Action Steps for Threats Against People
The Incident Management Team should consider implementing the following measures when there is a threat against its staff members and customers.
Report the threats to the appropriate law enforcement agencies and seek their advice and assistance
- Remind all staff to be extra vigilant and report all suspicious or unusual incidents
- Issue personal security guidelines to staff under threat
- Prepare confidential personal files for staff considered to be at risk
- Confirm that contact lists for emergency services are available and up-to-date
- Ensure that fire extinguishers are tested and available within buildings
- Confirm that instructions for dealing with fires and bomb threats, including building evacuation procedures, are current, are understood, and have been tested
- Prepare and issue a press release if ABC COMPANY LIMITED STAFF is attacked
- Use additional guards on ABC COMPANY LIMITED premises and residences of those under threat and increase external patrols
- Ensure that guards have an immediate point of contact day and night so that they can report incidents and obtain help immediately
- Ensure that at night all external doors/windows to premises and residences are locked and that guards have access lists
- Check where grills or shutters are fitted, keep them closed and locked
- Consider improving the security of residences by providing intruder and attack alarms
- Check vehicles entering ABC COMPANY LIMITED and residences for under vehicle booby-traps and other explosive devices
- Check all vehicles for booby traps and explosive devices when they have been left unattended
Check all mail for explosive devices
- Check handbags, briefcases and packages carried by all visitors into organisation premises for weapons and explosive devices
- Consider ballistic vests for staff who have received specific threats
- Obtain policy protection or provide bodyguards.
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Reference Guide
Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.
Extracted from Appendix 6D: Threats against People
Note: This version is the draft 2nd Edition being updated in 2021. The numeric in the square bracket {C##] and [AX-#] is the cross-referencing of the actual chapter and appendices in the 2016 Edition.
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