Operational Resilience Capability-level Model for Processes

Operational resilience is the ability of an organization to withstand and recover from operational disruptions, whether caused by internal or external events.

Operational resilience involves identifying critical business services and ensuring they can continue operating during an operational disruption. It also involves developing plans to recover from the disruption and return to normal operations as quickly as possible.

To achieve operational resilience, developing a capability-level model for processes is essential. Such a model helps organizations to understand the current state of their operational resilience and identify areas for improvement to upgrade to the next capability level.

In this blog, we will discuss the seven levels of a capability-level model for processes when implementing operational resilience and their specific requirements.

Capability Level Table_with BCM Logo

Operational Resilience Capability-level Model for Processes

Level 0: Undefined

The organisation does NOT have the following:

Any defined processes for operational resilience.
Any formal approach to managing disruptions and they rely on ad-hoc responses.

There are no requirements at this level 0.

Level 1: Initial

The organisation has:

Identified the need for operational resilience
Started to develop processes to manage disruptions. However, the processes are not fully defined or consistently applied across the organization.

The requirements at level 1 are to:

Develop and document basic processes for operational resilience.

Level 2: Managed

The organisation has:

An established basic process for operational resilience.
These processes are documented and consistently applied across the organization.

The requirements at level 2 are to:

Establish metrics and reporting mechanisms to measure the effectiveness of the processes.

Level 3: Defined

The organisation has:

Defined and standardized processes for operational resilience.
Integrated the processes into the organization's overall management system
Regularly reviewed and updated its processes.

The requirements at level 3 are to:

Establish governance mechanisms to ensure compliance with the processes
Provide training and awareness programs for staff members.

Level 4: Well-defined

Organisation has:

Established metrics and targets for operational resilience.
Deploy the metrics to measure the effectiveness of the processes.
Identify areas for improvement.

The requirements at level 4 are to:

Establish a continuous improvement program.
Regularly review the processes to ensure they remain effective.

Level 5: Optimizing

Organisation has:

A culture of continuous improvement
The willingness to constantly seek to improve its operational resilience.
A proactive approach to identifying and mitigating potential disruptions
A comprehensive understanding of its risk profile.

The requirements at level 5 are to:

Establish a culture of continuous improvement
Regularly review the organization's risk profile.

Level 6: Innovative

The organisation has:

The desire to constantly seek to innovate and improve its operational resilience.
A comprehensive understanding of emerging risks
The ability to proactively identifies and mitigates potential disruptions.

The requirements at level 6 are to:

Establish a culture of innovation
Regularly review emerging risks.

Finally ...

In conclusion, a capability-level model for processes is an important tool for organizations seeking to implement operational resilience.

By understanding the seven levels of the capability-level model and their specific requirements, organizations can develop and improve their processes for managing disruptions.

This, in turn, can help organizations continue delivering critical business services in the face of unexpected operational disruptions.

Learn more about Blended Learning OR-300 [BL-OR-3] and OR-5000 [BL-OR-5]

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.