Crisis Communication Courses

Crisis Communication (CC) is often confused with crisis management (CM). For those who have attended the institute’s CM certification courses, you begin to notice that organisations need to increase their preparedness to manage a disaster and a crisis. Crisis includes physical threats and incidents that affect the organisation's reputation even though you still have access to your organisation. With the advent of social media and real-time updates, CC professionals and senior management need to be aware of Crisis Communication, and these courses are a basic necessity for any senior management team member’s responsibilities. Noting that not everyone has the same level of interest, experience, and job scope, CC Institute has designed various Crisis Communication courses to cater to their unique backgrounds.

Courses are available as entirely online and hybrid and are divided into three levels of competencies:

KNOW

MANAGE

At the end of each course, participants would be assessed through assessments or examinations to ascertain his/her level of competency. They can look forward to receiving either an

Internationally recognised Crisis Communication (CC) certification through any of our CC certification courses or
Singapore’s WSQ Statement of Attainment can be found through any of our Crisis Communication (CC) competency-level courses.

So, which level would be best for you? Perhaps the table below might help.

CERTIFICATION COURSES

Personnel tasked to update and upkeep their crisis communication plans and who would like to be internationally recognised can look forward to enrolling in any of our four certification courses.

BCM-200 CRISIS COMMUNICATION PLANNER

COMPETENCY LEVEL: KNOW

This 6-hour self-paced eLearning course on Crisis Communication (CC) Fundamentals is designed for individuals who want to develop a strong foundational understanding of CC principles and practices.

It offers a flexible learning experience, allowing you to study at your own pace. It covers essential topics such as crisis communication concepts and definitions, principles, frameworks, policies, crisis communication planning methodology, various crisis types and scenarios, and establishing a crisis communication team and structure.

Whether you're new to the field or seeking to broaden your knowledge, this course provides a comprehensive overview of CC, making it ideal for those aiming to build expertise in managing business continuity effectively.

Click on the CC-200 icon to read more.

Cost: SGD1,350 [Fully Online]

CC-300 CRISIS COMMUNICATION IMPLEMENTER

COMPETENCY LEVEL: DO

This intermediate-level Crisis Communication (CC) course comprises an 8-hour self-paced eLearning module and two 3-hour online workshops. The course begins with the CC-200 syllabus in Module 1. It is best suited for CC coordinators and newly appointed CC coordinators who want to know how to contribute to a CC team and decide on the best crisis communication strategy. There is no experience pre-requisite for attending the course.

Click on the CC-300 icon to read more.

Cost: SGD 2,400 [Fully Online]

CM-400 CRISIS COMMUNICATION MANAGER

COMPETENCY LEVEL: MANAGE

This advanced crisis communication (CC) course follows up on those who attended the BCM-300 Crisis Communication Implementer course. Participants will be taught how to manage a crisis communication flow of events and conduct advanced-level testing, such as integrated and simulation exercises.

Click on the CC-400 icon to read more.

Course Pre-Requisite:
MUST complete the CC-300 Crisis Communication Implementer

Cost: SGD 2,400 [Fully Online Learning]; SGD 2,700 [Onsite]

CC-5000 CRISIS COMMUNICATION EXPERT IMPLEMENTER

COMPETENCY LEVEL: MANAGE

The CC-5000 course offers participants hands-on practice in crisis communication, covering key concepts such as risk assessment, ISO 31000 Risk Management, business impact analysis, and selecting and implementing crisis communication strategies. Participants will work with actual templates to apply these concepts, with pre-reading materials provided before each session. The course includes facilitated online workshops led by senior industry professionals, where participants will learn to form a crisis communication team, manage communication flow, and set up command centre operations. The course also covers maintaining crisis communication awareness, reviewing CC programs, and conducting advanced testing and exercises.

Click on the CC-5000 icon to read more.

Cost: SGD 3,850* [100% Online]; SGD 4,150* [50% Online and 50% Onsite]

*HRDC Funding is available to all Malaysians. Register first, and we will issue you the nett fee.

COMPETENCY-BASED COURSES

Singaporeans and Singapore PR who would like to take advantage of SkillsFuture Singapore funding can look into BCM Institute’s easy-to-digest, bite-sized, 3- and 2-day competency-based crisis management courses.

WSQ-CC-350 IMPLEMENTING CRISIS COMMUNICATION PLAN

COMPETENCY LEVEL: DO

This two-day course is a unique Crisis Communication course designed for participants who have no crisis communication experience but are thrust to assist their Crisis Communication counterparts as part of their role as emergency and incident management, crisis management, and/or business continuity management team members.

There is no experience pre-requisite for attending the course.

SGD 1,280 (for non-Singaporean, Singapore PR)
SGD 380 for 40 years old and older Singaporeans
SGD 1,010 for 39 years old and younger Singaporeans

WSQ-CC-450 EXECUTING AND MANAGING CRISIS COMMUNICATION PLAN

COMPETENCY LEVEL: MANAGE

This 2-day course is a follow-up to the CC-350 Implementing Crisis Communication Plan course. Participants must have completed the CC-350 Implementing Crisis Communication Plan before attending the CC-450 Executing and Managing Crisis Communication Plan course.

Course Pre-Requisite:
MUST complete the WSQ-CC-350

Cost:

SGD 1,280 (for non-Singaporean, Singapore PR)
SGD 380 for 40 years and older Singaporeans (after SSG funding)
SGD 1,010 for 39 years old and younger Singaporeans (after SSG funding)

More Information About Crisis Communication Courses

To learn more about the course and schedule, click the buttons below for the CC-300 Crisis Communication Implementer [CC-3] and the CC-5000 Crisis Communication Expert Implementer [CC-5].