Operational Resilience Series
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[OR] Define and Scope Business Resilience for ABC Company

This is a sample case study of ABC Company, which manages industrial estates.  The objective is to provide a clear understanding of the scope of its Business Resilience initiative.

Due to its focus on managing industrial estates, ABC needs to consider a range of disruptive events as part of its Business Resilience initiatives that could impact its operations and those of its tenant companies.

By proactively addressing these diverse threats through its business resilience planning, ABC can ensure the continued operation and attractiveness of its industrial estates for businesses in Singapore, allowing them to weather both short-term disruptions and long-term economic challenges.

Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

Understanding and Scoping Business Resilience for ABC Company

New call-to-actionDue to its focus on managing industrial estates, ABC needs to consider a range of disruptive events that could impact its operations and those of its tenant companies.

Natural disasters like floods or, to a lesser extent, earthquakes resulting in tremours pose a risk of infrastructure damage and disruption to logistics within ABC's estates.

Technological disruptions are another critical concern. Cyberattacks targeting ABC's systems or those of its tenants could cause significant operational outages and data breaches. Power outages could also disrupt production processes and communication within the estates.

Beyond these immediate threats, ABC's business resilience strategy must consider broader economic factors. A global recession could decrease demand for industrial space, impacting ABC's revenue. Disruptions in global supply chains could affect the availability of materials for ABC's tenant companies, hindering their operations.

ABC must also be prepared for potential industrial accidents, such as fires or chemical spills, and infrastructure failures that could disrupt critical services within the estates.

By proactively addressing these diverse threats through its business resilience planning, ABC can ensure the continued operation and attractiveness of its industrial estates for businesses in Singapore, allowing them to weather both short-term disruptions and long-term economic challenges.

What is Business Resilience?

New call-to-actionBusiness resilience is an organisation's ability to anticipate, prepare for, respond to, and adapt to disruptions that threaten its operations, reputation, and overall success. It's the capacity to absorb shocks, recover quickly, and emerge stronger from challenging situations.

What are the Scope and Disruptive Events that ABC Company Should Consider?

Based on the information provided about ABC being an agency focused on developing and managing industrial estates in Singapore, here are some of the disruptive events ABC needs to consider in its business resilience planning:

Natural Disasters

Floods: Singapore is susceptible to flash floods due to its low-lying nature and intense rainfall events. Flooding could disrupt industrial operations, damage infrastructure, and impact logistics within ABC's estates.

Earthquakes and Tremours: While less frequent than in other regions, earthquakes can still pose a threat. They could damage buildings, disrupt utilities, and cause transportation issues, hindering operations in ABC's estates.

Technological Disruptions

Cyberattacks: With the growing reliance on technology for industrial processes and management, cyberattacks targeting ABC's systems or tenant companies could cause significant disruptions. Data breaches, operational outages, and ransomware attacks are potential threats.

Power Outages: Power outages can disrupt production processes, logistics, and communication within ABC's estates.

Economic Downturns

Global Recession: A global economic downturn could reduce demand for industrial space and investment in new developments, impacting JTC's revenue and tenant occupancy rates.

Supply Chain Disruptions: Global supply chain disruptions caused by trade wars, pandemics, or geopolitical events could affect the availability of raw materials and finished goods for JTC's tenant companies, impacting their operations.

Operational Incidents

Industrial Accidents: Fires, explosions, or chemical spills can occur within industrial facilities, causing damage, injuries, and potential environmental impact. ABC must be prepared for emergency response and ensure tenant companies have robust safety protocols.

Infrastructure Failures: Failures in critical infrastructure like water supply or telecommunications within ABC's estates could disrupt operations and tenant businesses.

Additional Considerations

Emerging Technologies: The rapid adoption of new technologies like automation and artificial intelligence could create challenges for ABC's tenant companies regarding workforce disruption and adaptation. ABC might need to consider how to support its tenants in navigating these changes.

Sustainability Concerns: As environmental regulations and public pressure for sustainability grow, ABC might face challenges ensuring its industrial estates operate environmentally friendly. Investing in sustainable infrastructure and supporting tenant companies adopting eco-friendly practices could be crucial.

Summing Up ...

By considering these potential disruptive events and developing a comprehensive business resilience strategy, ABC can ensure its industrial estates remain operational, attractive to businesses, and can adapt to future challenges.

 

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