Playbook: Threats Against People

Action Steps for Threats Against People

The Incident Management Team should consider implementing the following measures when there is a threat against its staff members and customers.

• Report the threats to the appropriate law enforcement agencies and seek their advice and assistance
• Remind all staff to be extra vigilant and report all suspicious or unusual incidents
• Issue personal security guidelines to staff under threat
• Prepare confidential personal files for staff considered to be at risk
• Confirm that contact lists for emergency services are available and up-to-date
• Ensure that fire extinguishers are tested and available within buildings
• Confirm that instructions for dealing with fires and bomb threats, including building evacuation procedures, are current, are understood, and have been tested
• Prepare and issue a press release if ABC COMPANY LIMITED STAFF is attacked
• Use additional guards on ABC COMPANY LIMITED premises and residences of those under threat and increase external patrols
• Ensure that guards have an immediate point of contact day and night so that they can report incidents and obtain help immediately
• Ensure that at night all external doors/windows to premises and residences are locked and that guards have access lists
• Check where grills or shutters are fitted, keep them closed and locked
• Consider improving the security of residences by providing intruder and attack alarms
• Check vehicles entering ABC COMPANY LIMITED and residences for under vehicle booby-traps and other explosive devices
• Check all vehicles for booby traps and explosive devices when they have been left unattended
• Check all mail for explosive devices
• Check handbags, briefcases and packages carried by all visitors into organisation premises for weapons and explosive devices
• Consider ballistic vests for staff who have received specific threats
• Obtain policy protection or provide bodyguards.

Do You Want to Continue Your CM Professional Training with Certification Remotely?

Competency-based Course		Certification Course

Reference Guide

Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Appendix 6D: Threats against People

Note: This version is the draft 2nd Edition being updated in 2021. The numeric in the square bracket {C##] and [AX-#] is the cross-referencing of the actual chapter and appendices in the 2016 Edition.

Find out more about Blended Learning CM-300 [BL-CM-3] & CM-5000 [BL-CM-5]

	Please feel free to send us a note if you have any of these questions to sales.ap@bcm-institute.org