--- title: [OR-P2] Learning Objectives for Five Stages of the Implement Phase description: [OR-P2] Learning Objectives for Five Stages of the Implement Phase image: https://blog.bcm-institute.org/hubfs/Operational%20Resilience%20OR/OR%20Learning%20Objective%20Icon/IC_OR_Learning%20Objective_Implement%20Phase.png --- [![BCMIWhiteLogo.png](https://blog.bcm-institute.org/hs-fs/hubfs/Blog%20Testing/BCMIWhiteLogo.png?width=556&name=BCMIWhiteLogo.png "BCMIWhiteLogo.png")](http://www.bcm-institute.org/) - [Home](https://www.bcm-institute.org/) - [About Us](https://www.bcm-institute.org/about-us-3/) - [A President’s Perspective](https://www.bcm-institute.org/about-us/a-presidents-perspective/) - [Our History](https://www.bcm-institute.org/about-us/our-history/) - [Our Advisory Council](https://www.bcm-institute.org/about-us/our-advisory-council/) - [Customers’ Testimonials](https://www.bcm-institute.org/about-us/customers-testimonials/) - [Credential Verification](https://www.bcm-institute.org/about-us/credential-verification/) - [Courses](https://blog.bcm-institute.org/blog/course-fees-for-blended-learning-courses-master-catalog) - [ISO 22301 Business Continuity Management System Audit](https://blog.bcm-institute.org/audit/business-continuity-management-audit-courses) - [ISO 22301 Business Continuity Management](https://blog.bcm-institute.org/bcm/business-continuity-management-courses) - [Crisis Communication](https://blog.bcm-institute.org/crisis-communication/crisis-communication-courses) - [Crisis Management](https://blog.bcm-institute.org/en/crisis-management/courses) - [IT Disaster Recovery](https://blog.bcm-institute.org/it-disaster-recovery/courses) - [Operational Resilience](https://blog.bcm-institute.org/operational-resilience/courses) - [Operational Resilience Audit](https://blog.bcm-institute.org/operational-resilience-audit/courses) - [Certification](https://blog.bcm-institute.org/certification/types-of-certifications-offered) - [ISO 22301 BCMS Audit Certification](https://blog.bcm-institute.org/certification/business-continuity-management-audit-certification) - [ISO22301 Business Continuity Management Certification](https://blog.bcm-institute.org/bcm/business-continuity-management-certification) - [Crisis Communication Certification](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certification) - [Crisis Management Certification](https://blog.bcm-institute.org/en/crisis-management/crisis-management-certification) - [IT Disaster Recovery Planning Certification](https://blog.bcm-institute.org/it-disaster-recovery/it-disaster-recovery-certification) - [Operational Resilience Certification](https://blog.bcm-institute.org/operational-resilience/operational-resilience-certification) - [Operational Resilience Audit Certification](https://blog.bcm-institute.org/operational-resilience-audit) - [Seminars](https://blog.bcm-institute.org/meet-the-expert/mte-webinar-mainpage) - [Store](https://www.bcm-institute.org/store-2/) - [Contact Us](http://www.bcm-institute.org/about-us/contact-us/) - - ###### Operational Resilience Course Learning Objective Series ![OR Ai Gen_with Cert Logo 13-2](https://blog.bcm-institute.org/hs-fs/hubfs/BB%20OR%20%5BAi%20Gen%20Blog%20Photo%5D/OR%20Ai%20Gen_with%20Cert%20Logo%2013-2.jpg?width=2000&height=1333&name=OR%20Ai%20Gen_with%20Cert%20Logo%2013-2.jpg "OR Ai Gen_with Cert Logo 13-2") # \[OR-P2\] Learning Objectives for Five Stages of the Implement Phase What should organizations consider before they implement the component of their operational resilience program? It is daunting, and setting up the fundamentals, like any other successful organizational program you have encountered, is essential. Think of this starting stage as the "Implement" phase of an operational resilience planning methodology. This blog highlights the learning objectives for the five stages of the "Implement" phase of the OR Planning methodology.  You could be from the risk management, operations or business continuity team. You may want to ask yourself what key components and strategies are required during the start of this journey. [Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) Jun 7, 2024 ###### Operational Resilience Certified Planner-Specialist-Expert #### [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/db298c40-4d89-49ce-825a-32a28165f14a.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/db298c40-4d89-49ce-825a-32a28165f14a) This is the second phase \[P2\] in the operational resilience (OR) planning methodology, and each learning objective for the five stages is provided for the learners. The program's constructs, such as policy, framework, and implementation strategy, are all finalized before embarking on the phase. [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/21092f31-e9e7-4f63-8e70-5854464a8823.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/21092f31-e9e7-4f63-8e70-5854464a8823)The approach is to implement its operational resilience program using the following phases.  *If you need to know more about the technical terms, click the BCMPedia icon to learn more* These are the five stages of the "Implement" phase of your OR program.   |   | OR Planning Methodology Implement Phase | **Key Activities \[S1 to S5\] and Learning Objectives for Implement Phase \[P2\]** | | --- | --- | --- | |   | **\[S1\] Identify Critical Business Services** | **Determine which business services are critical.** Note that these three terms: "*Important Business Services*," "*Critical Business Services*", and "*Critical Operations*", are different but synonymous for ease of explanation. | |   | | \[S1\] Learning Objectives | |   | **[![OR Critical Business Services BCMPedia](https://no-cache.hubspot.com/cta/default/3893111/9f906ebc-f9d2-4053-9e6f-586799079049.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/9f906ebc-f9d2-4053-9e6f-586799079049)[![OR PM Implement Identify Critical Business Services](https://no-cache.hubspot.com/cta/default/3893111/b3394a44-213b-4d48-acb4-a8397fd2f580.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/b3394a44-213b-4d48-acb4-a8397fd2f580)** | - Define and apply the concept of Critical Business Services (CBS) in the context of operational resilience. - Identify the challenges and complexities in quantifying and prioritising CBS within an organisation. - Evaluate different approaches and strategies for identifying CBS, includingphased implementation and subject matter expert involvement. - Develop a clear and consistent framework for CBS identification that can be adapted to local needs and regulations. - Effectively communicate and present CBS information to stakeholders, including boards of directors, to gain buy-in and support. | |   | **\[S2\] Map Processes and Resources** | **Map the resources (people, processes, technology, facilities, and information) necessary to support the delivery of products and services. ** | |   | | **\[S2\] Learning Objectives** | |   | **[![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/80c8ad86-656f-496b-8f20-cb5c397300f5.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/80c8ad86-656f-496b-8f20-cb5c397300f5)[![OR PM Implement Map Processes and Resources](https://no-cache.hubspot.com/cta/default/3893111/42b6d012-4432-4dc2-96b5-08de0bfe0bbf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/42b6d012-4432-4dc2-96b5-08de0bfe0bbf)** | - Understand the importance of mapping processes and resources for operational resilience. - Identify the various elements that support CBS, including technology, people, processes, facilities, suppliers, and information. - Recognize dependencies and connections between these internal and external elements to the organization (third and fourth parties). - To identify critical connections, leverage business continuity principles, particularly upstream and downstream relationships. | |   | **\[S3\] Set Impact Tolerance** | **Assess how a disruptive event impacts business services and propose with justification the acceptable impact tolerances.** | |   | | **\[S3\] Learning Objectives** | |   | **[![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/1e4399ef-c884-48b2-a56d-c68bd01abfcf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/1e4399ef-c884-48b2-a56d-c68bd01abfcf)[![OR PM Implement Set Impact Tolerance](https://no-cache.hubspot.com/cta/default/3893111/a9626bfc-aba1-466d-8363-2e379935b4d9.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a9626bfc-aba1-466d-8363-2e379935b4d9)** | - Define and differentiate between impact tolerance, tolerable level of disruption (MTPD), and Recovery Time Objective (RTO). - Explain the three categories of impact tolerance: intolerable harm, harm, and inconvenience. - Describe the concept of "severe but possible" scenarios and the challenges associated with defining them. - Identify methods for obtaining management approval for impact tolerance levels and scenarios. - To establish impact tolerances, apply metrics like financial loss, reputational damage, and customer impact. | |   | **\[S4\] Conduct Scenario Testing** | **Test the organisation's ability to manage service delivery within impact tolerance in different scenarios.** | |   | | **\[S4\] Learning Objectives** | |   | **[![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/fe85e2f2-f972-49ad-8321-d370fcfd9caf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/fe85e2f2-f972-49ad-8321-d370fcfd9caf)[![OR PM Implement Conduct Scenario Testing](https://no-cache.hubspot.com/cta/default/3893111/31f6e405-229f-4117-a9fb-c261dfb773c7.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/31f6e405-229f-4117-a9fb-c261dfb773c7)** | - Differentiate operational resilience scenario testing from traditional BCM/crisis management testing. - Design high-impact, significantly disruptive scenarios that align with regulatory expectations. - Address "unlikely but impactful" scenarios in scenario design. - Recognise the challenges and resource limitations of live testing. - Explore alternative testing methods like tabletop exercises and simulations. - Develop a phased approach to scenario testing based on organisational size and resources. | |   | **\[S5\] Improve Lesson Learnt** | **Improve and communicate remediation and vulnerabilities after scenario testing.** | |   |   | **\[S5\] Learning Objectives** | |   | **[![OR Lesson Learned BCMPedia](https://no-cache.hubspot.com/cta/default/3893111/8f458a1f-e6a0-4d94-9968-6726a5a3aa8b.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8f458a1f-e6a0-4d94-9968-6726a5a3aa8b)[![OR PM Implement Improve Lesson Learnt](https://no-cache.hubspot.com/cta/default/3893111/cfd908b8-c97a-4c84-a04e-9644d33dad88.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/cfd908b8-c97a-4c84-a04e-9644d33dad88)** | This module transforms experiences into actionable insights to strengthen your organisation's operational resilience. By the end of this session, you will be able to: - **Extract valuable learnings**: Analyse past disruptions, scenario testing results, and incident reports to identify key takeaways that can enhance your operational resilience posture. - **Develop improvement plans**: Translate identified learnings into concrete action plans with clear ownership, timelines, and measurable goals for improvement. - **Foster a learning culture**: Champion open communication and encourage reporting of potential risks and near misses to create a continuous learning environment. - **Communicate effectively**: Tailor communication strategies to diverse stakeholders (internal teams, regulators, clients) to ensure understanding and buy-in for improvement initiatives. - **Measure and evaluate**: Track progress towards improvement goals and analyze data to refine action plans for greater operational resilience. |   | **OR Planning Methodology \[Roadmap\]** | **Plan \[P1\]** | **Implement \[P2\] ** | **Sustain \[P3\]** |   | | | --- | --- | --- | --- | --- | --- | | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/8f21052d-df77-4800-a1aa-d8814f521b1f.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/8f21052d-df77-4800-a1aa-d8814f521b1f) | [![OR What is Operational Resilience?](https://no-cache.hubspot.com/cta/default/3893111/916b2b16-ae9c-4a04-a625-dc8263580a5d.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/916b2b16-ae9c-4a04-a625-dc8263580a5d) | [![OR Embarking the Operational Resilience Journey](https://no-cache.hubspot.com/cta/default/3893111/0722d3dd-ab48-494a-aee0-5c89a7574cb1.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/0722d3dd-ab48-494a-aee0-5c89a7574cb1) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/49f83bdf-ec85-4036-867c-d21614c317f6.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/49f83bdf-ec85-4036-867c-d21614c317f6) | [![OR Sustaining Your Operational Resilience Program](https://no-cache.hubspot.com/cta/default/3893111/515160b4-9caa-4c17-a489-3ed9e2ca5598.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/515160b4-9caa-4c17-a489-3ed9e2ca5598) |   | |   |   | [![OR Learning Objective Plan Phase](https://no-cache.hubspot.com/cta/default/3893111/5dd73dc4-df35-4cc9-b22d-ea2b99a53612.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/5dd73dc4-df35-4cc9-b22d-ea2b99a53612) | [![OR Learning Objective Implement Phase](https://no-cache.hubspot.com/cta/default/3893111/135de293-2bab-42ea-b67b-7c9340e45443.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/135de293-2bab-42ea-b67b-7c9340e45443) | [![New call-to-action](https://no-cache.hubspot.com/cta/default/3893111/a6a2eea0-ec68-445c-9b17-43b607e2add9.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/a6a2eea0-ec68-445c-9b17-43b607e2add9) |   |   #### Learn more about Blended Learning OR-300 \[BL-OR-3\] and OR-5000 \[BL-OR-5\] To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course. | [![BL-OR-3 Register Now](https://no-cache.hubspot.com/cta/default/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/3530eccb-515d-401e-afc2-3469e26d7fbf) | [![BL-OR-3_Tell Me More](https://no-cache.hubspot.com/cta/default/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/fdd4fa9c-ed69-40c1-925f-4eb6a1c5c255) | [![BL-OR-3_View Schedule](https://no-cache.hubspot.com/cta/default/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd.png)](https://cta-redirect.hubspot.com/cta/redirect/3893111/77a34b84-0a6d-44f8-b8d6-6ab04cdf5edd) | | --- | --- | --- | | [![BL-OR-5_Register 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