[OR] [P3-S3] Implement Operational Resilience Training and Awareness Program

Introduction to Implementing the Operational Resilience Training and Awareness Program

This comprehensive training and awareness program is designed to equip professionals across various departments with the knowledge and skills to build and sustain operational resilience within their organizations.

By understanding the principles, concepts, and practical applications of operational resilience, participants will be empowered to contribute to their organization's ability to withstand and recover from disruptions.

The program covers a wide range of topics, including:

• Foundational Concepts: Defining operational resilience, understanding its importance, and exploring regulatory requirements.
  
  
• Risk Management: Identifying and assessing risks, developing mitigation strategies, and conducting risk assessments.
  
  
• Business Continuity and Disaster Recovery: Creating and implementing plans to ensure the continuity of critical business functions during disruptions.
  
  
• Incident Management and Crisis Response: Developing effective protocols for responding to incidents and crises, including communication strategies and leadership roles.
  
  
• Technology and Resilience: Understanding the role of technology in enhancing operational resilience, including cybersecurity, data protection, and disaster recovery solutions.
  
  
• Human Factor and Culture: Fostering a culture of resilience within the organization, emphasizing employee training, awareness, and a resilient mindset.

Through theoretical knowledge and practical exercises, this program will equip participants with the tools and skills needed to contribute to their organization's operational resilience.

By understanding the principles and implementing best practices, professionals can help organizations navigate disruptions effectively and emerge stronger.

Course Objectives

• Understand the principles and concepts of operational resilience.
• Identify critical business services and their dependencies.
• Conduct risk assessments and develop mitigation strategies.
• Develop and implement business continuity and disaster recovery plans.
• Respond effectively to incidents and crises.
• Foster a culture of resilience within the organization.

Course Outline

Module 1: Introduction to Operational Resilience

• Definition and importance of operational resilience
• Regulatory requirements and industry best practices
• Key components of an operational resilience framework

Module 2: Identifying Critical Business Services

• Criteria for identifying critical business services
• Mapping critical business services and dependencies
• Prioritizing critical business services based on impact

Module 3: Risk Assessment and Mitigation

• Identifying potential threats and vulnerabilities
• Conducting risk assessments
• Developing and implementing risk mitigation strategies

Module 4: Business Continuity and Disaster Recovery Planning

• Developing business continuity plans
• Creating disaster recovery plans
• Testing and exercising BC and DR Plans

Module 5: Incident Management and Crisis Response

• Incident response planning
• Crisis communication strategies
• Crisis leadership and decision-making

Module 6: Technology and Operational Resilience

• Role of technology in enhancing operational resilience
• Cybersecurity and data protection
• Disaster recovery solutions and testing

Module 7: Human Factor and Culture of Resilience

• Building a culture of resilience
• Employee training and awareness
• Fostering a resilient mindset

Module 8: Continuous Improvement

• Monitoring and evaluation of operational resilience
• Lessons learned and continuous improvement
• Adapting to evolving threats and risks

Additional Considerations

• Tailored Training: Adapt the training program to address industry-related risks and challenges.
  
  
• Hands-on Exercises: Incorporate practical exercises and simulations to reinforce learning and develop skills.
  
  
• Case Studies: Analyze real-world examples of operational resilience successes and failures.
  
  
• Role-Playing: Conduct role-playing exercises to practice incident response and crisis management.
  
  
• Collaboration: Encourage collaboration among different departments to foster a shared understanding of operational resilience.

Specific Focus for Target Audience

• Risk Management: Emphasize risk assessment, identification, and mitigation techniques specific to operational resilience.
  
  
• Fraud Management: Focus on fraud prevention, detection, and response within operational resilience.
  
  
• Business Continuity: Delve deeper into developing and implementing comprehensive business continuity and disaster recovery plans.
  
  
• IT Disaster Recovery: Highlight IT-specific risks and mitigation strategies, including data backup and recovery, network redundancy, and disaster recovery testing.
  
  
• Crisis Management: Emphasize crisis communication, leadership, and decision-making during disruptions.
  
  
• Incident Management: Focus on incident response planning, coordination, and incident management tools.
  
  
• Emergency Management: Highlight emergency preparedness, response, and recovery planning, including coordination with external agencies and authorities.
  
  
• Security: Emphasize cybersecurity measures, threat detection, and incident response planning.
  
  
• Facility Management: Focus on facility security, maintenance, and disaster recovery planning for physical assets.
  
  
• Human Resources: Highlight employee training, awareness, and HR's role in supporting operational resilience during disruptions.
  
  
• Financial Management: Emphasize financial risk management, contingency funding, and financial reporting during disruptions.
  
  
• Health and Safety: Emphasize the role of health and safety in operational resilience, including emergency preparedness and response.
  
  
• IT: Focus on IT security, disaster recovery planning, and the use of technology to enhance resilience.
  
  
• Communication: Highlight the importance of effective communication during disruptions and crisis situations.
  
  
• Data: Emphasize data protection, privacy, and business continuity planning for data-intensive operations.
  
  
• Cybersecurity: Focus on threat detection, incident response, and cybersecurity best practices.

By providing tailored training and awareness programs, organizations can equip their professionals with the knowledge and skills to build a resilient and resilient organization.

Additional Explanatory Note 

	Definition	Explanation	Definition
	Training	is a planned and organized activity to impart operational resilience skills, techniques, and methodologies to all staff members to assist them in establishing and maintaining their respective OR programs.
	Awareness	aim to focus attention and create an understanding of fundamental operational resilience concerns. It is knowing or having knowledge of something through alertness or observing or interpolating what with the primary senses.
	Training and Awareness	focus on how an organization plans, identifies needs, conducts and improves training and awareness to ensure the organization’s operational resilience requirements and goals are known and used.
	Training Vs Awareness	View the write-up on "Training Versus Awareness: What is the difference?"
	Education	is the act or process of imparting or acquiring general knowledge on operational resilience, developing the powers of reasoning and judgment, and generally preparing oneself or others intellectually as a professional in this field.

"Sustain" Phase of the OR Planning Methodology

Introduce Culture Change	Develop Communication Strategy	Implement Training and Awareness	Provide Self-assessment	Conduct Independent Quality Review

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.

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