---
title: [OR] [EL] Lesson 5 Map Processes and Resources
description: [OR] [EL] Lesson 5 Map Processes and Resources
image: https://blog.bcm-institute.org/hubfs/CTA%20E-Learning/OR%20E-Learning%20Icon/IC_Operational%20Resilience%20e-Learning_Map%20Processes%20and%20Resources.png
---
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###### Operational Resilience Series
# \[OR\] \[EL\] Lesson 5 Map Processes and Resources
**Welcome to Lesson 5.** In this lesson, we'll delve into mapping your organization's processes and resources. Mapping visually represents how your critical business services are delivered, highlighting the interconnectedness of different components.
By the end of this lesson, you'll be able to identify key stakeholders, understand the dependencies between various elements, and document these relationships to comprehensively understand your operational resilience. Let's get started!
This is your chance to dive deep into Operational Resilience planning in Lesson 5 of the OR-200 e-learning module.
[Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) Oct 18, 2024
###### Operational Resilience Certified Planner-Specialist-Expert
### Lesson 5 Map Processes and Resources
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/740f15ed-d0ee-4f85-9589-b456376b2be0)[](https://cta-redirect.hubspot.com/cta/redirect/3893111/ec11a108-2c7c-43b7-ba20-c2ee63738eba)In this lesson, you will learn to map the processes and resources within your organisation to enhance its operational resilience.
This course is designed for senior management and professionals who want to understand how to prepare their organisation for any unforeseen event.
It is a good choice for senior management and professionals (and even beginners) who need a grounding in operational resilience concepts and would like a broad introduction to operational resilience (OR) as an organisational discipline.
[![\[OR\] \[EL\] Map Processes and Resources](https://no-cache.hubspot.com/cta/default/3893111/e34017aa-865c-4297-8ccd-7c48c2fcd497.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/e34017aa-865c-4297-8ccd-7c48c2fcd497)Key terminologies are defined, and examples of crises are provided to reinforce understanding.
At the end of the module, participants would be able to:
##### What will you learn?
The learning objectives for this lesson are:
- Understand the importance of mapping processes and resources for operational resilience.
- Identify the elements supporting critical business services, including technology, people, processes, facilities, suppliers, and information.
- Recognise dependencies and connections between these internal and external elements to the organisation (third and fourth parties).
- Identify critical connections and leverage business continuity principles, particularly upstream and downstream relationships.
##### Flexible Learning at Your Pace
- **Learn on your schedule**: Pause and resume the module whenever it suits you.
- **Take detailed notes**: Use the built-in electronic notepad to capture key takeaways.
- **Test your knowledge**: A short quiz at the end will assess your understanding of the material.
##### Who Should Attend
**Senior Managemen**t: CXOs, VPs, and other senior leaders are responsible for the organisation's overall health and well-being. They must understand operational resilience to make strategic decisions and ensure the organisation's preparedness.
**Department Heads are the leaders** of departments most likely to be involved in a crisis response, such as Public Relations, Operations, Human Resources, Legal, Security, and IT. They must understand their role in the operational resilience plan and how their department contributes to the response.
Business Continuity Professionals: Those involved in developing and implementing business continuity plans would benefit from a deeper understanding of how operational resilience integrates with their work.
Risk Managers: Professionals responsible for identifying and mitigating risks would benefit from learning how operational resilience helps address potential crisis scenarios.
Other Professionals with Crisis Response Roles: Depending on the organisation's structure, this could include safety officers, emergency response personnel, and public information officers.
| **Operational Resilience E-Learning Package** | | | |
| --- | --- | --- | --- |
| [![\[OR\] \[EL\] Overview of Operational Resilience](https://no-cache.hubspot.com/cta/default/3893111/81530a2c-28d7-4bea-8b58-58ceed519667.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/81530a2c-28d7-4bea-8b58-58ceed519667) | [![\[OR\] \[EL\] Operational Resilience Terminology and Related Concepts](https://no-cache.hubspot.com/cta/default/3893111/a6e759b7-4603-44eb-96e6-3a3d6b8a3f91.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a6e759b7-4603-44eb-96e6-3a3d6b8a3f91) | [![\[OR\] \[EL\] Operational Resilience Planning Methodology](https://no-cache.hubspot.com/cta/default/3893111/c96c833e-d82b-46ab-8ec6-8aeedc535468.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c96c833e-d82b-46ab-8ec6-8aeedc535468) | [![\[OR\] \[EL\] Identify Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/02e95828-4068-462d-b60d-e3110ff5e457.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/02e95828-4068-462d-b60d-e3110ff5e457) |
| [![\[OR\] \[EL\] Map Processes and Resources](https://no-cache.hubspot.com/cta/default/3893111/e34017aa-865c-4297-8ccd-7c48c2fcd497.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/e34017aa-865c-4297-8ccd-7c48c2fcd497) | [![\[OR\] \[EL\] Set Impact Tolerance](https://no-cache.hubspot.com/cta/default/3893111/9f33a9ea-28f0-40d8-b47b-9206c29592cf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9f33a9ea-28f0-40d8-b47b-9206c29592cf) | [![\[OR\] \[EL\] Conduct Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/4b18f75b-aa18-408d-9a0b-d5a1d1f75b85.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/4b18f75b-aa18-408d-9a0b-d5a1d1f75b85) | [![\[OR\] \[EL\] Improve Lesson Learnt](https://no-cache.hubspot.com/cta/default/3893111/38a0755d-41b1-436b-9f07-595fa73b33ca.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/38a0755d-41b1-436b-9f07-595fa73b33ca) |
#### More Information About Operational Resilience Courses
To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer and OR-5000 Operational Resilience Expert Implementer courses.
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd) |
| --- | --- | --- |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/6e5c0cda-39b9-4bbd-b3d4-4cf46a790b14) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/a68a08aa-36d3-4216-9551-202c9fde06ea) | [![ \[BL-OR\] \[3-4-5\] View Schedule](https://no-cache.hubspot.com/cta/default/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069) |
| [![\[BL-OR\] \[3\] FAQ OR-300](https://no-cache.hubspot.com/cta/default/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091) | If you have any questions, click to contact us.[![Email to Sales Team \[BCM Institute\]](https://no-cache.hubspot.com/cta/default/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/7f2718a4-ea80-4f84-a319-dc2d4df37a46) |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/74b1e556-8cd2-4a74-8821-db1804534955) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/f2bd8eb1-32d2-4732-9267-ea53223cf58f) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6) |
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