[OR-P2] [S5] Building Operational Resilience by Focusing to Improve and Communicate Lessons Learned

Building Operational Resilience by Focusing to Improve and Communicate Lessons Learned

Operational resilience (OR) is not merely a regulatory requirement but a strategic approach that can add significant value to an organisation.

In our previous four stages, we explored the foundations of operational resilience. This is the fifth critical stage of the "implement" phase within the OR planning methodology.

This blog explores deeper and focuses on improving and communicating lessons learned from “peacetime” scenario testing or actual operational disruptions.

Establish

Strong Leadership

Successful OR begins with dedicated leadership.

Ensure that the right people are driving the initiative from the top.

Define

Clearly Defined Objectives

Articulate the objectives and scope of your operational resilience program.

Be clear on what your organisation aim to achieve and how to measure success.

Identify Key Components

Identify vulnerabilities and dependencies in your organisation’s processes, technology, and data flows.

Risk Assessment

Conduct thorough risk assessments to understand potential threats and their impact on your operations.

Design

Integrated Approach	Create a holistic OR framework encompassing your business continuity and crisis management initiatives.
Communication Channels	Develop effective communication channels for both internal and external stakeholders. Understand that proactive communication is critical during disruptions.
Internal and External Stakeholders	Tailor your communication approach to meet the needs of different stakeholders, including employees, partners, regulators, and customers.
Crisis Management	Leverage crisis management (CM) and Business Continuity Management (BCM) protocols and stakeholders to enhance OR.

Implement

Sponsorship	Ensure strong sponsorship from top management to convey the significance of OR within your organisation.
Dedicated Function	Establish a dedicated OR function with direct reporting to senior leadership.
Subject Matter Expertise	Seek expertise and knowledge from various areas within your organisation, such as data analysis, technology, and risk management.
Data Integration	Implement a robust data gathering and analysis process to understand the potential domino effects of failures.

Sustain

Self-Assessment	Continually assess your OR program’s performance, incorporating lessons learned from real-world scenarios and exercises.
Strong Governance	Maintain governance structures that support your OR program and ensure clear roles and responsibilities.
Communication and Change Management	Emphasise transparent communication and change management practices to foster a culture of resilience.
Data Analysis and Integration	Keep refining your data analysis and integration capabilities to adapt to changing risks and dependencies.
Industry Collaboration	Collaborate with peers and competitors to stay informed about emerging threats and best practices.

Self-Assessment and Communication

One crucial aspect of building operational resilience is self-assessment.

Self-Assessment	Regularly evaluate your program’s effectiveness and use success factors as a yardstick.
	Measure your commitment to OR beyond regulatory compliance.
	Is it driven by the belief that OR can bring value to your organisation?

Communication is another cornerstone of operational resilience.

Communication	Built effective communication channels and practices to help you convey the “why” and “how” of your OR program to stakeholders.
	Building trust by sharing information transparently and managing expectations is essential.

Summing Up …

Operational resilience is not just about meeting regulatory requirements; it is a strategic imperative that can enhance your organisation’s ability to withstand disruptions.

By following the five stages of the OR planning methodology and incorporating success factors, you can build a resilient organisation that thrives in an ever-changing landscape.

Remember, it is not just about ticking the compliance box; it is about embracing a culture of resilience that adds value and secures the organisation’s future.

OR Planning Methodology Phases		Plan	Implement	Sustain

More Information About Operational Resilience OR-5000 [BL-OR-5] or OR-300 [BL-OR-3] Course

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.



	If you have any questions, click to contact us.

Operational Resilience Series