Module [Day] 3 of CM-5000 Crisis Management Expert Implementer [BL-HL-CM-4-5]

This article detailed the course curriculum and objective of Module 3 of CM-5000 or CM-400 Blended Learning [BL] courses.  In Hybrid Learning [HL], this is Day 3 of the onsite CM-5000 or Day 1 of the CM-400 course. 


The course content of Module 3 is presented as Session 1 and Session 2.  In Hybrid Learning, both sessions are conducted within one day whereby, the course content for Session 1 is the morning session of the HL course.


Upon completing Modules 3 and 4, you must attempt the Qualifying Crisis Management Certified Expert (CMCE) Examination.

Steve Sobak
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CM-5000 Crisis Management Expert Implementer Training Roadmap [Module] [Day] 3

Learning Roadmap_CM

Description of Module 3 Course 

BL-CM-5 M3 Course Requirement CM-5000 Module [Day] 3 discusses in detail the key roles and responsibilities of the Crisis Management Team (CMT) and the teams supporting the CMT.

It discusses the bi-directional flow of information, to the CMT and from the CMT, during the pre-crisis phase, focusing on prevention planning, crisis preparation and crisis monitoring.


In this module, participants will be taught the crisis information flow and how mechanisms for detecting potential crises can be set up, and vital information is collected for assessment, processing and dissemination during the onset of a crisis.

Crisis notification and escalation processes are discussed in-depth in this lesson. This concludes the discussion on crisis information flows by touching on the events post-crisis and how information is used in the aftermath of a crisis. 

New call-to-actionOn top of that, it provides critical considerations for selecting and equipping a crisis command centre. A command centre's functions, types, characteristics and design principles are discussed.

The importance of crisis communications is discussed alongside key concepts and terminologies. The lesson will also address interested parties and strategies to meet audience information needs. Media handling during a crisis and key considerations for crisis communication will be handled. 

Students will be introduced to crisis leadership and its importance to success or failure in managing a crisis.  The course is conducted in two 3-hour sessions of 2 hours each with one hour of pre-reading.

  • Module 3 Session 1 [M3-S1] [Duration: 3-hour online workshop and 1-hour pre-reading]
  • Module 3 Session 2 [M3-S2] [Duration: 3-hour online workshop and 1-hour pre-reading]


Detailed Course Content

Topic Description
[BL] Module 3 Session 1 - [HL] Morning Session
Establish Crisis Management Team
  • Identify roles, responsibilities, structure and
    composition of CM Team
  • Understand crisis versus incident
Manage Crisis Flow of Event (Pre-crisis)
  • Understand the phases and activities of the pre-
    crisis stage
  • Develop crisis code, notification and escalation
Manage Crisis Flow of Event (During Crisis)
  • Understand the phases and activities the during
    crisis stage
  • Walkthrough the activities occurring during a crisis
  • Understand the critical timeline when managing a crisis
Manage Crisis Flow of Event (Post Crisis)
  • Understand the phases and activities of the post
    crisis stage
  • Identify the flow of events executed post-crisis
  • Relate content to ISO 22300 Societal Security -
    Guidelines for Incident Preparedness and
    Operational Continuity Management
[BL] Module 3 Session 2 - [HL] Afternoon Session
Setup Command Centre Operations
  • Understand Command Centre terminology, concept and operations
  • Appreciate strategic and tactical roles during a crisis.
  • Relate content to ISO 22320 Societal Security -
    Emergency Management - Requirements for
    Command and Control Management.
Execute Crisis Communication
  • Understand crisis communication concepts and
  • Identify stakeholders and methods to communicate with them
  • Apply the media management techniques
Manage Crisis Leadership
  • Identify the key characteristics of crisis leadership
  • Determine the key principles in leading a crisis
Maintain Training and Awareness
  • Identify competencies for CM professionals
  • Develop training needs and schedule


[BL-HL-CM-3-4-5] Phases Learning Roadmap  CM-300-CM-400-CM-5000 Crisis Management Course Phase

  • Able to project and program manage a CM programme
  • Able to execute Crisis Communication 



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The following section applied to Singaporean and Singapore permanent residents eligible for SkillsFuture Singapore (SSG) funding. 

Click the button to find out more about the funding.


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SkillsFuture Credit Claim [Initiative starting April 2020]

For claiming of SkillsFuture Credit (additional funding for Singaporeans), click the "SkillsFuture Credit Claimable" button to find out more from SkillsFuture Singapore (SSG).


Find out more about Blended Learning [BL] or Hybrid Learning [HL] for CM-5000 and CM-300

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