Online eBook: Table of Content: A Manager's Guide to Implement Your Crisis Management Plan

Why Read This Book?

This book will help you to prepare and implement Crisis Management (CM) initiatives for your organization. It will cover all the key components of CM planning and every task that has to be undertaken to complete a CM plan will be explained in detail. You will learn to:

• Realize the importance of crisis management in the current economy.
• Understand how to comprehend and manage social issues arising from a crisis situation.
• Set up an efficient CM Planning Team.
• Assess the impact of a crisis on key stakeholders.
• Identify and quantify risks or crisis scenarios.
• Assess risks associated with interested parties such as suppliers, vendors and customers.
• Avoid the consequences of crisis situations.
• Execute steps and options for CM strategy.
• Select CM strategy.
• Develop a CM plan based on best practice tools and techniques.
• Understand when to invoke a CM plan.
• Describe who should be part of the CM team.
• Describe what immediate actions should take place in the event of an incident.
• Create personal and business action plans to prevent or alleviate potential problems.
• Build effective triage teams.
• Identify techniques for damage control.
• Describe the relationship between incident management IIM) and crisis management.
• Use effective techniques for prioritizing an extensive list of ongoing problems.
• Ensure effective communication with internal and external stakeholders in times of crisis.
• Establish a Crisis Communication Plan.
• Apply scenario planning to prepare for unexpected events.
• Test and rehearse the CM and Crisis Communication plans.
• Incorporate collaboration as a means of keeping the business alive.
• Transform a crisis into an opportunity to enhance corporate reputation.
• Manage a comprehensive and effective CM system.

Table of Content

C2	C3-C13; C22-C24; C31-C33	C28-C30
Starting from Zero	Crisis Management Planning Methodology	Crisis Scenario
C14	C15-C21; C40-C41	C34-C39
Challenges in CM Planning	Command Centre Management and Operations	Playbook for Response to Crisis Scenario
C25	C26	C27
Crisis Leadership	Success CM Stories	Not So Successful CM Stories
Book Series		BCMPedia
		Crisis Management

Do You Want to Continue CM Training During A COVID-19 Pandemic Outbreak?

Competency-based Course	Certification Course

Reference Guide

Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Note: This version is the 2nd Edition being updated in 2021. The numeric in the square bracket {C##] is the cross-referencing of the actual chapters in 2016 Edition.

Find out more about Blended Learning CM-300 [BL-CM-3] & CM-5000 [BL-CM-5]

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