---
title: [OR] Differentiate Critical Vs Important Business Services Vs Critical Operation
description: Differentiate Critical Vs Important Business Services Vs Critical Operation
image: https://blog.bcm-institute.org/hubfs/Operational%20Resilience%20OR/Operational%20Resilience%20Morepost/OR%20Concept%20Morepost/IC_OR_Related%20Concepts_Critical%20vs%20Important%20Business%20Services%20vs%20Critical%20Operation.png
---
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###### Operational Resilience Series
# \[OR\] Differentiate Critical Vs Important Business Services Vs Critical Operation
Operational resilience and many concepts are often confused. This discussion will share the specific concepts and terminology used in operational resilience circles.
Business services deliver a specific outcome or service to an identifiable user and should be distinguished from business lines or functions, which are a collection of services and activities.
While these concepts and terminology may be related, they refer to different aspects of an organisation's ability to withstand and recover from disruptions.
[Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) Jan 17, 2024
###### Operational Resilience Certified Planner-Specialist-Expert
### Differentiate Critical Business Services Vs Important Business Services Vs Critical Operations
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/a8f81409-022e-42ca-b94d-6faeb154509d)Business Service is a service that an organisation provides to an external end-user.
Business services deliver a specific outcome or service to an identifiable user and should be distinguished from business lines or functions, which are a collection of services and activities.
#### Critical Business Services
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/9f906ebc-f9d2-4053-9e6f-586799079049)If disrupted, CBS is a business service likely to significantly impact the organisation's safety and soundness, its customers or other organisations (within the financial services institution sector) that depend on the business service.
Critical business services are the core functions, processes, or activities within an organisation that are essential for its survival, ongoing operations, and the delivery of key products or services to customers.
These services are vital for the organisation's value proposition and may directly impact revenue generation, customer satisfaction, regulatory compliance, or brand reputation.
##### Critical Business Services in Relation to Operational Resilience
Identifying critical business services is a fundamental step in resilience planning. These services require the highest priority regarding protection, continuity planning, and resource allocation.
Any disruption to these services can severely affect the organisation's viability and functionality.
#### Important Business Services
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/64cc4834-c078-4a9e-b033-304eee06ce70)IBS is a service provided by an organisation, or by another person on behalf of the organisation, to one or more clients, which, if disrupted, could:
- cause intolerable harm to any one or more of the organisation’s clients or
- pose a risk to the soundness, stability or resilience of the financial system or the orderly operation of the financial markets.
Critical business services encompass functions or processes that, while not immediately critical for the organisation's survival, still hold significant value in supporting its overall operations, customer experience, or stakeholder satisfaction.
These services may not directly impact survival, but could affect operational efficiency, customer retention, or regulatory adherence.
##### Important Business Services in Relation to Operational Resilience
Important business services are secondary to critical services but remain vital for sustained operations and customer satisfaction.
Resilience planning involves acknowledging and safeguarding these services to ensure a comprehensive approach to continuity and risk management.
#### Critical Operations
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/85335fc5-5334-4da8-a18f-502da7524ca8)Critical Operations is defined as a business output that, if interrupted during the operational period, will cause financial loss, damage, or interruption to the delivery of goods or services essential to the organisation’s continued operation or success.
Critical operations are specific activities, systems, or functions within an organisation that, if disrupted, could significantly impair its ability to deliver critical business services.
These operations are closely linked to the functioning of critical business services and are integral to their execution.
##### Critical Operations in Relation to Operational Resilience
Understanding critical operations is essential in resilience planning as it helps pinpoint vulnerabilities and dependencies. Protecting and ensuring the continuity of critical operations is key to maintaining the organisation's overall resilience.
### Summing Up ...
Overall, operational resilience requires a nuanced understanding and prioritisation of critical business services, important business services, and critical operations.
In the financial services sector, the choice of terminology is subject to the central bank.
By identifying these tiers of importance, organisations can focus their resources and efforts on ensuring the continuity and robustness of the most critical functions while also safeguarding other supporting services to enhance overall resilience.
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