[OR] [P3] [S3] Implement Training and Awareness in Operational Resilience

What is Implement Training and Awareness?

Operational Resilience is not a new topic.

However, many organisations will take a business service-led approach to resilience, which requires a change in how they think about their business architecture and the outcomes they deliver to their consumers.

Organisations need to develop an operational resilience strategy and framework that utilises existing capabilities and, where applicable, is approved by the board, to remove organisational silos, promote cross-functional responsibility, and foster a culture of resilience practices throughout the organisation.

How to Implement Training and Awareness?

The evolution toward operational resilience requires communication, collaboration, and knowledge sharing that span and integrate multiple corporate activities.

Operational resilience training activities and awareness must also evolve.

Identify who Should be Trained

A high-level view of operational resilience of who should be trained.  

The figure depicts the corporate functions most likely to interact in achieving operational resilience. Besides the business units, the teams include:

A well-rounded operational resilience training program should kick off with awareness activities. It is vital to raise awareness, especially on the operational resilience effort. 

These are the significant steps to create and sustain awareness of operational resilience efforts:

Develop a Training and Awareness Plan

• Conduct a study to analyse the current level of operational resilience awareness.  
• Use this analysis to develop a project plan to increase awareness within the organisation.

Collaborate with Human Resources (HR)

• Create documented policies and procedures for operational resilience training and awareness for internal reference.
• Collaborate with HR and corporate training departments to develop these policies and procedures and set up a schedule of awareness activities.

Involved Board and Senior Management

• Invite board and senior management members to participate in related meetings and ensure they endorse awareness activities.
• Schedule periodic briefings on the operational resilience program with business unit leaders and senior management.

Inform Employees of all Levels

Reaching out to employees is the most critical and challenging task, as they are the majority of the organisation's staff.  These are the tasks to raise awareness levels.  

• Gather employee input on resilience efforts in various areas of the organisation.
• Use these comments for outreach messages.
• Send periodic messages on the operational resilience program and ongoing training activities via internal email, a company intranet, or a social media platform.
• Schedule periodic briefings and Q&A sessions for employees on the operational resilience program.
• Consider conducting surveys to gather feedback and suggestions from employees who are not directly involved in the operational resilience program.
• Keep communications on operational resilience brief yet informative.

Additional Explanatory Note 

	Definition	Explanation	Definition
	Training	is a planned and organised activity to impart operational resilience skills, techniques, and methodologies to all staff, helping them establish and maintain their respective OR programs.
	Awareness	aim to focus attention and create an understanding of fundamental operational resilience concerns. It is knowing or having knowledge of something through alertness, observing, or interpolating with the primary senses.
	Training and Awareness	Focus on how an organisation plans, identifies needs, conducts and improves training and awareness to ensure the organisation’s operational resilience requirements and goals are known and used.
	Training Vs Awareness	View the write-up on "Training Versus Awareness: What is the difference?"
	Education	is the act or process of imparting or acquiring general knowledge on operational resilience, developing the powers of reasoning and judgment, and generally preparing oneself or others intellectually as a professional in this field.

"Sustain" Phase of the OR Planning Methodology

Introduce Culture Change Management	Develop Communication Strategy	Implement Training and Awareness	Provide Self-assessment	Conduct an Independent Quality Review

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.

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