---
title: [OR] Operational Team Roles and Responsibilities in Operational Resilience
description: [OR] Operational Team Roles and Responsibilities in Operational Resilience
image: https://blog.bcm-institute.org/hubfs/Operational%20Resilience%20OR/Operational%20Resilience%20Morepost/Rules%20and%20Responsibilities%20Morepost/IC_OR_Roles%20and%20Responsibilities_Operational%20Team.png
---
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###### Operational Resilience Series
# \[OR\] Operational Team Roles and Responsibilities in Operational Resilience
In an operational resilience organisation, the term "operational team" can have a broader or narrower interpretation depending on the specific structure and hierarchy within the organisation.
This "broader" interpretation encompasses all employees who directly contribute to the daily execution of operational resilience practices within their specific roles and departments.
This "narrow" interpretation focuses on a dedicated team within the operational resilience organisation.
[Moh Heng Goh](https://blog.bcm-institute.org/operational-resilience/author/moh-heng-goh) Feb 27, 2024
###### Operational Resilience Certified Planner-Specialist-Expert
#### Roles and Responsibilities in Operational Resilience
### Operational Team
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/f30e52fd-4173-4d19-9dd3-a11e87337202)
In an operational resilience organisation, the term "operational team" can have a broader or narrower interpretation depending on the specific structure and hierarchy within the organisation.
Here are two possible interpretations.
#### Broader Interpretation
This interpretation encompasses all employees who directly contribute to the daily execution of operational resilience practices within their specific roles and departments. This includes:
##### Frontline Personnel
Individuals responsible for core operational activities include production workers, customer service representatives, IT technicians, and logistics staff.
Their roles involve adhering to established procedures, mitigating risks, and reporting issues that could impact resilience.
##### Support Team
Individuals who provide essential services to frontline operations include maintenance workers, data centre operators, security personnel, and administrative assistants.
Their roles involve ensuring the smooth functioning of infrastructure and systems, contributing to incident response, and maintaining critical records.
##### Supervisors and Team Leaders
Individuals are responsible for leading and directing frontline and support personnel. Their roles involve ensuring adherence to procedures, coaching and training staff, and escalating issues to management.
#### Narrower Interpretation
This interpretation focuses on a dedicated team within the operational resilience organization itself. This team may be responsible for specific functions such as:
##### Business Continuity Management
Developing and maintaining plans and procedures for responding to and recovering from disruptions.
##### Risk Management
Identifying, assessing, and mitigating operational risks.
##### Incident response
Coordinating and managing the response to incidents that impact operations.
##### Training and Awareness
Providing training and awareness programs to employees on operational resilience practices.
#### Key Characteristics of an Operational Team
##### Awareness
They understand the organization's operational resilience program and its importance.
##### Proactive
They identify and report potential risks and vulnerabilities.
##### Prepared
They are trained and equipped to respond to disruptions effectively.
##### Collaborative
They work effectively with other teams and departments to achieve resilience goals.
##### Adaptable
They can adjust to changing circumstances and evolving threats.
#### Summing Up ...
The specific definition of "operational team" will ultimately depend on the structure and needs of your organisation.
However, regardless of the interpretation, it is crucial to recognise that every employee plays a role in operational resilience, and their collective efforts are essential for building a robust and effective program.
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