Module (Day) 2 of CM-5000 Crisis Management Expert Implementer [BL-CM-5]

Below is the detailed course curriculum and objective of Module 2 of CM-5000 Blended Learning course.  It details the course content of Module 2 of the course would be conducted.


Blended Learning (BL), in Module 2, you are required to complete a validated project work for the final assessment. 


However, participant receiving CITREP+  funding from Singapore's IMDA will be attempting the Qualifying Crisis Management Certified Expert (CMCE) Examination.


Rose Lam

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CM-5000 Crisis Management Expert Implementer Training Roadmap [Module 2]

Learning Roadmap_CM

Description of Module [Day] 2 Course 

BL-CM-5 M2 Course Requirement CM-5000 Module 2 aims to provide the participants with the knowledge to identify and categorise different types of crises through crisis risk assessment (CRA) techniques.

This forms a foundation of the crisis management process. To enhance the learning experience, participants will have the opportunity to work through a crisis risk assessment template and present their work in class.

IC_BL-CM-5_Mod2Participant will be shown how a typical business impact analysis report looks like and how the content related to the crisis management strategy.  It is important to understand the process of accessing this document from the organisation BCM team.

Common crisis management strategies in response to the various crisis scenarios will be shared with students, and concepts will be reinforced using provided templates, discussions and presentations. 

Module 2 will also provide an overview of the contents of a crisis management plan, and how students can go about documenting the plan based on the crisis strategies developed earlier. Various components of the CM plan are discussed, along with emphasis on several key emergency procedures and SOPs. 


Detailed Course Content

Topic Description

Module 2 Session 1

Conduct Crisis  Risk Assessment

  • Identify the types of crises related to your organisation
  • Categorise the crisis into its category
  • Identify the treatment to the crisis scenarios

Understand Purpose of Business Impact Analysis

  • Learn how critical business functions, product and service are analysed and priortised
  • Understand the retrieval of the BIA report from the BCM team

Module 2 Session 2

Select Crisis Management Strategy

  • Understand types of crisis, business continuity and recovery strategy in response to the various crisis scenarios
  • Execute steps and options for crisis  communication strategy
  • Select appropriate crisis communication strategy

Module 2 Session 3

Implement CM Plan

  • Determine major CM plan component and its design
  • Develop CM plan and procedures
  • Identify emergency and crisis responses
  • Understand CM plan content and templates
  • Implement crisis communications strategy

Exercise and Test CM Plan

  • Categorize basic and advanced level tests
  • Implement notification test and tabletop exercises
  • Execute CM team level exercises
  • Develop test plan, scenario and evaluation criteria
  • Relate to ISO 22390 Societal Security - Guidelines for Exercises and Testing.


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Participants should be able to manage and deploy all the CM templates in their organization.  They are:

  • Crisis Risk Assessment
  • Business Impact Analysis (Preview to content)
  • Crisis Management Strategy
  • Crisis Management Plan




The next section applied to Singaporean and Singapore permanent residents who are eligible for IMDA's CITREP funding. 

Click "CITREP+" button find out more about the funding


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SkillsFuture Credit Claim [New Initiative starting April 2020]

For claiming of SkillsFuture Credit (additional funding for Singaporeans), click "SkillsFuture Credit Claimable" button to find out more from SkillsFuture Singapore (SSG).


Click on the buttons below to read more on the course content for other days. 

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Find out more about Blended Learning CM-5000 [BL-CM-5]



More Information About CM Blended Learning

To know more about our blended learning program and when the next course is scheduled, feel free to contact our friendly course consultant colleagues via  They are the BL-CM-3 Blended Learning CM-300 Crisis Management Implementer and the BL-CM-5 Blended Learning CM-5000 Crisis Management Expert Implementer.


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  FAQ BL-CM-3 CM-300

Please feel free to send us a note if you have any of these questions to

FAQ BL-CM-5 CM-5000  


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