An organisation faces a crisis of malevolence when opponents or miscreant individuals use illegal means or other extreme tactics to express hostility or anger toward or seek gain from a company, country, or economic system, perhaps to destabilise or destroy it.
Types of Malevolence
Malevolence can come in 2 different forms:
- Internal influences
- External influences
Internal Malevolence includes threats like employee violence, sexual harassment, and discrimination (Due to race, sex, religion etc.) towards other staff. So long as the threat originates within the organisation (typically posed by staff members), it is considered internal.
External Malevolence includes threats like Product sabotage, Equipment Sabotage, Extortion, Kidnapping, Corporate Terrorism, and Cyber terrorism. So long as the threat originates from outside the organization, it is considered external.
Real-life Examples of Crisis of Malevolence
1. Product Tampering
2. Kidnapping company's officer
3. False rumours all lead to the crisis of malevolence
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If you want to find out more about how the crisis is related to crisis management and crisis communication, do read more: