[OR] [BoK 11] [CA] Apply for Certification Introduce Cultural Change Management

Certification Application: Using Operational Resilience Body of Knowledge 11 (OR BoK 11) as part of your experience justification

This guide showcases how to effectively utilize Operational Resilience Body of Knowledge 11 (OR BoK 11) within your "Sustain" Phase 3 - Introduce Cultural Change Management Stage 11" experience justification for the certification application.

Remember, OR BoK 11 outlines the minimum expected capabilities for an OR professional.

Demonstrating Your Expertise

Ensure that the "Introduce Cultural Change Management" content is included in your application. Click the icon on the right to recap.

This is a brief explanation of the template provided in the certification application form (CAF)

Evidence of Work Done

[3] When was it done? MM-YYYY to MM-YYYY

[1] What was performed? Per the specific OR BoK?

Detail the particular operational resilience practices you implemented. This is in line with the content of the OR BoK that you learned during the course.

(Estimate of a minimum of 200 words)

[2] How was it carried out?

This is a write-up of your actual implementation and contribution to the specific OR BoK within your organisation. You must demonstrate the completion of these particular OR practices.

(Estimate of a minimum of 200 words)

Please elaborate on the duration of the OR BoK. Was it over three years for ORCE and over one year for ORCS?

In addition, here's how you may want to consider the following when describing your content: What was performed? and How was it carried out?

Contextualize: Briefly establishes the specific project or organization where you applied the principles.
Map stages to experience: Link each step in "Introduce Cultural Change Management" to a concrete example from your work. Please refer to the "Areas of Expertise for OR BoK 11 "below.
Provide evidence: Support your claims with tangible evidence, such as:

Documents: Name (title and brief description) of reports, policy, proposal to management, and project plans.
Testimonials: References from colleagues or project stakeholders.

Quantify duration: Mention your time at each stage, highlighting your dedicated engagement. Remember to aggregate the duration to at least one year for the specialist level and three years for Expert-level application.

5. Go beyond the minimum: While meeting specific standards of BoK expectations is essential, demonstrate how you exceeded them by adding further value. Did you develop innovative approaches? Did you lead a team through the process? Share such advancements to showcase your initiative and leadership.

Areas of Expertise for OR BoK 11 [P3-S11]

	Demonstrate Your Actual "Practical" Experience and the period you execute these activities for more than one year (Specialist) or three years (Expert)
Cultural Change Management & Operational Resilience	Explain how cultural change management is crucial for embedding operational resilience practices into an organisation's DNA. Demonstrate how, when and what you did to implement the cultural change for operational resilience.
Consistent Terminology	Able to identify the key elements – structure, skills, and mindset – that contribute to a culture of operational resilience. Demonstrate how, when, and what you did to ensure that the organisation's terminology is consistent.
Critical Components & Behaviors	Identify the key elements – structure, skills, and mindset – that contribute to a culture of operational resilience. Describe specific actions employees should take to uphold the desired cultural values during disruptions. Demonstrate how, when, and what you did to document critical components and behaviours.
Embedding Mechanisms & Measuring Effectiveness	Discuss both formal (policies, training) and informal (leadership behaviour, storytelling) methods for integrating operational resilience practices. Analyze how to measure the success of cultural change initiatives through quantitative (surveys, metrics) and qualitative (employee feedback, incident response performance) methods. Demonstrate how, when, and what you did to embed mechanisms and measure effectiveness.

Demonstrating your expertise in these areas can be a valuable resource for organizations seeking to build operational resilience through cultural change.

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.