Operational Resilience Series
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[OR] Senior Management Roles and Responsibilities in Operational Resilience

Senior management plays a crucial role in ensuring the success of an organisation's operational resilience program.

Their responsibilities encompass various aspects, from strategic direction to oversight and resource allocation. 

The breakdown of their key roles and responsibilities includes [1] Strategic Direction and Leadership, [2] Oversight and Governance, [3] Resource Allocation and Support, and [4] Additional Responsibilities.

Moh Heng Goh
Operational Resilience Certified Planner-Specialist-Expert

Roles and Responsibilities in Operational Resilience

Senior Management

OR_Roles and Responsibilities_Senior ManagementSenior management plays a crucial role in ensuring the success of an organization's operational resilience program. Their responsibilities encompass various aspects, from strategic direction to oversight and resource allocation.

Here is a breakdown of their key roles and responsibilities.

Strategic Direction and Leadership

  • Set the vision and tone for operational resilience
    • Define the organization's risk appetite and tolerance for disruption, establishing clear goals and objectives for the program.
  • Champion and promote the importance of operational resilience
    • Cultivate a culture of risk awareness and proactive mitigation throughout the organization.
  • Integrate operational resilience with overall business strategy
    • Ensure the program aligns with business goals and objectives, contributing to long-term sustainability.

Oversight and Governance

  • Establish and approve the operational resilience framework
    • Define the program's structure, policies, procedures, and reporting mechanisms.
  • Appoint and oversee a dedicated operational resilience team
    • Provide resources and support for the team to execute the program effectively.
  • Monitor and review the program's performance.
    • Regularly assess its effectiveness, identifying areas for improvement and ensuring alignment with evolving risks.

Resource Allocation and Support

  • Allocate sufficient financial and human resources
    • Provide the necessary budget and personnel to implement the program effectively.
  • Prioritize investments based on risk and impact.
    • Ensure resources are directed towards addressing critical vulnerabilities and mitigating high-impact risks.
  • Empower the operational resilience team.
    • Provide decision-making authority and access to relevant information to facilitate program execution.

Communication and Engagement

  • Communicate the program's goals and benefits to all stakeholders
    • Foster understanding and buy-in across the organization.
  • Engage with key stakeholders regularly.
    • Solicit input, address concerns, and ensure alignment with broader organizational objectives.
  • Communicate publicly on operational resilience efforts
    • Build trust with investors, customers, and other external stakeholders.

Additional Responsibilities

  • Promote a culture of continuous learning and improvement
    • Encourage employees to report incidents, participate in training, and contribute to program improvement.
  • Stay informed about emerging trends and threats
    • Adapt the program to address evolving risks and regulatory requirements.
  • Demonstrate accountability for operational resilience
    • Be responsible for the program's effectiveness and contribution to the organization's overall success.

By fulfilling these roles and responsibilities, senior management plays a critical role in building and maintaining a robust operational resilience program, safeguarding the organization from disruptions and ensuring its long-term sustainability.

 

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