--- title: [OR] What are the Impact Types? description: What are the Impact Types? image: https://blog.bcm-institute.org/hubfs/Operational%20Resilience%20OR/Operational%20Resilience%20Morepost/IC_OR_Impact%20Types.png --- [![BCMIWhiteLogo.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogo.png?width=556&name=BCMIWhiteLogo.png "BCMIWhiteLogo.png")](http://www.bcm-institute.org/) - [Home](https://www.bcm-institute.org/) - [About Us](https://www.bcm-institute.org/about-us-3/) - [A President’s Perspective](https://www.bcm-institute.org/about-us/a-presidents-perspective/) - [Our History](https://www.bcm-institute.org/about-us/our-history/) - [Our Advisory Council](https://www.bcm-institute.org/about-us/our-advisory-council/) - [Customers’ Testimonials](https://www.bcm-institute.org/about-us/customers-testimonials/) - [Credential Verification](https://www.bcm-institute.org/about-us/credential-verification/) - [Courses](https://blog.bcm-institute.org/blog/course-fees-for-blended-learning-courses-master-catalog) - [ISO 22301 Business Continuity Management System Audit](https://blog.bcm-institute.org/audit/business-continuity-management-audit-courses) - [ISO 22301 Business Continuity Management](https://blog.bcm-institute.org/bcm/business-continuity-management-courses) - [Crisis Communication](https://blog.bcm-institute.org/crisis-communication/crisis-communication-courses) - [Crisis Management](https://blog.bcm-institute.org/en/crisis-management/courses) - [IT Disaster Recovery](https://blog.bcm-institute.org/it-disaster-recovery/courses) - [Operational Resilience](https://blog.bcm-institute.org/operational-resilience/courses) - [Operational Resilience Audit](https://blog.bcm-institute.org/operational-resilience-audit/courses) - [Certification](https://blog.bcm-institute.org/certification/types-of-certifications-offered) - [ISO 22301 BCMS Audit Certification](https://blog.bcm-institute.org/certification/business-continuity-management-audit-certification) - [ISO22301 Business Continuity Management Certification](https://blog.bcm-institute.org/bcm/business-continuity-management-certification) - [Crisis Communication Certification](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certification) - [Crisis Management Certification](https://blog.bcm-institute.org/en/crisis-management/crisis-management-certification) - [IT Disaster Recovery Planning Certification](https://blog.bcm-institute.org/it-disaster-recovery/it-disaster-recovery-certification) - [Operational Resilience Certification](https://blog.bcm-institute.org/operational-resilience/operational-resilience-certification) - [Operational Resilience Audit Certification](https://blog.bcm-institute.org/operational-resilience-audit) - [Seminars](https://blog.bcm-institute.org/meet-the-expert/mte-webinar-mainpage) - [Store](https://www.bcm-institute.org/store-2/) - [Contact Us](http://www.bcm-institute.org/about-us/contact-us/) - - ###### Operational Resilience Series ![BGBann_Playbook_Crisis Management](https://blog.bcm-institute.org/hs-fs/hubfs/Graphics/Background%20Banner/BGBann_Playbook_Crisis%20Management.jpg?width=2000&height=1333&name=BGBann_Playbook_Crisis%20Management.jpg "BGBann_Playbook_Crisis Management") # \[OR\] What are the Impact Types? Impact types refer to the various adverse effects or consequences of disruptions in an organisation's operations. A critical aspect of operational resilience is impact tolerance, which refers to an organisation's ability to withstand the impact of a disruption to its critical business services. Organisations need to identify the potential impact types that could result from disruptions in their operations and prioritise actions to mitigate the risks associated with each type of impact.  By addressing these impact types, organisations can strengthen their operational resilience and better prepare for potential disruptions. [Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) May 14, 2023 ###### Operational Resilience Certified Planner-Specialist-Expert ### Impact Types #### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/ca19102b-738c-4f2b-8fcf-9e5619d7db4d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/ca19102b-738c-4f2b-8fcf-9e5619d7db4d) [![BCMPedia Operational Resilience](https://no-cache.hubspot.com/cta/default/3893111/bcfa64a1-a7e4-4548-a927-2b17c34f8671.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/bcfa64a1-a7e4-4548-a927-2b17c34f8671)A critical aspect of operational resilience is impact tolerance, which refers to an organisation's ability to withstand the impact of a disruption to its critical business services. [![OR Blog Impact Types](https://no-cache.hubspot.com/cta/default/3893111/b67dd6d6-9c83-4158-aed2-530e26134ab7.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b67dd6d6-9c83-4158-aed2-530e26134ab7)Impact types refer to the adverse effects or consequences of disruptions in an organisation's operations. These impact types can vary depending on the nature and severity of the disruption, as well as the organisation's specific operations and dependencies. In the context of operational resilience, the following are some common impact types that can result in disruption:   | **Impact** | **Description of Disruption** | | --- | --- | |   | Refers to the negative impact on an organisation's.... | | **Operational** | ability to carry out its operations, such as delays, interruptions, or reduced efficiency. | | **Financial ** | finances, such as loss of revenue, increased costs, or damage to assets. | | **Operational ** | ability to carry out its operations, such as delays, interruptions, or reduced efficiency. | | **Reputational** | reputation, such as loss of customer trust, damage to brand image, or negative media coverage. | | **Legal and regulatory** | compliance with legal and regulatory requirements, such as fines, legal action, or loss of licenses or permits. | | **Safety and Environmental** | safety and environmental standards, such as accidents, injuries, or environmental damage. | | **Customer ** | customers, such as loss of customer data, decreased customer satisfaction, or negative customer experiences. | | **Employee ** | employees, such as increased stress, reduced job satisfaction, or loss of employment. | |   |   | #### Examples of Impact Types   | Critical Business Service | Impact Type | | --- | --- | | Online Banking | Customer dissatisfaction, reputational damage, financial losses | | ATM Network | Customer inconvenience, operational delays, reputational harm | | Payment Processing | Financial delays, regulatory penalties, loss of market confidence | | Cash Management Services | Corporate client dissatisfaction, liquidity issues, financial losses | | Trade Finance | Disrupted international trade, delayed transactions, reputational harm | | Loan Syndication | Collaboration delays, financial loss, reputational damage | | Mobile Banking | Reduced accessibility, customer dissatisfaction, reputational harm | | API Banking | Service disruptions for partners, operational delays, reputational risks | | Digital Wallet | Payment delays, financial losses, reputational harm | | Liquidity Management | Financial instability, operational delays, compliance risks | | Forex Transactions | Delayed settlements, financial losses, reputational damage | | Fixed Income Trading | Market impact, financial loss, operational inefficiencies | ### In Conclusion ... Organisations need to identify the potential impact types that could result from disruptions in their operations and prioritise actions to mitigate the risks associated with each type of impact. 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