Crisis Management Series
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[CM] Roles and Responsibilities of Operations Manager

The role of an Operations Manager is multifaceted, encompassing a range of responsibilities critical to an organisation's smooth functioning.

At the heart of their duties lies the oversight of day-to-day operations, where Operations Managers ensure efficiency, productivity, and adherence to organisational processes. This involves strategic planning, resource allocation, and effective communication to optimize workflow and achieve operational goals.

Operations Managers play a crucial role in fostering collaboration among different departments, aligning their efforts with the broader organisational objectives, and implementing process improvements to enhance overall efficiency.  The role of the Operations Manager is even more crucial when a crisis occurs.

Moh Heng Goh
Crisis Management Certified Planner-Specialist-Expert

Roles and Responsibilities of Operations Manager

[CM] Roles: OperationsOperations Managers play a crucial role in fostering collaboration among business units, aligning their efforts with the broader organisational objectives, and implementing process improvements to enhance overall efficiency.

Beyond the immediate operational concerns, Operations Managers are instrumental in developing and implementing organisational policies and procedures.

They are often tasked with analysing data, identifying trends, and making data-driven decisions to improve processes and reduce costs.

Stakeholder management is another crucial aspect, as Operations Managers liaise with various internal and external partners, vendors, and team members to ensure seamless coordination and successful project execution.

The role demands strategic thinking, problem-solving, and effective leadership to drive operational excellence and contribute to the organisation's long-term success.

The operations manager (OM) oversees the logistical aspects of crisis management and ensures a swift and effective response. Their roles and responsibilities include:

Logistical Coordination
  • Coordinate all logistical aspects of the crisis response.
  • Ensure resources, equipment, and personnel are deployed efficiently.
Resource Allocation
  • Allocate resources based on the priorities established by the Team Leader.
  • Optimize the use of available assets during the crisis.
Risk Assessment
  • Evaluate logistical risks and challenges.
  • Develop business continuity (BC) and supply chain BC plans for potential logistical disruptions.
Supply Chain Management
  • Manage the supply chain to ensure the availability of necessary materials and resources.
  • Establish relationships with suppliers for rapid response.
Personnel Deployment
  • Deploy personnel to critical locations or tasks as needed.
  • Coordinate with HR to ensure adequate staffing for crisis response.
Infrastructure Maintenance
  • Ensure the maintenance and functionality of critical infrastructure.
  • Address any issues that may impact the operational efficiency of the crisis response.
Coordination with External Agencies
  • Collaborate with external agencies and organizations to facilitate smooth operations.
  • Establish communication channels for resource sharing.
Technology Integration
  • Integrate technology systems to enhance operational efficiency.
  • Coordinate with the IT specialist to address technological challenges.
Training and Preparedness
  • Conduct training exercises to prepare personnel for crisis scenarios.
  • Continuously assess and improve operational procedures.
Documentation and Reporting
  • Maintain records of logistical activities and resource usage.
  • Provide regular reports to the Team Leader on operational status.

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The Operations Manager ensures the crisis management team has the resources and infrastructure to respond effectively.


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Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.



More Information About Crisis Management Blended/ Hybrid Learning Courses

To learn more about the course and schedule, click the buttons below for the  CM-300 Crisis Management Implementer [CM-3] and the CM-5000 Crisis Management Expert Implementer [CM-5].

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