---
title: [OR] [P1] [S1] Assess Capability and Maturity in Operational Resilience
description: [Plan] Assess Capability and Maturity in Operational Resilience?
image: https://blog.bcm-institute.org/hubfs/Operational%20Resilience%20OR/OR%20Diagram/OR%20Roadmap%20Diagram/Updated%20OR%20PM%20Diagram/OR%20PM%20%5B1%5D_Assess%20Capability%20and%20Maturity.png
---
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###### Operational Resilience Planning Methodology "What Is? How To?" Series
![BB OR \[B\] 14](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20OR%20%5BAi%20Gen%20Blog%20Photo%5D/OR%20Pictures%20A/BB%20OR%20Folder%20B/BB%20OR%20%5BB%5D%2014.jpg?width=2000&height=1333&name=BB%20OR%20%5BB%5D%2014.jpg "BB OR [B] 14")
# \[OR\] \[P1\] \[S1\] Assess Capability and Maturity in Operational Resilience
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/1ae39387-cb0f-419f-8772-7e07e7690638)[![\[OR\] \[BoK 1\] \[What Is\] Access Capability and Maturity](https://no-cache.hubspot.com/cta/default/3893111/875073e3-e14b-4b61-9251-3ff18270e27b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/875073e3-e14b-4b61-9251-3ff18270e27b)[](https://cta-redirect.hubspot.com/cta/redirect/3893111/c564ac77-ca0c-44fc-a091-191ac796f547)Capability and maturity are models against which an organisation’s operational resilience performance can be measured and improved.
These capability and maturity models describe the essential elements of effective operational resilience processes and work to be executed in the organisation. The rigour and quality of the method used to develop them highly influence the assurance of continuing business services.
This blog \[OR-P1-S1\] elaborates on the content for Stage 1 of the "PLAN" phase or P1 of the OR Planning Methodology.
Course Participants: This blog is a pre-reading for the Operational Resilience Expert Implementer course participants.
Certification Application: The "How To" section is designed to assist successful participants in completing their Certification Application Form, or CAF.
[![\[OR\] \[Full Banner\] \[M3\] Pre reading for Participants](https://no-cache.hubspot.com/cta/default/3893111/b012356f-2331-4994-b657-ad92b84522cb.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b012356f-2331-4994-b657-ad92b84522cb)
[Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) Aug 14, 2022
###### Operational Resilience Certified Planner-Specialist-Expert
### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/1ae39387-cb0f-419f-8772-7e07e7690638)[![\[OR\] \[Banner\] \[What Is\] \[P1\] \[S1\] Assess Capability and Maturity](https://no-cache.hubspot.com/cta/default/3893111/3e01ef44-f3f8-429b-917c-8e3c369105e5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3e01ef44-f3f8-429b-917c-8e3c369105e5)
### What is Capability and Maturity Assessment?
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/a5acb961-f2ec-4567-b636-874e365c892e)[![\[OR\] \[BoK 1\] \[What Is\] Access Capability and Maturity](https://no-cache.hubspot.com/cta/default/3893111/875073e3-e14b-4b61-9251-3ff18270e27b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/875073e3-e14b-4b61-9251-3ff18270e27b)Capability and maturity are models against which an organisation’s operational resilience performance can be measured and improved.
These capability and maturity models describe the essential elements of effective operational resilience processes and organisational work.
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/b3151014-332e-45ac-b651-9bd7608edbc4)The rigour and quality of the method used to develop them highly influence the completeness of the continuation of business services.
The OR capability and maturity assessment should follow a three-phase approach: (1) assess, (2) analyse and (3) address.
### [![\[OR\] \[Banner\] \[How to\] \[P1\] \[S1\] Assess Capability and Maturity](https://no-cache.hubspot.com/cta/default/3893111/74d31223-373f-4347-bfa1-228f7ae018e5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/74d31223-373f-4347-bfa1-228f7ae018e5)How to Conduct A Detailed Capability and Maturity Assessment?
| | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/b3151014-332e-45ac-b651-9bd7608edbc4) | Three-Phase Approach of OR Capability and Maturity Assessment | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/c564ac77-ca0c-44fc-a091-191ac796f547) | |
| --- | --- | --- | --- | --- |
| | **Phase 1: Assess** | Assess the current state of functional capabilities and suitability through various areas within the organisation. These include governance, organisational design, technology, processes, and roles and responsibilities. The first step, "assess", involves using a scorecard of operational resilience parameters and a radar chart, also known as a web or spider chart. The scorecard should be completed by senior management and the respective business heads for each vertical of the organisation. | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/eb987e11-855e-44e7-ab32-07cf21b2fb35) | |
| | **Phase 2: Analyse** | The "analyse" step is once the appointed operational resilience team lead receives the completed scorecards and linked radar charts. The analysis phase can begin. The analysis phase aims to identify the most critical parameters to focus initial efforts on. | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/d77fe621-df81-4e2b-86ff-0d7f9d9f7b11) | |
| | **Phase 3: Address ** | In this last step, "address", senior management and the business heads should meet to address the weaknesses. One way to generate ideas for improving these areas is to brainstorm. This technique involves sharing ideas aloud immediately. After compiling the broad action ideas, the group can drill them down using a decision tree diagram. All attainable action items should be slotted into a Gantt chart to form the improvement roadmap. | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/694aed1a-a75a-4356-a56a-1fc5adca879e) | |
| | | | | |
| | **[](https://cta-redirect.hubspot.com/cta/redirect/3893111/03e3e5c5-5fae-4b56-9821-8fbd1a1b4725)** | | | |
| --- | --- | --- | --- | --- |
| | **Definition** | **Explanation** | **Definition** | |
| | ##### Capability | | | |
| | **Capability Assessment** | Targets individual processes with a snapshot of current practices for each assessed OR process. | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/dfff65d0-298e-42bb-950b-19fab2a205b5) | |
| | **Capability Level** | measures a process's implementation and performance. | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/2914fb44-1e8e-41b6-8cc2-0fe832f43e3d) | |
| | **Capability Level Model** | helps organisations to understand the current state of their operational resilience and identify areas for improvement to reach the capability level. | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/944c68a0-97fa-4375-9fc1-ab5a2f88e076) | |
| | ##### Maturity | | | |
| | **Maturity Assessment** | provides a snapshot of sets of OR processes within an organisation. It can be limited to a single unit or department or targeted at the whole organisation. | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/e8588dbf-3622-4a26-8e64-b7d11e37de63) | |
| | **Maturity Level** | is associated with focus areas and measures how processes within those areas achieve that particular capability level by collecting substantial underlying evidence to support enterprise goals. | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/0bcdf3d5-2995-4df7-a93b-fa932b0eca44) | |
| | **Maturity Level Model** | It is a helpful tool for organisations to understand their current operational resilience and identify areas for improvement to upgrade to the next level of maturity. | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/53e53a16-1693-4e11-874d-2810f491f42c) | |
| | | | | |
#### "Plan" Phase of the OR Planning Methodology
| **Assess Capability and Maturity** | **Analyse Gap** | **Develop Strategy and Roadmap** | **Confirm Risk Appetite** | **Develop and Embed Governance** | |
| --- | --- | --- | --- | --- | --- |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/a5acb961-f2ec-4567-b636-874e365c892e) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/48ad32d4-5765-4202-bcfd-4842c25cb2e2) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/891c6c74-ae2a-4b88-8389-9bd88e49e284) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/75653343-ef0d-4799-83cc-96914a06ca14) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/7cf54cf9-f96e-45a7-aa4c-0ae5c3c9a24a) | |
#### More Information About Blended Learning OR-5000 \[BL-OR-5\] or OR-300 \[BL-OR-3\]
Contact our course consultant colleagues to learn more about our blended learning program and about the next course's schedule. They are the BL-OR-3 Blended Learning OR-300 Operational Resilience Implementer and the BL-OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer.
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd) |
| --- | --- | --- |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/6e5c0cda-39b9-4bbd-b3d4-4cf46a790b14) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/a68a08aa-36d3-4216-9551-202c9fde06ea) | [![ \[BL-OR\] \[3-4-5\] View Schedule](https://no-cache.hubspot.com/cta/default/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/d0d733a1-16c0-4b68-a26d-adbfd4fc6069) |
| [![\[BL-OR\] \[3\] FAQ OR-300](https://no-cache.hubspot.com/cta/default/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/f20c71b4-f5e8-4aa5-8056-c374ca33a091) | If you have any questions, click to contact us.[![Email to Sales Team \[BCM Institute\]](https://no-cache.hubspot.com/cta/default/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3c53daeb-2836-4843-b0e0-645baee2ab9e) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/7f2718a4-ea80-4f84-a319-dc2d4df37a46) |
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/32739296-1993-4215-8dbf-5b3e1caa8f40) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/f2bd8eb1-32d2-4732-9267-ea53223cf58f) | [](https://cta-redirect.hubspot.com/cta/redirect/3893111/084e620a-46c5-419a-82ed-6a681d15c0b6) |
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