Operational Resilience Series
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Moh Heng Goh
[OR] Disclaimers and Usage of eBook
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Moh Heng Goh
[OR] [ISO] [C4] 22316:2017 Evaluating Resilience

A Strategic Approach to Evaluating and Enhancing Organisational Resilience: A..

Moh Heng Goh
[OR] [ISO] [C3] 22316:2017 Resilience Attributes

Building Organisational Resilience: A Strategic Imperative for Crisis..

Moh Heng Goh
[OR] [ISO] [C1] 22316:2017 Introduction

ISO 22316: 2017 - Security and Resilience - Organisational Resilience -..

Moh Heng Goh
[OR] [ISO] [C2] 22316:2017 Key Principles and Attributes

Building Organisational Resilience: A Strategic Guide for Crisis Management..

Moh Heng Goh
[OR] [ISO] ISO 22316 Simplified

Introduction to Organisational Resilience: A Guide Based on ISO 22316

Objective..

Moh Heng Goh
[OR] [MM] Implementing a 7-Level Operational Resilience Maturity Model for Malaysian Banks

Determining and Building the 7-Level Operational Resilience Maturity Model for..

Moh Heng Goh
[OR] [MM] Developing the 7-Level Operational Resilience Maturity Model: A Step-by-Step Guide

Developing the 7-Level Operational Resilience Maturity Model: A Step-by-Step..

Moh Heng Goh
[OR] [PO] Sample Operational Resilience Policy

Operational Resilience Policy (Sample)

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Moh Heng Goh
[OR] [FW] Sample Operational Resilience Framework

Operational Resilience Framework (Sample)

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Moh Heng Goh
[OR] [FW] [PO] Operational Resilience: Framework vs Policy

Operational Resilience Framework vs Operational Resilience Policy:..

Moh Heng Goh
[OR] [PO] Understanding the Operational Resilience Policy

Strengthening Your Organisation: The Essentials of an Operational Resilience..

Moh Heng Goh
[OR] [FW] Understanding Operational Resilience Framework

The Backbone of Business Stability: Operational Resilience Framework Explained

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Dr Goh Moh Heng
[OR] Malaysia Banking Operational Resilience Key Regulatory and Supervisory Expectations

Key Operational Resilience Regulatory and Supervisory Expectations for..

Moh Heng Goh
[OR] [P1-S3] Develop Operational Resilience Framework

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Moh Heng Goh
[OR] Operational Resilience vs Organisational Resilience vs Business Resilience

Operational Resilience vs Organisational Resilience vs Business Resilience

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Moh Heng Goh
[OR] [P1-S3] Setting Operational Resilience Vision and Strategy

Setting the OR Vision and Strategy for a Financial Institution

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Moh Heng Goh
[OR] Operational Resilience Strategy Roadmap: A Comprehensive Guide

Developing an Operational Resilience Strategy Roadmap

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Moh Heng Goh
[OR] [Vs] Operational Resilience Versus Crisis Management

Terms Used in Operational Resilience and Crisis Management

Organisations..

Moh Heng Goh
[OR] [Vs] Operational Resilience Versus Business Continuity Management

Terms Used in Operational Resilience and Business Continuity Management

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Azizah Nurdin
OR-5000 Hybrid Course Schedule 2025 [Run 2H]

This is Run 2H of OR-5000 Operational Resilience Expert Implementer Hybrid ..

Moh Heng Goh
[OR] Rationale for Operational Resilience

Rationale for Operational Resilience

Operational resilience has emerged as a..

Moh Heng Goh
[OR] Key ISO Standards for Understanding Operational Resilience

Key ISO Standards for Understanding OR

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Dr Goh Moh Heng
[OR] [EL] Lesson 8 Improve Lesson Learnt

Lesson 8 Improve Lesson Learnt

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Gan Kwai Laing
[OR] [EL] Lesson 7 Conduct Scenario Testing

Lesson 7 Conduct Scenario Testing

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Kenneth Yap
[OR] [EL] Lesson 6 Set Impact Tolerance

Lesson 6 Set Impact Tolerance

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Moh Heng Goh
[OR] [EL] Lesson 5 Map Processes and Resources

Lesson 5 Map Processes and Resources

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Kenneth Yap
[OR] [EL] Lesson 4 Identify Critical Business Services

Lesson 4 Identify Critical Business Services

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Rose Lam
[OR] [EL] Lesson 3 OR Planning Methodology Framework and Principles

Lesson 2 OR Planning Methodology: Framework and Principles

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Rose Lam
[OR] [EL] Lesson 2 OR Terminology and Related Concepts

Lesson 2 OR Terminology and Related Concepts

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Dr Goh Moh Heng
[OR] [EL] Lesson 1 Overview of Operational Resilience

Lesson 1 Overview of Operational Resilience

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Moh Heng Goh
[OR] [P3-S5] [3-4] Review and Report IQR: Monitoring and Reporting

OR PM Sustaining Your Operational Resilience Program

[3-4] Monitoring..

Moh Heng Goh
[OR] [P3-S5] [3-3] Review and Report IQR: Action Plan Implementation

OR PM Sustaining Your Operational Resilience Program

[3-3]..

Moh Heng Goh
[OR] [P3-S5] [3-2] Review and Report IQR: Final Report

OR PM Sustaining Your Operational Resilience Program

[3-2] Finalizing..

Moh Heng Goh
[OR] [P3-S5] [3-1] Review and Report IQR: Management Response

OR PM Sustaining Your Operational Resilience Program

[3-1] Management..

Moh Heng Goh
[OR] [P3-S5] [2-4] Conduct IQR: Draft Report

[2-4] Drafting the IQR Report

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Moh Heng Goh
[OR] [P3-S5] [2-3] Conduct IQR: Data Analysis

OR PM Sustaining Your Operational Resilience Program

[2-3] Data..

Moh Heng Goh
[OR] [P3-S5] [2-2] Conduct IQR: Testing And Evaluation

OR PM Sustaining Your Operational Resilience Program

[2-2] Testing..

Moh Heng Goh
[OR] [P3-S5] [2-1] Conduct IQR: On-Site Review

OR PM Sustaining Your Operational Resilience Program

[2-1] Conducting..

Moh Heng Goh
[OR] [P3-S5] [1-5] Prepare IQR: Communication And Agreement

OR PM Sustaining Your Operational Resilience Program

[1-5]..

Moh Heng Goh
[OR] [P3-S5] [1-4] Prepare IQR: Data Preparation

OR PM Sustaining Your Operational Resilience Program

[1-4] Data..

Moh Heng Goh
[OR] [P3-S5] [1-3] Prepare IQR: Review Criteria

OR PM Sustaining Your Operational Resilience Program

[1-3] Developing..

Moh Heng Goh
[OR] [P3-S5] [1-2] Prepare IQR: Reviewer Selection

OR PM Sustaining Your Operational Resilience Program

[1-2] Selecting..

Moh Heng Goh
[OR] [P3-S4] [3-1] Conduct Reporting & Action Planning: Develop a Self-Assessment Report

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Moh Heng Goh
[OR] [P3-S4] [3-2] Conduct Reporting & Action Planning: Present Report to Management

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Moh Heng Goh
[OR] [P3-S4] [3-3] Conduct Reporting & Action Planning: Develop an Action Plan

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Moh Heng Goh
[OR] [P3-S4] [2-4] Perform Assessment: Rate Performance

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Moh Heng Goh
[OR] [P3-S4] [2-3] Perform Assessment: Analyse & Discuss Findings

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Moh Heng Goh
[OR] [P3-S4] [2-2] Perform Assessment: Conduct Interviews & Surveys

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Moh Heng Goh
[OR] [P3-S4] [2-1] Perform Assessment: Review Documentation

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Moh Heng Goh
[OR] [P3-S4] [1-1] Prepare Self-Assessment: Define Scope & Objectives

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Moh Heng Goh
[OR] [P3-S4] [1-4] Prepare Self-Assessment: Gather Data & Evidence

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Moh Heng Goh
[OR] [P3-S4] [1-3] Prepare Self-Assessment: Assemble Assessment Team

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Moh Heng Goh
[OR] [P3-S4] [1-2] Prepare Self-Assessment: Identify Assessment Criteria

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Moh Heng Goh
[OR] [P3-S5] [1-1] Prepare IQR: Scope Determination

OR PM Sustaining Your Operational Resilience Program

[1-1] Defining..

Moh Heng Goh
[OR] [P3-S3] Implement Operational Resilience Training and Awareness Program

OR PM Implement Training and AwarenessIntroduction to..

Moh Heng Goh
Operational Resilience Vs Third-Party Risk Management

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Moh Heng Goh
Operational Resilience Vs Cyber Resilience

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Moh Heng Goh
[OR] [BoK 15] [CA] Apply for Certification Conduct Independent Quality & Assurance Review [P3-S5]

Certification Application: Using Operational Resilience Body of Knowledge 15..

Moh Heng Goh
[OR] [BoK 14] [CA] Apply for Certification Provide Self-Assessment [P3-S4]

Certification Application: Using Operational Resilience Body of Knowledge 14..

Moh Heng Goh
[OR] [BoK 13] [CA] Apply for Certification Implement Training and Awareness [P3-S3]

Certification Application: Using Operational Resilience Body of Knowledge 13..

Moh Heng Goh
[OR] [BoK 12] [CA] Apply for Certification Develop Communication Strategy

Certification Application: Using Operational Resilience Body of Knowledge 12..

Moh Heng Goh
[OR] [BoK 5] [CA] Apply for Certification Develop and Embed Governance [P1-S5]

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Certification..

Moh Heng Goh
[OR] [BoK 3] [CA] Apply for Certification Develop Strategy and Roadmap [P1-S3]
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Certification..
Moh Heng Goh
[OR] [BoK 2] [CA] Apply for Certification Analyse Gap in Operational Resilience [P1-S2]
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Certification..
Moh Heng Goh
[OR] [BoK 1] [CA] Apply for Certification Assess Capability and Maturity [P1-S1]
New call-to-actionCertification..
Suhana Sunreh
[OR] [BoK 8] [CA] Apply for Certification Set Impact Tolerance [P2-S3]

Certification Application: Using Operational Resilience Body of Knowledge 8..

Kalaivani
[OR] [BoK 7] [CA] Apply for Certification Map Processes and Resources [P2-S2]

Certification Application: Using Operational Resilience Body of Knowledge 7..

Azizah Nurdin
[OR] [BoK 9] [CA] Apply for Certification Conduct Scenario Testing [P2-S4]

Certification Application: Using Operational Resilience Body of Knowledge 9..

Kalaivani
[OR] [BoK 10] [CA] Apply for Certification Improve Lesson Learnt [P2-S5]

Certification Application: Using Operational Resilience Body of Knowledge 10..

Azizah Nurdin
[OR] [BoK 6] [CA] Apply for Certification Identify Critical Business Services [P2-S1]

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Certification..

Moh Heng Goh
[OR] [BoK 11] [CA] Apply for Certification Introduce Cultural Change Management

New call-to-actionCertification..

Moh Heng Goh
[OR-P1] Learning Objectives for Five Stages of the Plan Phase

New call-to-actionEmbarking Your..

Moh Heng Goh
Fifteen Subject Areas of OR Body of Knowledge (ORBoK)

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The OR Body of..

Moh Heng Goh
[OR] [BoK 4] [CA] Apply for Certification Confirm Risk Appetite [P1-S4]

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Certification..

Moh Heng Goh
[OR-P3] Learning Objectives for Five Stages of the Sustain Phase

New call-to-actionSustaining Your..

Moh Heng Goh
[OR-P2] Learning Objectives for Five Stages of the Implement Phase

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This is the..

Moh Heng Goh
[OR] Define and Scope Business Resilience for ABC Company

Understanding and Scoping Business Resilience for ABC Company

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Moh Heng Goh
[OR] What is Business Resilience?

Understanding Business Resilience

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Azizah Nurdin
Operational Resilience Courses
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Azizah Nurdin
Operational Resilience Expert Implementer Overview

OR-5000: Operational Resilience Expert Implementer

Training Approach (Fully..

Moh Heng Goh
[OR] Operational Team Roles and Responsibilities in Operational Resilience

Roles and Responsibilities in Operational Resilience

Operational Team

..

Moh Heng Goh
[OR] Support Team Roles and Responsibilities in Operational Resilience

Roles and Responsibilities in Operational Resilience

Support Team

..

Moh Heng Goh
[OR] Roles and Responsibilities for Board of Directors in Operational Resilience

Roles and Responsibilities in Operational Resilience

Board of Directors

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Moh Heng Goh
[OR] Internal Stakeholders for Operational Resilience Program

Roles and Responsibilities in Operational Resilience

Internal Stakeholders

..

Moh Heng Goh
[OR] External Stakeholders for Operational Resilience Program

Roles and Responsibilities in Operational Resilience

External Stakeholders

It..

Moh Heng Goh
[OR] Senior Management Roles and Responsibilities in Operational Resilience

Roles and Responsibilities in Operational Resilience

Senior Management

..

Moh Heng Goh
[OR] Trends and Best Practices in Operational Resilience for 2024

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Trends and Best Practices in..

Moh Heng Goh
OR Body of knowledge Vs OR Competency Level

 Body of Knowledge Vs Competency Level

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Moh Heng Goh
[OR] [P3-S4] Maintaining Your Resilience: The Power of Self-Assessment

OR PM Sustain Provide Self-assessmentMaintaining Your..

Moh Heng Goh
[OR] [P1-S0] A Guide to Operational Resilience Planning

Building a Resilient Organization: A Guide to Operational Resilience Planning

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Azizah Nurdin
[OR] Preparing Your OR Certified Specialist Exam?

You as a Candidate Preparing for Your Online Qualifying Examination

The ..

Kalaivani
[OR] Body of knowledge Vs Competency Level for Operational Resilience

New call-to-actionBody of Knowledge..

Moh Heng Goh
[Sustain] [OR] [P3-S5] Independent Quality Review: The Final Checkpoint for Operational Resilience

OR PM Sustain Conduct Independent Quality ReviewIndependent..

Moh Heng Goh
[Plan] [OR] [P1-S4] Building a Strong Foundation with Effective Governance

New call-to-actionDevelop and Embed..

Moh Heng Goh
[Sustain] [OR] [P3-S3] Building Operational Resilience: Your Guide to Training and Awareness

OR PM Implement Training and Awareness

Building..

Moh Heng Goh
[Sustain] [OR] [P3-S2] Crafting Communication for Operational Resilience: A Roadmap for Success

OR PM Develop Communication Strategy

Crafting..

Moh Heng Goh
[Sustain] [OR] [P3-S1] Building a Resilient Culture: A Guide to Cultural Change Management for Operational Resilience Professionals

Building a Resilient Culture: A Guide to Cultural Change Management for..

Azizah Nurdin
What is the Operational Resilience Body of Knowledge (OR BoK)?

Operational Resilience Body of Knowledge

The Operational Resilience Body of..

Azizah Nurdin
xx What is the OR BoK Domain P1 BoK 1 to 5?

Operational Resilience Body of Knowledge

The Operational Resilience Body of..

Suhana Sunreh
Operational Resilience Course Offerings

These Operational Resilience (OR) courses are designed with OR and ancillary..

Moh Heng Goh
[OR] What are the Challenges when Embarking on the Operational Resilience Journey?

Challenges Faced When Embarking Operational Resilience

Embarking on operational..

Moh Heng Goh
Operational Resilience Vs Related Supporting Concepts

Key Concepts Supporting Operational Resilience

These are the related concepts..

Moh Heng Goh
[OR] Guiding Principles for Operational Resilience

Guiding Principles for Operational Resilience

In operational resilience, ..

Moh Heng Goh
What is OR Competency Level (CL)?

Competency Building Blocks

The Competency Level (CL) is a set of building..

Moh Heng Goh
[OR] [Exam] Attempting the ORCE Examination

Instructions to Candidate Attending Operational Resilience Expert Implementor..

Moh Heng Goh
[OR] [Exam] Attempting the ORCS Examination

Instructions to Candidate Attending Operational Resilience Implementer Course..

Moh Heng Goh
What is Operational Resilience Body of Knowledge (OR BOK)?

New call-to-actionOperational..

Moh Heng Goh
Operational Resilience Vs Related Concepts

Key Terminology and its Relationship with Related Concepts

These are the terms..

Moh Heng Goh
[OR] Differentiate Critical Vs Important Business Services Vs Critical Operation

Differentiate Critical Vs Important Business Services Vs Critical Operation

..

Moh Heng Goh
[OR] Impact Tolerance Vs MTLD Vs MTPD

Impact Tolerance Vs Maximum Tolerable Level of Disruption (MTLD) Vs Maximum..

Moh Heng Goh
[OR] Differentiate the Types of Business Services

Understanding Business Services

In the context of operational resilience, it is..

Moh Heng Goh
[OR] Categorise the Level of Harm

Levels of Harm

New call-to-actionIn..

Moh Heng Goh
[OR] Scenario Testing Versus BCM-CM Testing & Exercising

Operational Resilience Scenario Testing Versus BCM-CM Testing

A common..

Moh Heng Goh
[OR] Operational Disruption Versus Threats and Crisis Scenarios

Explain Operational Disruption Versus Threats and Crisis Scenarios

It is..

Moh Heng Goh
Core Components Supporting Operational Resilience

Core Components Supporting Operational Resilience

What are the Core Components..
Moh Heng Goh
OR Core Component [2] Cyber Resilience

Operational Resilience Core Component [2]: Cyber Resilience

Operational..

Moh Heng Goh
OR Core Component [3] Business Continuity Management

Operational Resilience Core Component [3]: Business Continuity Management

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Moh Heng Goh
OR Core Component [4] Third-Party Risk Management

Operational Resilience Core Component [4]: Third-Party Risk Management

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Moh Heng Goh
OR Core Component [1] Operational Risk Management

Operational Resilience Core Component: Operational Risk Management

Operational..

Moh Heng Goh
[OR] What is the Level of Expertise in Operational Resilience?

Operational Resilience Learning Roadmap

..

Moh Heng Goh
[OR-P2] [S5] Building Operational Resilience by Focusing to Improve and Communicate Lessons Learned

Building Operational Resilience by Focusing to Improve and Communicate Lessons..

Moh Heng Goh
[OR-P2] [S1] Challenges in Identifying Critical Business Services

Key Challenges in Identifying Critical Business Services

Operational resilience..

Moh Heng Goh
[OR-P2] [S4] Overcoming Challenges in Scenario Testing in Operational Resilience

Overcoming Challenges in Scenario Testing in Operational Resilience

In the..

Moh Heng Goh
[OR-P2] [S4] Understanding Scenario Testing in Operational Resilience

Understanding Scenario Testing in Operational Resilience

In operational..

Kalaivani
Operational Resilience Certified Expert (ORCE)

Operational Resilience Certified Expert (ORCE)

Pre-requisites for ORCE

The..

Azizah Nurdin
Operational Resilience Certification

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Kalaivani
Operational Resilience Certified Specialist (ORCS)

Operational Resilience Certified Specialist (ORCS)

Pre-requisites

The..

Kalaivani
Operational Resilience Certified Planner (ORCP)

Operational Resilience Certified Planner (ORCP)

..

Azizah Nurdin
OR-5000 Hybrid (Online and Onsite) Course Schedule 2025

BCM Institute continues its innovative "hybrid learning" approach, combining..

Moh Heng Goh
[Implement] [OR-P2-S5] Improve and Communicate Lesson Learned

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What is "Improve..

Moh Heng Goh
Operational Resilience Planning Methodology: Phases and Stages

Operational Resilience Planning Methodology: Three Phases and Five Stages

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Moh Heng Goh
Critical Business Functions Vs Critical Business Services

 Comparison Between Critical Business Functions in Business Continuity..

Moh Heng Goh
What is Organizational Resilience?

Organizational resilience is crucial in today's rapidly changing and..

Moh Heng Goh
Drivers to Implement Operational Resilience

New call-to-actionDrivers to..

Moh Heng Goh
Operational Resilience: Comparing Outcome-based versus Time-based Objectives for Impact Tolerance

Outcome-based versus Time-based Objectives

..

Moh Heng Goh
Operational Resilience: Categorizing "Level of Harm" for Impact Tolerance

Categorizing "Level of Harm" for Impact Tolerance

..

Moh Heng Goh
[Sustain] [OR-P3-S4] Confirming Risk Appetite

Confirming Risk Appetite

..

Moh Heng Goh
[Sustain] [OR-P3-S1] Implementing Cultural Change Management

Introducing Cultural Change Management When Implementing Operational Resilience

Moh Heng Goh
[OR] What are the Impact Types?

Impact Types

New call-to-action

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Moh Heng Goh
[Sustain] [OR-P3-S2] Performing Gap Analysis

Performing Gap Analysis

..

Moh Heng Goh
Operational Resilience: Mapping Interconnections and Interdependencies

Mapping of the Interconnections and Interdependencies

..

Moh Heng Goh
Operational Resilience Capability-level Model for Processes

OR PM Plan Assess Capability and Maturity

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Moh Heng Goh
[OR] [MM] Operational Resilience Maturity-level Model for Focus Areas

Operational Resilience Maturity-level Model

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Moh Heng Goh
Operational Resilience Organisation Structure

OR Blog Operational Resilience Organisation Structure

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Moh Heng Goh
Impact Tolerance Vs Recovery Time Objective

BCMPedia Operational Resilience

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Moh Heng Goh
Operational Resilience Vs Business Continuity Management

BCMPedia Operational Resilience

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Moh Heng Goh
Operational Resilience Vs Operational Risk Management

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Moh Heng Goh
Operational Resilience Vs Organisational Resilience

BCMPedia Operational Resilience..

Moh Heng Goh
[Substain] Introduce Change Management Process and Procedures in Operational Resilience

..

Moh Heng Goh
Benefits of Operational Resilience
Benefits of Operational Resilience

Benefits of..

Moh Heng Goh
[OR] [P3-S1] Introduce Cultural Change Management in Operational Resilience?

..

Moh Heng Goh
[OR] [P3-S5] Conduct Independent Quality & Assurance Review in Operational Resilience?

..

Moh Heng Goh
[OR] [P3-S3] Implement Training and Awareness in Operational Resilience?

..

Moh Heng Goh
[OR] [P3-S2] Develop Communication Strategy in Operational Resilience?

..

Moh Heng Goh
[OR] [P1-S3] Develop Strategy Roadmap in Operational Resilience

..

Moh Heng Goh
[OR] [P1-S4] Confirm Risk Appetite in Operational Resilience?

..

Moh Heng Goh
[OR] [P1-S5] Develop and Embed Governance in Operational Resilience?

..

Moh Heng Goh
[OR] [P3-S4] Provide Self-Assessment in Operational Resilience?

..

Moh Heng Goh
Getting Ready for Your OR Course and Certification Examination by First Knowing the Terminology

Preparing for Your OR Course & Certification Examination

When reading this..

Moh Heng Goh
Key Definitions for Operational Resilience

Key Definitions for Operational Resilience

..

Moh Heng Goh
[OR] [P1-S2] Analyse Gap in Operational Resilience

OR PM Plan Embarking the Operational Resilience JourneyWhat is Gap..

Moh Heng Goh
[OR] [P1-S1] Assess Capability and Maturity in Operational Resilience

OR PM Plan Embarking the Operational Resilience JourneyWhat is Capability..

Moh Heng Goh
[OR] [P2-S1] What is Critical Business Services in Operational Resilience?

New call-to-action[Implement] What..

Moh Heng Goh
[OR] [P2-S3] What is Impact Tolerance in Operational Resilience?

New call-to-actionWhat is Impact..

Moh Heng Goh
[OR] [P2-S2] What is Mapping of Processes and Resources in Operational Resilience?

New call-to-action[Implement Phase]

Moh Heng Goh
[OR] [P2-S5] What is "Improve Lesson Learnt" in Operational Resilience?

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What is "Improve..

Moh Heng Goh
[OR] [P2-S4] What is Scenario Testing in Operational Resilience?

New call-to-actionWhat is Scenario..

Moh Heng Goh
Operational Resilience Planning Methodology

New call-to-actionOperational..

Moh Heng Goh
[Sustain] [OR-P3] Sustaining Your Operational Resilience Program

Sustaining Your Operational Resilience Program

..

Moh Heng Goh
[Plan] [OR-P1] Embarking the Operational Resilience Journey

New call-to-actionEmbarking Your..

Moh Heng Goh
[Implement] [OR-P2] Implementing Operational Resilience

New call-to-actionImplementing..

Moh Heng Goh
What is Operational Resilience?

What is Operational Resilience?

..

Kalaivani
BCM Specialist Book Series: A Manager's Guide to Implement Your Operational Resilience

This book provides the principles and steps of the Operational Resilience (OR)..

Moh Heng Goh
Regulatory Requirement for Operational Resilience

Operational Resilience Regulations

Changing..

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