Crisis Management Series

What Is A Crisis of Malevolence in the Context of Crisis Management?

Organisations face a crisis of malevolence when some notorious employees take the help of criminal activities and extreme steps to fulfil their demands.
Moh Heng Goh
Crisis Management Certified Planner-Specialist-Expert

An organisation faces a crisis of malevolence when opponents or miscreant individuals use illegal means or other extreme tactics to express hostility or anger toward or seek gain from a company, country, or economic system, perhaps to destabilise or destroy it. 

IC_CM_MalevolenceTypes of Malevolence

Malevolence can come in 2 different forms:

  • Internal influences
  • External influences

Internal Malevolence includes threats like employee violence, sexual harassment, and discrimination (Due to race, sex, religion, etc.) towards other staff. So long as the threat originates within the organisation (typically posed by staff members), it is considered internal.

External Malevolence includes threats like Product sabotage, Equipment Sabotage, Extortion, Kidnapping, Corporate Terrorism, and Cyber terrorism. So long as the threat originates from outside the organization, it is considered external. 

Real-life Examples of Crisis of Malevolence

1. Product Tampering

2. Kidnapping company's officer

3. Types of Crisis ScenariosFalse rumours all lead to the crisis of malevolence 

4. Extortion

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