Crisis Management Training-led Implementation Series
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[TL] Training-led CM Implementation: Overview

This training-led crisis management (TL-CM) series is an overview of a 5 part reading for a designated Crisis Management Program Lead [or CM project leader and its CM Program team members] keen to embark on or update an existing CM implementation.

Organisations have two options for implementing their CM program: engaging an external consultant or implementing it as an in-house project. 

If budget permits, engaging an external consultant will be the quickest way to set up this CM program. The challenge is then to maintain the program after the consultant has left.

This second option is to build competency for all CM Team Members, especially the management team and supporting units, via a bite-size 5-step approach.  The time is programmed, and the deliverables can be managed.

Before starting this CM project, the appointed CM project management team will be trained to kick off the CM project with the necessary preparation, which does not need the business unit's involvement. 

If you already have a CM programme, this stage will fill the gap based on the ISO22361 system standard. The program also caters to compliance with other CM regulatory requirements.

Moh Heng Goh
Crisis Management Certified Planner-Specialist-Expert

Overview of "Training-led Crisis Management Implementation" with an Option to Implement or Update Your CM Program

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New call-to-actionIf you read this article, you are probably preparing to implement your CM project or initiate a CM program update for your organisation.

You face challenges completing the implementation or update within a reasonable budget.  What is being introduced to you in this article is to allow:

  • New call-to-actionThe CM Program Lead or the designated CM Project Manager must have a formal structure for the implementation project. Click the icon for the " CM Program Lead " definition.
  • The appointed department or CM Program Team Members must be trained and CM-competent. Click the icon for the "CM Program Team Members" definition.
  • New call-to-actionCM Program Team Members must accurately complete and submit or update their unit-level inputs to the CM Program Lead for compilation.

Suppose you are the appointed CM Program Lead. In that case, one common concern is that you need to better assess the accuracy of submitting the respective inputs from the Crisis Management Planning Team. You need professional help to get a second opinion on the submissions. Hence, the deployment of highly qualified CM facilitators for this CM-300 course. 

Remember, this is a training course, not a consultancy project. BCM Institute provides all non-training activities, such as content reviews and consultations, as value-adding services, and the organisation is not charged for them.

This first part explains how this CM implementer course can be used to implement or update the CM project and programme.

Training-led CM Implementation.  This series is part of the reading for appointed CM project manager or CM Prorgam Lead and participants (or CM Prorgam Team Members) embarking on a CM implementation or updating of the existing CM program using a combination of training facilitated by an experienced CM professional team to develop, implement and finalise its CM program for an organisation. 

New call-to-actionEach CM planning phase will consist of 3-hour online/onsite workshops.  There will be two such sessions.  Click the icon for the "CM Planning Methodology" definition.

Advanced Caution to CM Program Lead: The organisation needs to be prepared for the pre-workshop readings and preparation before attending the three-hour course. Hence, management support to ensure that the participants deliver their submissions via assignments is essential for the success of this training-led CM implementation.

Participants must complete the template or update their previous submission before attending the next workshop.

Click the respective icons in the "Training-led CM Implementation" table below to learn more about the implementation process.

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Module 2 will meet the requirements for the CM planning methodology's Phase:

  • Phase 2: Crisis Scenario Risk Assessment (CRA)
  • Phase 4: Crisis Management Strategy (CMS)
  • Phase 5: CM Plan Development (PD)

If you want more details about the course, such as the syllabus and the participant's expectations, read "Course Overview" and "Course Description".

CM Training Led Banner_Training-led CM Implementation Overview

Training-led CM Implementation Roadmap

CM-300 Crisis Management Implementer


Module 1

Module 2

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This is the course content for Module 1. Note that it is an 8 x one-hour e-learning session, which allows the learner to reach the "Know" competency. This is the course syllabus for Module 2, which aims to reach the "DO" competency.  The details of Module 2 are broken further, as shown below.


Module 2
Session 1 Session 2
Overview of CM Project/ Program Phase 4: Crisis Management Strategy (CMS)
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  • Introduce CM overview: Terminologies and concepts
  • Understand principles, framework and process
  • Compare CM planning process Vs CM planning methodology
  • Walkthrough ISO22361
  • Understand the types of strategies to adopt for the respective crisis scenario.
  • Decide on the strategy to adopt for the respective crisis scenarios identified.
Phase 2: Crisis Scenario Risk Assessment (CRA) Phase 5: CM Plan Development (PD)
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  • Understand the types of crisis scenarios

  • Identify and input crisis management scenarios related to the organisation

  • Develop the playbook for the crisis scenario selected


Additional CM Support Work

Information is required to kick-start a working framework for the engagement when incorporating competency-based training as part of the overall CM project. 

This includes one review of the CRA, CMS and PD submissions by the participants from each CM Team.

The CM Program Lead can compile the CRA, CMS, and PD submissions as a report and provide one review before the end of the last training session.

This additional support work, if needed, will be taken up separately with BCM Institute's program team.

CM Project Initiation Support Work (Optional)

This is the two-day or four-three-hour online session to set up the CM project. It is an inventory check of the existing BCM and related documentation.

New call-to-actionIf your organisation is implementing crisis management for the first time, you may want to have two to three key members attend the CM-420 course.  Alternatively, you may wish to attend the CM-5000 course.

We recommend that the appointed CM project team attend either course.

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Phase 1A Phase 1B
CM Project Management
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New call-to-actionCompetency-based CM Training

The CM-420 Initate CM Project course is based on the Singapore Workforce Skills Qualifications (WSQ) framework. SkillsFuture Singapore (SSG) develops and approves the courses.  Note that there is funding from the Malaysian government.


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