---
title: [OR] [P1-S3] Develop Operational Resilience Framework
description: [Plan] Develop Strategy and Roadmap in Operational Resilience?
image: https://blog.bcm-institute.org/hubfs/Operational%20Resilience%20OR/OR%20Diagram/OR%20Roadmap%20Diagram/Updated%20OR%20PM%20Diagram/OR%20PM%20%5B1%5D_Develop%20Strategy%20and%20Roadmap.png
---
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###### Operational Resilience Series
# \[OR\] \[P1-S3\] Develop Operational Resilience Framework
This is the third stage, "Develop Strategy and Roadmap", of the first Plan Phase of the OR Planning Methodology. It will lead to the development of the "Operational Resilience Framework"
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/bfe4362e-ce15-491b-9165-338596814f43)Developing the strategy and roadmap will serve as a link between strategy and execution. It visualises the critical outcomes of the operational resilience effort that must be delivered over a particular time horizon to achieve the organisation’s strategic vision.
The outcomes on the strategy roadmap are substantiated by a clear understanding of the organisation’s capabilities; gaps and priorities must be addressed. Hence, an organisation must start with a clear operational resilience vision and strategy.
This blog \[OR-P1-S3\] elaborates on the content for Stage 3 of the "PLAN" phase or P1 of the OR Planning Methodology.
Course Participants: This blog is a pre-reading for the Operational Resilience Expert Implementer (OR-5000) course participants.
Certification Application: The "How To" section is designed to assist successful participants in completing their Certification Application Form or CAF.
[Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) Mar 12, 2025
###### Operational Resilience Certified Planner-Specialist-Expert
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/891c6c74-ae2a-4b88-8389-9bd88e49e284)[](https://cta-redirect.hubspot.com/cta/redirect/3893111/f69b0183-7919-4be7-93c4-4f4a9893d28e)Develop an Operational Resilience Framework
An **operational resilience framework** is a structured, organisation-wide strategy designed to ensure a financial institution can **prepare for, adapt to, respond to, and recover from operational disruptions** while maintaining the continuity of **critical business services** (CBS).
It protects customers, employees, markets, and the broader financial system from harm, even during severe events like cyberattacks, IT failures, natural disasters, or third-party outages.
#### **Core Objectives**
1. **Identify and protect critical services** that, if disrupted, would cause significant harm to stakeholders or financial stability.
2. **Set impact tolerances**: Define acceptable thresholds for disruption (e.g., downtime, data loss) that the institution must not exceed.
3. **Build adaptive capacity** to anticipate, absorb, and recover from shocks.
4. **Maintain trust** and meet regulatory obligations.
#### Key Elements
An operational resilience framework for a financial institution is a structured approach to ensuring the continuity of critical services during disruptions while safeguarding stakeholders and maintaining financial stability.
Below is a comprehensive overview of the key components expected in such a framework:
##### **Governance & Leadership**
- **Clear Accountability**: Define roles for the board, senior management, and operational teams to oversee resilience strategies.
- **Policies & Standards**: Establish enterprise-wide policies aligned with regulations (e.g., FCA, ECB, Basel III).
- **Risk Appetite**: Articulate the level of risk the institution is willing to accept for critical services.
##### **Identification of Critical Business Services (CBS)**
- Prioritize services whose failure would significantly harm customers, market integrity, or financial stability (e.g., payment systems, deposit-taking).
- Conduct **Business Impact Analysis (BIA)** to assess dependencies and consequences of disruption.
##### **Impact Tolerances**
- Set measurable thresholds for downtime, data loss, or service degradation (e.g., "Payment systems must resume within 2 hours post-disruption").
- Align tolerances with regulatory expectations and stakeholder needs.
##### **Mapping Interdependencies**
- Document resources (people, technology, facilities, data) and third-party dependencies (vendors, cloud providers).
- Assess single points of failure (e.g., reliance on one data center).
##### **Scenario Testing & Resilience Validation**
- **Stress Testing**: Simulate severe but plausible scenarios (cyberattacks, IT outages, geopolitical crises).
- Test recovery within impact tolerances and refine response plans.
- Include third parties in testing where relevant.
##### **Incident Response & Recovery Plans**
- Develop playbooks for rapid decision-making, communication, and service restoration.
- Define escalation protocols and crisis management structures.
- Ensure backup systems (e.g., geo-redundant data centers) and failover mechanisms.
##### **Third-Party Risk Management**
- Assess the resilience of vendors and subcontractors through due diligence and contractual obligations.
- Monitor concentration risks (e.g., over-reliance on a single provider).
##### **Monitoring & Reporting**
- Continuously track resilience metrics (e.g., recovery times, system uptime).
- Report to regulators (e.g., incident reports, testing outcomes) and internal stakeholders.
##### **Continuous Improvement**
- Incorporate lessons from incidents, near-misses, and exercises.
- Update frameworks in response to emerging threats (e.g., AI-driven cyberattacks, climate risks).
##### **Culture & Awareness**
- Train employees on resilience roles and foster a "risk-aware" culture.
- Conduct drills to ensure preparedness across all levels.
##### **Regulatory Compliance & Alignment**
- Adhere to standards like DORA (EU), SRG 3.0 (UK), or NYDFS Cybersecurity Regulation.
- Align with cross-border frameworks for global institutions.
##### **Communication Strategy**
- Plan for transparent communication with customers, regulators, and the public during disruptions.
- Manage reputational risks through timely updates.
##### **Documentation & Audit**
- Maintain records of resilience strategies, test results, and incident responses.
- Conduct independent audits to validate effectiveness.
##### **Technology & Cybersecurity Focus**
- Embed robust IT resilience (e.g., encryption, redundancy, patch management).
- Address evolving cyber threats through threat intelligence and zero-trust architectures.
##### **Integration with Enterprise Risk Management (ERM)**
- Align operational resilience with broader risk frameworks (e.g., credit, liquidity risks).
By integrating these elements, financial institutions can build adaptive resilience, ensuring continuity during disruptions while meeting regulatory demands and maintaining trust. Regular reviews and agile adjustments are critical in a dynamic risk landscape.
### Summing Up ...
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/8f21052d-df77-4800-a1aa-d8814f521b1f)
#### **Outcome**
A mature framework ensures the institution can:
- Operate within predefined **impact tolerances** during disruptions.
- Adapt to evolving risks (e.g., climate change, AI-driven threats).
- Maintain compliance with regulations (e.g., EU DORA, UK FCA/PRA rules).
- Protect financial stability and customer confidence.
#### **Why It Matters**
Operational resilience goes beyond traditional business continuity or disaster recovery by focusing on **proactive risk anticipation**, **holistic dependency management**, and **sustaining critical services** in the face of increasingly complex threats.
It integrates governance, technology, people, processes, and external partnerships to build an institution-wide "safety net."
### "Plan" Phase of the OR Roadmap
| **Assess Capability and Maturity** | **Analyse Gap** | **Develop Strategy and Roadmap** | **Confirm Risk Appetite** | **Develop and Embed Governance** | |
| --- | --- | --- | --- | --- | --- |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/a5acb961-f2ec-4567-b636-874e365c892e) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/48ad32d4-5765-4202-bcfd-4842c25cb2e2) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/891c6c74-ae2a-4b88-8389-9bd88e49e284) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/75653343-ef0d-4799-83cc-96914a06ca14) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/7cf54cf9-f96e-45a7-aa4c-0ae5c3c9a24a) | |
#### More Information About Blended Learning OR-5000 \[BL-OR-5\] or OR-300 \[BL-OR-3\]
To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd) |
| --- | --- | --- |
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| [![\[BL-OR\] \[3\] FAQ OR-300](https://no-cache.hubspot.com/cta/default/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091) | If you have any questions, click to contact us.[![Email to Sales Team \[BCM Institute\]](https://no-cache.hubspot.com/cta/default/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/7f2718a4-ea80-4f84-a319-dc2d4df37a46) |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/32739296-1993-4215-8dbf-5b3e1caa8f40) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/f2bd8eb1-32d2-4732-9267-ea53223cf58f) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6) |
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