational Resilience Regulatory and Supervisory Expectations for..

Moh Heng Goh
[OR] Operational Resilience vs Organisational Resilience vs Business Resilience

Operational Resilience vs Organisational Resilience vs Business Resilience

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Moh Heng Goh
[Plan] [OR] [P1] [S3] Setting Operational Resilience Vision and Strategy

Strategy and RoadmapSetting the OR Vision and..

Moh Heng Goh
[OR] Operational Resilience Strategy Roadmap: A Comprehensive Guide

Developing an Operational Resilience Strategy Roadmap

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Moh Heng Goh
[OR] [Vs] Operational Resilience Versus Crisis Management

Terms Used in Operational Resilience and Crisis Management

Organisations..

Moh Heng Goh
[OR] [Vs] Operational Resilience Versus Business Continuity Management

Terms Used in Operational Resilience and Business Continuity Management

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Azizah Nurdin
OR-5000 Hybrid Course Schedule 2026 [Run 2H]

This is Run 2H of OR-5000 Operational Resilience Expert Implementer Hybrid ..

Moh Heng Goh
[OR] Rationale for Operational Resilience

Rationale for Operational Resilience

Operational resilience has emerged as a..

Moh Heng Goh
[OR] Key ISO Standards for Understanding Operational Resilience

Key ISO Standards for Understanding OR

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Dr Goh Moh Heng
[OR] [EL] Lesson 8 Improve Lesson Learnt

Lesson 8 Improve Lesson Learnt

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Gan Kwai Laing
[OR] [EL] Lesson 7 Conduct Scenario Testing

Lesson 7 Conduct Scenario Testing

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Kenneth Yap
[OR] [EL] Lesson 6 Set Impact Tolerance

Lesson 6 Set Impact Tolerance

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Moh Heng Goh
[OR] [EL] Lesson 5 Map Processes and Resources

Lesson 5 Map Processes and Resources

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Kenneth Yap
[OR] [EL] Lesson 4 Identify Critical Business Services

Lesson 4 Identify Critical Business Services

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Rose Lam
[OR] [EL] Lesson 3 OR Planning Methodology Framework and Principles

Lesson 2 OR Planning Methodology: Framework and Principles

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Rose Lam
[OR] [EL] Lesson 2 OR Terminology and Related Concepts

Lesson 2 OR Terminology and Related Concepts

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Dr Goh Moh Heng
[OR] [EL] Lesson 1 Overview of Operational Resilience

Lesson 1 Overview of Operational Resilience

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Moh Heng Goh
[OR] [P3-S5] [3-4] Review and Report IQR: Monitoring and Reporting

OR PM Sustaining Your Operational Resilience Program

[3-4] Monitoring..

Moh Heng Goh
[OR] [P3-S5] [3-3] Review and Report IQR: Action Plan Implementation

OR PM Sustaining Your Operational Resilience Program

[3-3]..

Moh Heng Goh
[OR] [P3-S5] [3-2] Review and Report IQR: Final Report

OR PM Sustaining Your Operational Resilience Program

[3-2] Finalizing..

Moh Heng Goh
[OR] [P3-S5] [3-1] Review and Report IQR: Management Response

OR PM Sustaining Your Operational Resilience Program

[3-1] Management..

Moh Heng Goh
[OR] [P3-S5] [2-4] Conduct IQR: Draft Report

[2-4] Drafting the IQR Report

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Moh Heng Goh
[OR] [P3-S5] [2-3] Conduct IQR: Data Analysis

OR PM Sustaining Your Operational Resilience Program

[2-3] Data..

Moh Heng Goh
[OR] [P3-S5] [2-2] Conduct IQR: Testing And Evaluation

OR PM Sustaining Your Operational Resilience Program

[2-2] Testing..

Moh Heng Goh
[OR] [P3-S5] [2-1] Conduct IQR: On-Site Review

OR PM Sustaining Your Operational Resilience Program

[2-1] Conducting..

Moh Heng Goh
[OR] [P3-S5] [1-5] Prepare IQR: Communication And Agreement

OR PM Sustaining Your Operational Resilience Program

[1-5]..

Moh Heng Goh
[OR] [P3-S5] [1-4] Prepare IQR: Data Preparation

OR PM Sustaining Your Operational Resilience Program

[1-4] Data..

Moh Heng Goh
[OR] [P3-S5] [1-3] Prepare IQR: Review Criteria

OR PM Sustaining Your Operational Resilience Program

[1-3] Developing..

Moh Heng Goh
[OR] [P3-S5] [1-2] Prepare IQR: Reviewer Selection

OR PM Sustaining Your Operational Resilience Program

[1-2] Selecting..

Moh Heng Goh
[OR] [P3-S5] [1-1] Prepare IQR: Scope Determination

OR PM Sustaining Your Operational Resilience Program

[1-1] Defining..

Moh Heng Goh
[OR] [BoK 15] [CA] Apply for Certification Conduct Independent Quality & Assurance Review [P3-S5]

Certification Application: Using Operational Resilience Body of Knowledge 15..

Moh Heng Goh
[OR] [BoK 14] [CA] Apply for Certification Provide Self-Assessment [P3-S4]

Certification Application: Using Operational Resilience Body of Knowledge 14..

Moh Heng Goh
[OR] [BoK 13] [CA] Apply for Certification Implement Training and Awareness [P3-S3]

Certification Application: Using Operational Resilience Body of Knowledge 13..

Moh Heng Goh
[OR] [BoK 12] [CA] Apply for Certification Develop Communication Strategy

Certification Application: Using Operational Resilience Body of Knowledge 12..

Moh Heng Goh
[OR] [BoK 5] [CA] Apply for Certification Develop and Embed Governance [P1-S5]

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Certification..

Moh Heng Goh
[OR] [BoK 3] [CA] Apply for Certification Develop Strategy and Roadmap [P1-S3]
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Certification..
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