CM-5000 Crisis Management Expert Implementer Training Roadmap [Module 2]
Description of Module [Day] 2 Course
Module 2 aims to provide the participants with the knowledge to identify and categorise different crises through crisis risk assessment (CRA) techniques.
This forms a foundation of the crisis management process. To enhance the learning experience, participants will have the opportunity to work through a crisis risk assessment (CRA) template and present their work in class.
The participant will be shown what a typical business impact analysis report looks like and how the content relates to the crisis management strategy. Understanding the process of accessing this document from the organisation's BCM team is essential.
Common crisis management strategies (CMS) in response to the various crisis scenarios will be shared with students, and concepts will be reinforced using provided templates, discussions and presentations.
Module 2 will also provide an overview of the contents of a crisis management plan (CM Plan) and how students can document the plan based on the crisis strategies developed earlier. Various components of the CM plan are discussed, emphasising several essential emergency procedures and SOPs.
Detailed Course Content
Topic | Description |
Module 2 Session 1A |
|
Conduct Crisis Risk Assessment (CRA) |
|
Understand the Purpose of Business Impact Analysis (BIA) [Note that this is not presented but briefly explained by the facilitator] |
|
Module 2 Session 1B |
|
Select Crisis Management Strategy (CMS) |
|
Module 2 Session 2 |
|
Implement Crisis Management (CM) Plan |
|
Deliverables
Participants should be able to manage and deploy all the CM templates in their organization. They are:
- Crisis Risk Assessment
- Business Impact Analysis (Preview to content)
- Crisis Management Strategy
- Crisis Management Plan
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