CM-5000 Crisis Management Expert Implementer Training Roadmap [Module 3]
Description of Module [Day] 3 Course
Day or Module 3 discusses in detail the key roles and responsibilities of the Crisis Management Team (CMT) and the teams supporting the CMT. It discusses the bi-directional flow of information, to the CMT and from the CMT, during the pre-crisis phase, focusing on prevention planning, crisis preparation and crisis monitoring.
In this module, students will be taught the crisis information flow and discusses how mechanisms for detecting potential crises can be set up, and vital information collected for assessment, processing and dissemination during the onset of a crisis. Crisis notification and escalation processes are discussed in-depth in this lesson. This concludes the discussion on crisis information flows by touching on the events post-crisis and how information is used in the aftermath of a crisis.
On top of that, it provides key considerations for the selection and equipping of a crisis command centre. The functions, types, characteristics and design principles of a command centre are discussed.
The importance of crisis communications are discussed alongside key concepts and terminologies are discussed. The lesson will also address interested parties and the strategies used to meet audience information needs. Media handling during a crisis and key considerations for handling crisis communication will be addressed.
Students will be introduced to the concept of crisis leadership and its importance to the success or failure in managing a crisis. The course is conducted in two 1/2-day session of 2 hours each with one hour of pre-reading.
- Module 3A [Duration: 1/2 day]
- Module 3B [Duration: 1/2 day]
Detailed Course Content
|Module 3 Session 1|
|Establish Crisis Management Team||
|Manage Crisis Flow of Event (Pre-crisis)||
|Manage Crisis Flow of Event (During Crisis)||
|Manage Crisis Flow of Event (Post Crisis)||
|Module 3 Session 2|
|Setup Command Centre Operations||
|Execute Crisis Communication||
|Manage Crisis Leadership||
|Maintain Training and Awareness||
- Able to project and program manage a CM programme
- Able to execute Crisis Communication
The next section applied to Singaporean and Singapore permanent residents who are eligible for IMDA's CITREP funding.
Click "CITREP+" button find out more about the funding
SkillsFuture Credit Claim [New Initiative starting April 2020]
For claiming of SkillsFuture Credit (additional funding for Singaporeans), click "SkillsFuture Credit Claimable" button to find out more from SkillsFuture Singapore (SSG).
More Information About CM Blended Learning
To know more about our blended learning program and when the next course is scheduled, feel free to contact our friendly course consultant colleagues via firstname.lastname@example.org. They are the BL-CM-3 Blended Learning CM-300 Crisis Management Implementer and the BL-CM-5 Blended Learning CM-5000 Crisis Management Expert Implementer.
Please feel free to send us a note if you have any of these questions to email@example.com