---
title: [OR] [CMM] [P1] [S1] Operational Resilience Capability-level Model for Processes
description: Operational Resilience Capability-level Model for Processes
image: https://blog.bcm-institute.org/hubfs/Operational%20Resilience%20OR/Operational%20Resilience%20Morepost/OR%20Blog%20New%20Morepost/OR_Blog_Capability-level%20Model%20for%20Processes.png
---
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###### Operational Resilience Series
# \[OR\] \[CMM\] \[P1\] \[S1\] Operational Resilience Capability-level Model for Processes
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/d6538564-69f1-473a-96c4-99a65460eba9)Operational resilience is the ability of an organisation to continue its critical functions and deliver services in the face of unexpected disruptions.
To achieve operational resilience, one key strategy is to develop a capability-level model of processes. Such a model helps organisations to understand the current state of their operational resilience and identify areas for improvement.
In this blog, we will discuss the seven levels of a capability-level model for processes when implementing operational resilience and their specific requirements.
[Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) May 12, 2023
###### Operational Resilience Certified Planner-Specialist-Expert
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/bf2ef1e0-2cbe-4368-a5a7-c904c324f5a3)
#### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/a5acb961-f2ec-4567-b636-874e365c892e)
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/bcfa64a1-a7e4-4548-a927-2b17c34f8671)Operational resilience is the ability of an organisation to withstand and recover from operational disruptions, whether caused by internal or external events.
Operational resilience involves identifying critical business services and ensuring they can continue operating during an operational disruption.
It also involves developing plans to recover from the disruption and return to normal operations as quickly as possible.
| To achieve operational resilience, developing a capability-level model for processes is essential. Such a model helps organisations to understand the current state of their operational resilience and identify areas for improvement to upgrade to the next capability level. In this blog, we will discuss the seven levels of a capability-level model for processes when implementing operational resilience and their specific requirements. | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/2914fb44-1e8e-41b6-8cc2-0fe832f43e3d) |
| --- | --- |
### Operational Resilience Capability-level Model for Processes
| **Level 0: Undefined** |
| --- |
| The organisation does NOT have the following: - Any defined processes for operational resilience. - Any formal approach to managing disruptions and they rely on ad-hoc responses. There are no requirements at this level 0. |
| **Level 1: Initial** |
| The organisation has: - Identified the need for operational resilience - Started to develop processes to manage disruptions. However, the processes are not fully defined or consistently applied across the organisation. The requirements at level 1 are to: - Develop and document basic processes for operational resilience. |
| **Level 2: Managed** |
| The organisation has: - An established basic process for operational resilience. - These processes are documented and consistently applied across the organisation. The requirements at level 2 are to: - Establish metrics and reporting mechanisms to measure the effectiveness of the processes. |
| **Level 3: Defined** |
| The organisation has: - Defined and standardised processes for operational resilience. - Integrated the processes into the organisation's overall management system - Regularly reviewed and updated its processes. The requirements at level 3 are to: - Establish governance mechanisms to ensure compliance with the processes - Provide training and awareness programs for staff members. |
| **Level 4: Well-defined** |
| The organisation has: - Established metrics and targets for operational resilience. - Deploy the metrics to measure the effectiveness of the processes. - Identify areas for improvement. The requirements at level 4 are to: - Establish a continuous improvement program. - Regularly review the processes to ensure they remain effective. |
| **Level 5: Optimising** |
| The organisation has: - A culture of continuous improvement - The willingness to constantly seek to improve its operational resilience. - A proactive approach to identifying and mitigating potential disruptions - A comprehensive understanding of its risk profile. The requirements at level 5 are to: - Establish a culture of continuous improvement - Regularly review the organisation's risk profile. |
| **Level 6: Innovative** |
| The organisation has: - The desire to continually innovate and improve its operational resilience. - A comprehensive understanding of emerging risks - The ability to proactively identify and mitigate potential disruptions. The requirements at level 6 are to: - Establish a culture of innovation - Regularly review emerging risks. |
| |
##### [![\[Banner\] \[Summing\] \[OR\] \[E2\] \[C3\] Assessing Capability and Maturity](https://no-cache.hubspot.com/cta/default/3893111/51dd43c5-fb17-4b6d-8c9c-aa489cce531a.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/51dd43c5-fb17-4b6d-8c9c-aa489cce531a)
In conclusion, a capability-level model for processes is an important tool for organisations seeking to implement operational resilience.
By understanding the seven levels of the capability-level model and their specific requirements, organisations can develop and improve their processes for managing disruptions.
This, in turn, can help organisations continue delivering critical business services in the face of unexpected operational disruptions.
Gain Competency: For organisations looking to accelerate their journey, BCM Institute’s training and certification programs, including the OR-5000 Operational Resilience Expert Implementer course, provide in-depth insights and practical toolkits for effectively embedding this model.
#### More Information About OR-5000 \[OR-5\] or OR-300 \[OR-3\]
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer course and the OR-5000 Operational Resilience Expert Implementer course.
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| [![\[BL-OR\] \[3\] FAQ OR-300](https://no-cache.hubspot.com/cta/default/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091) | If you have any questions, click to contact us.[![Email to Sales Team \[BCM Institute\]](https://no-cache.hubspot.com/cta/default/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/7f2718a4-ea80-4f84-a319-dc2d4df37a46) |
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