CM-5000 Crisis Management Expert Implementer Training Roadmap [Module] [Day] 3
Description of Module 3 Course
It discusses the bi-directional flow of information, to the CMT and from the CMT, during the pre-crisis phase, focusing on prevention planning, crisis preparation and crisis monitoring.
In this module, participants will be taught the crisis information flow and how mechanisms for detecting potential crises can be set up, and vital information is collected for assessment, processing and dissemination during the onset of a crisis.
Crisis notification and escalation processes are discussed in-depth in this lesson. This concludes the discussion on crisis information flows by touching on the events post-crisis and how information is used in the aftermath of a crisis.
The importance of crisis communications is discussed alongside key concepts and terminologies. The lesson will also address interested parties and strategies to meet audience information needs. Media handling during a crisis and key considerations for crisis communication will be handled.
Students will be introduced to crisis leadership and its importance to success or failure in managing a crisis. The course is conducted in two 3-hour sessions of 2 hours each with one hour of pre-reading.
- Module 3 Session 1 [M3-S1] [Duration: 3-hour online workshop and 1-hour pre-reading]
- Module 3 Session 2 [M3-S2] [Duration: 3-hour online workshop and 1-hour pre-reading]
Detailed Course Content
|[BL] Module 3 Session 1 - [HL] Morning Session|
|Establish Crisis Management Team||
|Manage Crisis Flow of Event (Pre-crisis)||
|Manage Crisis Flow of Event (During Crisis)||
|Manage Crisis Flow of Event (Post Crisis)||
|[BL] Module 3 Session 2 - [HL] Afternoon Session|
|Setup Command Centre Operations||
|Execute Crisis Communication||
|Manage Crisis Leadership||
|Maintain Training and Awareness||
- Able to project and program manage a CM programme
- Able to execute Crisis Communication
The following section applied to Singaporean and Singapore permanent residents eligible for SkillsFuture Singapore (SSG) funding.
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SkillsFuture Credit Claim [Initiative starting April 2020]
For claiming of SkillsFuture Credit (additional funding for Singaporeans), click the "SkillsFuture Credit Claimable" button to find out more from SkillsFuture Singapore (SSG).