Module (Day) 3 of CM-5000 Crisis Management Expert Implementer [BL-CM-5]

This article detailed the course curriculum and objective of Module 3 of CM-5000 Blended Learning course.  The course content of Module 3 is elaborate by its sub-modules.


Upon completing Module 3 and 4, you are required to attempt the Qualifying Crisis Management Certified Expert (CMCE) Examination.

Steve Sobak
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CM-5000 Crisis Management Expert Implementer Training Roadmap [Module 3]

Learning Roadmap_CM

Description of Module [Day] 3 Course 

BL-CM-5 M3 Course Requirement CM-5000 Day or Module 3 discusses in detail the key roles and responsibilities of the Crisis Management Team (CMT) and the teams supporting the CMT. It discusses the bi-directional flow of information, to the CMT and from the CMT, during the pre-crisis phase, focusing on prevention planning, crisis preparation and crisis monitoring. 

In this module, students will be taught the crisis information flow and discusses how mechanisms for detecting potential crises can be set up, and vital information collected for assessment, processing and dissemination during the onset of a crisis. Crisis notification and escalation processes are discussed in-depth in this lesson. This concludes the discussion on crisis information flows by touching on the events post-crisis and how information is used in the aftermath of a crisis.

IC_BL-CM-5_Mod3On top of that, it provides key considerations for the selection and equipping of a crisis command centre. The functions, types, characteristics and design principles of a command centre are discussed.

The importance of crisis communications are discussed alongside key concepts and terminologies are discussed. The lesson will also address interested parties and the strategies used to meet audience information needs. Media handling during a crisis and key considerations for handling crisis communication will be addressed. 

Students will be introduced to the concept of crisis leadership and its importance to the success or failure in managing a crisis.  The course is conducted in two 1/2-day session of 2 hours each with one hour of pre-reading.

  • Module 3A [Duration: 1/2 day]
  • Module 3B [Duration: 1/2 day]


Detailed Course Content

Topic Description
Module 3 Session 1
Establish Crisis Management Team
  • Identify roles, responsibilities, structure and
    composition of CM Team
  • Understand crisis versus incident
Manage Crisis Flow of Event (Pre-crisis)
  • Understand the phases and activities of the pre-
    crisis stage
  • Develop crisis code, notification and escalation
Manage Crisis Flow of Event (During Crisis)
  • Understand the phases and activities of the during
    crisis stage
  • Walkthrough the activities occurring during a crisis
  • Understand critical timeline when managing a crisis
Manage Crisis Flow of Event (Post Crisis)
  • Understand the phases and activities of the post
    crisis stage
  • Identify the flow of event executed post crisis
  • Relate content to ISO 22300 Societal Security -
    Guidelines for Incident Preparedness and
    Operational Continuity Management
Module 3 Session 2
Setup Command Centre Operations
  • Understand Command Centre terminology, concept and operations
  • Appreciate strategic and tactical roles during crisis.
  • Relate content to ISO 22320 Societal Security -
    Emergency Management - Requirements for
    Command and Control Management.
Execute Crisis Communication
  • Understand crisis communication concept and
  • Identify stakeholders and methods to communicate with them
  • Apply the media management techniques
Manage Crisis Leadership
  • Identify the key characteristics of crisis leadership
  • Determine the key principles in leading a crisis
Maintain Training and Awareness
  • Identify competencies for CM professionals
  • Develop training needs and schedule

2Phase BL-CM-5 CM-5000


  • Able to project and program manage a CM programme
  • Able to execute Crisis Communication 




The next section applied to Singaporean and Singapore permanent residents who are eligible for IMDA's CITREP funding. 

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More Information About CM Blended Learning

To know more about our blended learning program and when the next course is scheduled, feel free to contact our friendly course consultant colleagues via  They are the BL-CM-3 Blended Learning CM-300 Crisis Management Implementer and the BL-CM-5 Blended Learning CM-5000 Crisis Management Expert Implementer.


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