Crisis Management Series

Playbook: Extortion or Blackmail

What happened if your organization or employees are being extorted or blackmail?
Moh Heng Goh
Crisis Management Certified Planner-Specialist-Expert

Action Steps

The Crisis Management Team within your organization should:

IC_CM_Extortion or Blackmail
  • Consider advising the appropriate law enforcement agencies and regulators.
  • Consider making a holding reply to gain
  • Obtain information on the person/ organization making the demand, if possible.
  • Assess the credibility of the demand and the feasibility of the perpetrators being able to carry out their threats within any time scale set.

While making the assessment:

  • Do not respond further to the initial approach
  • Improve security/protection of the assets being threatened
  • Prepare for further approaches
  • Consider the following options:
  • full demand or negotiated settlement but remember you may have to violate regulatory and organization policy and there is a "punishment" or consequence when this step is taken.
  • refuse to pay, leave the threatened assets/area, or allow the attack to take place and security reaction to take its course
Playbook for Response to Crisis ScenarioRemove
  • appear to negotiate while organizing an arrest operation with law enforcement agencies.

In extortion situations, tight security must be maintained in all aspects of planning and when deciding policy and intention.



Do You Want to Continue Your CM Professional Training with Certification Remotely?

Competency-based Course
Certification Course
New call-to-action New call-to-action [BL-3-Catalog] What Specialist Level Blended Learning Courses that are Available? [BL-5-Catalog] What Expert Level Blended Learning Courses that are Available?

Reference Guide

A Manager’s Guide to Implementing Your Crisis Management PlanGoh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Appendix 6C: Extortion or Blackmail

Note: This version is the draft 2nd Edition being updated in 2021. The numeric in the square bracket {C##] and [AX-#] is the cross-referencing of the actual chapter and appendices in the 2016 Edition.

Find out more about Blended Learning CM-300 [BL-CM-3] & CM-5000 [BL-CM-5]

New call-to-action New call-to-action New call-to-action
New call-to-action New call-to-action [BL-CM] [5] Register
New call-to-action Please feel free to send us a note if you have any of these questions to FAQ BL-CM-5 CM-5000

For Your Comments


More Posts

New Call-to-action