[OR] [P3-S5] Conduct Independant Quality & Assurance Review
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[OR] [P3-S5] [1-2] Prepare IQR: Reviewer Selection

Choosing a qualified and independent reviewer is a critical step in the IQR process. The reviewer should possess the necessary expertise and objectivity to provide a thorough and unbiased assessment of your organization's operational resilience program.

Key considerations when selecting a reviewer include their independence, expertise, objectivity, credibility, and availability. By conducting reference checks, interviewing potential reviewers, and evaluating their qualifications, you can ensure that the selected reviewer meets the required standards.

A well-qualified and independent reviewer will bring valuable insights and expertise to the IQR process, providing a credible and objective assessment of your organization's resilience posture. This will help you identify areas for improvement and enhance your organization's overall resilience.

This is the introductory blog [OR-P3-S5] to Stage 5 of the "SUSTAIN" phase of the OR Planning Methodology.  It is a pre-reading for participants attending the Operational Resilience Expert Implementer course.

Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

OR PM Sustaining Your Operational Resilience Program

[1-2] Selecting the Right Reviewer for IQR

ORPM Reviewer SelectionA key feature of managing operational resilience is the responsibility of the business service owner to produce an annual Self-Assessment report. 

The organisation must submit the Self-Assessment document to demonstrate its resilience and compliance with the regulations.

Purpose

Choosing a qualified and independent reviewer is essential for the success of the IQR.

The reviewer should have the expertise and objectivity to provide a thorough and unbiased assessment of your organization's operational resilience program.

Key Considerations

  • Independence: To ensure objectivity, the reviewer should be independent of your organization. This could be an external consultant, auditor, or expert from a different organization.

  • Expertise: The reviewer should have a deep understanding of operational resilience principles, best practices, and relevant industry standards and experience conducting similar reviews.

  • Objectivity: The reviewer should be free from any conflicts of interest that could compromise their objectivity.

  • Credibility: The reviewer should have a strong reputation and be recognized as an expert in their field.

  • Availability: Ensure that the reviewer is available to conduct the review within the desired timeframe.

Additional Tips

  • Reference Checks: Conduct reference checks to verify the reviewer's qualifications and experience.

  • Interview Potential Reviewers: Interview potential reviewers to assess their suitability and ensure they understand the scope and objectives of the IQR.

  • Consider Cost: Evaluate the cost of hiring an external reviewer and ensure it aligns with your budget.

  • Leverage Professional Networks: Utilize professional networks and industry associations to identify potential reviewers.

By carefully selecting a qualified and independent reviewer, you can ensure that the IQR process is conducted effectively and provides valuable insights for enhancing your organization's operational resilience.


Additional Explanatory Note 


  Definition Explanation Definition  
  Self-Assessment

is to capture and document the steps taken towards operational resilience.

is to provide a comprehensive and objective evaluation of the organisation's strategy and ability to respond to disruptions.

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  Self-Assessment Document is to demonstrate the organisation’s resilience journey and how they have achieved compliance with the regulations. New call-to-action  
  Important Business Service is a service provided by an organisation, or by another person on behalf of the organisation, to one or more clients which, if disrupted, could:
  • cause intolerable harm to any one or more of the organisation’s clients, or
  • pose a risk to the soundness, stability or resilience of the financial system or the orderly operation of the financial markets.
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  Critical Business Service is a business service that, if disrupted, is likely to significantly impact the FSI’s safety and soundness, its customers or other FSI that depend on the business service. OR Critical Business Services BCMPedia  
  Critical Operations is defined as a business output that, if interrupted during the operational period, will cause financial loss, damage, or interruption to the delivery of goods or services essential to the organization’s continued operation or success. OR Critical Operations  
         
"Sustain" Phase of the OR Roadmap
Introduce Culture Change Develop Communication Strategy Implement Training and Awareness Provide Self-assessment Conduct Independent Quality Review  
OR PM Sustain Introduce Cultural Change Management OR PM Develop Communication Strategy OR PM Implement Training and Awareness OR PM Sustain Provide Self-assessment New call-to-action  

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