[OR] [EL] Lesson 4 Identify Critical Business Services

Lesson 4 Identify Critical Business Services

This is your chance to dive deep into operational resilience planning in Lesson 4 of the OR-200 e-learning module.

This course is designed for senior management and professionals who want to understand how to prepare their organisation for any unforeseen event.

It is a good choice for senior management and professionals (and even beginners) who need a grounding in operational resilience concepts and would like a broad introduction to operational resilience (OR) as an organisational discipline.

Key objectives of this lesson:

• Determine business services: Understand the various services your organization provides.
• Distinguish non-business services: Identify activities that don't qualify as business services in the context of operational resilience.
• Define scope and objectives: Clarify the boundaries and goals of your operational resilience initiative.
• Engage stakeholders: Involve relevant parties in the identification process.
• Identify, prioritize, and document CBS: Determine, rank, and record your critical business services.
• Validate and review: Ensure the accuracy and completeness of your CBS identification.

By the end of this lesson, you'll clearly understand your organization's critical business services, which will form the foundation for your operational resilience planning and implementation. 

What will you learn?

The learning objectives for this lesson are:

• Define and apply the concept of Critical Business Services in the context of operational resilience.
•  Identify the challenges and complexities in quantifying and prioritising Critical Business Services within an organisation.
• Evaluate different approaches and strategies for identifying Critical Business Services, including phased implementation and subject matter expert involvement.
• Develop a clear and consistent framework for Critical Business Services identification that can be adapted to local needs and regulations.
• Effectively communicate and present Critical Business Services information to stakeholders, including boards of directors, to gain buy-in and support.

Flexible Learning at Your Pace

• Learn on your schedule: Pause and resume the module whenever it suits you.
• Take detailed notes: Use the built-in electronic notepad to capture key takeaways.
• Test your knowledge: A short quiz at the end will assess your understanding of the material.
  
  

Who Should Attend

Senior Management: CXOs, VPs, and other senior leaders are responsible for the organisation's overall health and well-being. They must understand operational resilience to make strategic decisions and ensure the organisation's preparedness.

Department Heads are the leaders of departments most likely to be involved in a crisis response, such as Public Relations, Operations, Human Resources, Legal, Security, and IT. They must understand their role in the operational resilience plan and how their department contributes to the response.

Business Continuity Professionals: Those involved in developing and implementing business continuity plans would benefit from a deeper understanding of how operational resilience integrates with their work.

Risk Managers: Professionals responsible for identifying and mitigating risks would benefit from learning how operational resilience helps address potential crisis scenarios.

Other Professionals with Crisis Response Roles: Depending on the organisation's structure, this could include safety officers, emergency response personnel, and public information officers.

 

Operational Resilience E-Learning Package

 

More Information About Operational Resilience Courses

To learn more about the course and schedule, click the buttons below for the OR-300 Operational Resilience Implementer and OR-5000 Operational Resilience Expert Implementer courses.

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