--- title: [Implement] [OR] [P2] [S1] Challenges in Identifying Critical Business Services description: Challenges in Identifying Critical Business Services image: https://blog.bcm-institute.org/hubfs/Operational%20Resilience%20OR/Operational%20Resilience%20Morepost/IC_OR_Critical%20Business%20Services.png --- [![BCMIWhiteLogo.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogo.png?width=556&name=BCMIWhiteLogo.png "BCMIWhiteLogo.png")](http://www.bcm-institute.org/) - [Home](https://www.bcm-institute.org/) - [About Us](https://www.bcm-institute.org/about-us-3/) - [A President’s Perspective](https://www.bcm-institute.org/about-us/a-presidents-perspective/) - [Our History](https://www.bcm-institute.org/about-us/our-history/) - [Our Advisory Council](https://www.bcm-institute.org/about-us/our-advisory-council/) - [Customers’ Testimonials](https://www.bcm-institute.org/about-us/customers-testimonials/) - [Credential Verification](https://www.bcm-institute.org/about-us/credential-verification/) - [Courses](https://blog.bcm-institute.org/blog/course-fees-for-blended-learning-courses-master-catalog) - [ISO 22301 Business Continuity Management System Audit](https://blog.bcm-institute.org/audit/business-continuity-management-audit-courses) - [ISO 22301 Business Continuity Management](https://blog.bcm-institute.org/bcm/business-continuity-management-courses) - [Crisis Communication](https://blog.bcm-institute.org/crisis-communication/crisis-communication-courses) - [Crisis Management](https://blog.bcm-institute.org/en/crisis-management/courses) - [IT Disaster Recovery](https://blog.bcm-institute.org/it-disaster-recovery/courses) - [Operational Resilience](https://blog.bcm-institute.org/operational-resilience/courses) - [Operational Resilience Audit](https://blog.bcm-institute.org/operational-resilience-audit/courses) - [Certification](https://blog.bcm-institute.org/certification/types-of-certifications-offered) - [ISO 22301 BCMS Audit Certification](https://blog.bcm-institute.org/certification/business-continuity-management-audit-certification) - [ISO22301 Business Continuity Management Certification](https://blog.bcm-institute.org/bcm/business-continuity-management-certification) - [Crisis Communication Certification](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certification) - [Crisis Management Certification](https://blog.bcm-institute.org/en/crisis-management/crisis-management-certification) - [IT Disaster Recovery Planning Certification](https://blog.bcm-institute.org/it-disaster-recovery/it-disaster-recovery-certification) - [Operational Resilience Certification](https://blog.bcm-institute.org/operational-resilience/operational-resilience-certification) - [Operational Resilience Audit Certification](https://blog.bcm-institute.org/operational-resilience-audit) - [Seminars](https://blog.bcm-institute.org/meet-the-expert/mte-webinar-mainpage) - [Store](https://www.bcm-institute.org/store-2/) - [Contact Us](http://www.bcm-institute.org/about-us/contact-us/) - - ###### Operational Resilience Planning Methodology: "Your Guide To" Series ![BB OR \[B\] 8](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20OR%20%5BAi%20Gen%20Blog%20Photo%5D/OR%20Pictures%20A/BB%20OR%20Folder%20B/BB%20OR%20%5BB%5D%208.jpg?width=2000&height=1333&name=BB%20OR%20%5BB%5D%208.jpg "BB OR [B] 8") # \[Implement\] \[OR\] \[P2\] \[S1\] Challenges in Identifying Critical Business Services [![Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/51659e94-db97-4e76-bfc4-5cae0e0a7e0c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/51659e94-db97-4e76-bfc4-5cae0e0a7e0c)[![\[OR\] \[BoK 6\] \[Guide\] Identify Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/8e84bd8b-1c48-4815-baef-e2fbeb46986a.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8e84bd8b-1c48-4815-baef-e2fbeb46986a)In operational resilience, one of the first stages in the "Implement" phase is "Identify Critical Business Services". In the course of facilitating training workshops and presenting at conferences, I would like to share this article, which delves into common challenges in identifying critical business services.  It concludes with recommendations to overcome these challenges. [Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) Jan 14, 2024 ###### Operational Resilience Certified Planner-Specialist-Expert ### [![Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/51659e94-db97-4e76-bfc4-5cae0e0a7e0c.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/51659e94-db97-4e76-bfc4-5cae0e0a7e0c)[![\[OR\] \[Banner\] \[Guide\] \[P2\] \[S1\] Identify Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/c54a9adc-e0ab-4582-a686-7cad54a4b7f4.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/c54a9adc-e0ab-4582-a686-7cad54a4b7f4)Key Challenges in Identifying Critical Business Services ### [![\[OR\] \[BoK 6\] \[Guide\] Identify Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/8e84bd8b-1c48-4815-baef-e2fbeb46986a.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8e84bd8b-1c48-4815-baef-e2fbeb46986a) Identifying and addressing these challenges is crucial for building a robust operational resilience framework for identifying critical business services. Here are some common challenges in identifying critical business services: #### Reliance on Existing Documentation Many organisations rely heavily on existing documentation and processes, assuming they are up to date. It is essential to periodically review and update these documents to ensure they remain relevant as threats evolve and the business environment changes. #### Inadequate Understanding of Business Processes Sometimes, risk-focused discussions prioritise risk management and compliance over understanding core business processes. Operational Resilience requires a deep understanding of how these processes function and contribute to the organisation's overall goals. #### Prioritising Critical Business Services Not all services are equally critical. It is essential to prioritise the business services most crucial to your organisation's survival and success. This prioritisation will guide resource allocation and resilience efforts effectively. ### Overcoming Key Challenges in Identifying Critical Business Services To overcome these challenges and evolve your operational resilience strategy, consider the following steps: #### Regularly Update Documentation Review and update your documentation and processes to align with business needs and threat landscapes. Do not assume that historical practices remain effective. #### Foster Deep Understanding Encourage a culture of deep understanding of business processes. Ensure those responsible for resilience efforts grasp how each process contributes to the organisation's objectives. #### Prioritise Critical Business Services Take a systematic approach to prioritise your critical business services. This ensures that resources are allocated efficiently, mainly when time and budget constraints apply.   ### [![Banner \[Summing\] \[OR\] \[E1\] \[C5\] Identifying Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/d4f76ec3-d236-4b43-994d-728dbeb2e9d1.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d4f76ec3-d236-4b43-994d-728dbeb2e9d1) In conclusion, Operational Resilience is a dynamic and ongoing effort. Practical approaches to addressing challenges and prioritising critical business services are essential to a successful operational resilience strategy. By evolving your approach to Operational Resilience, your organisation can better navigate the ever-changing landscape of threats and disruptions. ##### "Implement" Phase of the OR Planning Methodology | **Identify Critical Business Services** | **Map Processes and Resources** | **Set Impact Tolerance** | **Conduct Scenario Testing** | **Improve Lesson Learned** |   | | --- | --- | --- | --- | --- | --- | | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/327d1e38-3d2b-46f8-ba67-6c87867c7caa.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/327d1e38-3d2b-46f8-ba67-6c87867c7caa) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/5e3dd1b4-6317-40ca-be8a-dd8067b4e7cf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/5e3dd1b4-6317-40ca-be8a-dd8067b4e7cf) | [![New 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