[OR] [P1-S1] Assess Capability and Maturity in Operational Resilience

What is Capability and Maturity Assessment?

Capability and maturity are models against which an organisation’s operational resilience performance can be measured and improved.

These capability and maturity models describe the essential elements of effective operational resilience processes and organisational work. The completeness of the continuation of business services is highly influenced by the rigour and quality of the method used to develop it.

The OR capability and maturity assessment should follow a three-phase approach: (1) assess, (2) analyze and (3) address.

Detailed Capability and Maturity Assessment

		Three-Phase Approach of OR Capability and Maturity Assessment
	Phase 1: Assess	Assess current state functional capabilities and suitability through various areas within the organisation. These include governance, organisational design, technology, process, roles and responsibilities. The first step, "assess", involves using a scorecard of operational resilience parameters and a radar chart, also known as a web or spider chart. The scorecard should be completed by both the senior management and the respective business heads for each of the individual verticals within the organisation.
	Phase 2: Analyze	The "analyse" step is once the appointed operational resilience team lead receives the completed scorecards and linked radar charts. The analysis phase can begin. The analysis phase aims to identify the most critical parameters on which to start working.
	Phase 3: Address	In this last step, "address", senior management and the business heads should meet to address the weaknesses. One way to collect ideas for improving these areas is to use the brainstorming technique. This technique to immediately share ideas aloud. After the broad action ideas are compiled, the group can drill them down using a decision tree diagram. All attainable action items should be slotted into a Gantt chart to form the improvement roadmap.

Definition	Explanation	Definition
Capability Assessment	targets individual processes with a snapshot of current practices for each assessed OR process.
Capability Level	measures a process's implementation and performance.
Capability Level Model	helps organizations to understand the current state of their operational resilience and identify areas for improvement to reach the capability level.
Maturity Assessment	provides a snapshot of sets of OR processes within an organization. It can be limited to a single unit or department or targeted at the whole organization.
Maturity Level	is associated with focus areas and measures how these processes in the focus area achieve that particular capability level by collecting substantial underlying evidence to support enterprise goals.
Maturity Level Model	is a helpful tool for organizations to understand their current operational resilience and identify areas for improvement to upgrade to the next level of maturity.

"Plan" Phase of the OR Planning Methodology

Assess Capability and Maturity	Analyse Gap	Develop Strategy and Roadmap	Confirm Risk Appetite	Develop and Embed Governance

More Information About Blended Learning OR-5000 [BL-OR-5] or OR-300 [BL-OR-3]

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.