Crisis Management Series
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[CM] Roles and Responsibilities of Crisis Management Program Team Member

An effective crisis management program relies on a dedicated Crisis Management Program Team.  

This team, composed of individuals from various departments across the organisation, works collaboratively to develop, implement, and maintain a response plan for unforeseen events.  

These team members leverage their departmental expertise (e.g., IT, HR, public relations) to contribute valuable insights to the plan and actively participate in training exercises to refine the response protocols.

The size and composition of the Crisis Management Program Team will vary depending on the organization's structure and potential crisis scenarios. However, some typical roles include public relations, security, IT, legal, and human resources representatives.  

The Crisis Management Program Team fosters a comprehensive approach to crisis preparedness and coordinated response during critical situations by bringing together diverse expertise.  

This collaborative effort ensures the organization can handle potential crises and minimise their impact.

Moh Heng Goh
Crisis Management Certified Planner-Specialist-Expert

Roles and Responsibilities of Crisis Management Program Team Members


What and Who are Crisis Management Program Team Members?

Crisis Management Program Team Members are designated personnel from various organisational departments who collaborate to develop, implement, and maintain the crisis management program.

These individuals ensure the organisation's preparedness and effective response to potential crises.

Roles and Responsibilities 
  • Contribute expertise from their respective areas (e.g., IT, public relations, security, human resources) to the development of the crisis management plan.
  • Attend training on the crisis management plan and their specific roles and responsibilities within the crisis response structure.
  • Actively participate in testing and exercises to identify and address potential weaknesses in the plan.
  • Stay updated on relevant information and emerging threats within their area of expertise.
  • Fulfil their designated roles and responsibilities during a crisis event according to the plan.
  • Continuously work to improve their knowledge and skills related to crisis management.


The specific composition of the Crisis Management Program Team will vary depending on the size and structure of the organization and the nature of potential crises it faces. 

However, some familiar team members may include:
  • Crisis Management Program Lead
  • Public Relations/Communications Specialist
  • Operations/Logistics Manager
  • Security/Safety Manager
  • Human Resources (HR) Representative
  • Legal Counsel
  • IT/Technology Specialist
  • Subject Matter Experts (SMEs) relevant to specific crisis scenarios (e.g., finance expert for financial crisis)
Benefits of a Crisis Management Program Team
  • Combining diverse expertise from various departments to create a comprehensive crisis management plan.
  • Promotes collaboration and communication across departments to ensure a coordinated response.
  • Enables team members to develop their knowledge and skills related to crisis response.
  • Provides a dedicated group of individuals focused on crisis preparedness and response.

Summing Up ...

Crisis Management Program Team Members may also be called Crisis Management Team Members (CMT Members) or Crisis Response Team Members.


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Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.



More Information About Crisis Management Courses

To learn more about the course and schedule, click the buttons below for the  CM-300 Crisis Management Implementer [CM-3] and the CM-5000 Crisis Management Expert Implementer [CM-5].

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