[OR] [P3] [S4] [SA] [2-2] Perform Assessment: Conduct Interviews & Surveys

[2-2] Conducting Interviews and Surveys

Interviews and surveys are valuable tools for gathering qualitative data in the self-assessment process.

These methods can provide insights into the experiences, perceptions, and challenges faced by various stakeholders within your organisation.

Interviews

• When conducting interviews, carefully select interviewees who have a deep understanding of your organisation's OR practices.

• Prepare a list of questions focusing on key areas of interest, such as the effectiveness of OR initiatives, challenges faced, and suggestions for improvement.

• Ensure a conducive environment for open and honest discussions.

  Surveys
  
  

• Design a clear, concise questionnaire that captures relevant information for the survey.

• Distribute the survey to a representative sample of stakeholders, considering factors such as department, role, and level of involvement in OR activities.

• Analyse the survey responses to identify common themes and areas of concern.

Purpose

Interviews and surveys provide valuable insights and perspectives that can complement the data gathered from document reviews.

These methods can help you understand the experiences, opinions, and challenges faced by various stakeholders within your organisation.

Key Considerations

• Interviewees: Identify key stakeholders who have a deep understanding of your organisation's OR practices, including:
  • Senior management
  • Department heads
  • Risk management professionals
  • Business continuity coordinators
  • IT staff
  • Employees involved in critical business services
    
    
• Survey Design: Develop a survey to capture relevant information on stakeholders' experiences, perceptions, and suggestions for improvement.
  
  
• Interview Questions: Prepare a list of questions to guide your interviews. Consider topics such as:
  • Effectiveness of OR initiatives
  • Perceived strengths and weaknesses of the OR program
  • Challenges faced in implementing OR practices
  • Suggestions for improvement
    
    
• Data Analysis: Analyse the responses from interviews and surveys to identify common themes, areas of agreement, and areas for improvement.

Additional Tips

• Anonymity: Assure participants that their responses will be treated confidentially.
  
  
• Clarity and Conciseness: Keep questions clear, concise, and avoid leading questions.
  
  
• Flexibility: Be prepared to adapt your questions based on the responses you receive.
  
  
• Follow-up: If necessary, conduct follow-up interviews to clarify or explore specific points in more detail.

Conducting interviews and surveys can yield valuable qualitative data that complements the quantitative information obtained from document reviews.

This will provide a more comprehensive understanding of your organization's OR performance and identify areas for improvement.

Additional Explanatory Note 

	Definition	Explanation	Definition
	Self-Assessment	is to capture and document the steps taken towards operational resilience. is to provide a comprehensive and objective evaluation of the organisation's strategy and ability to respond to disruptions.
	Self-Assessment Document	is to demonstrate the organisation’s resilience journey and how they have achieved compliance with the regulations.
	Important Business Service	is a service provided by an organisation, or by another person on behalf of the organisation, to one or more clients which, if disrupted, could: cause intolerable harm to any one or more of the organisation’s clients, or pose a risk to the soundness, stability or resilience of the financial system or the orderly operation of the financial markets.
	Critical Business Service	is a business service that, if disrupted, is likely to significantly impact the FSI’s safety and soundness, its customers or other FSI that depend on the business service.
	Critical Operations	is defined as a business output that, if interrupted during the operational period, will cause financial loss, damage, or interruption to the delivery of goods or services essential to the organization’s continued operation or success.

"Sustain" Phase of the OR Roadmap

Introduce Culture Change	Develop Communication Strategy	Implement Training and Awareness	Provide Self-assessment	Conduct Independent Quality Review

More Information About Operational Resilience OR-5000 [BL-OR-5] or OR-300 [BL-OR-3] Course

To learn more about the course and schedule, click the buttons below for the OR-3 Blended Learning OR-300 Operational Resilience Implementer course and the OR-5 Blended Learning OR-5000 Operational Resilience Expert Implementer course.

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