Crisis Management ISO 22361 Series
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[CM] [ISO] ISO 22361 Simplified

ISO 22361: 2022 - A Roadmap for Effective Crisis Management
Published in November 2022, ISO 22361:2022 offers a comprehensive guide for organisations seeking to establish a robust crisis management capability.

This international standard provides a framework that transcends specific industries, allowing businesses of all sizes to develop a structured approach to crisis preparedness and response.

The standard goes beyond simply outlining a crisis response plan. It emphasises the importance of context, core concepts, and crisis management principles.

This holistic approach ensures organisations can respond effectively to immediate threats, proactively identify potential crisis scenarios, and develop preventative measures.

ISO 22361:2022 highlights the importance of continuous improvement, encouraging organisations to learn from past experiences and refine their crisis management capabilities over time.

By following this standard's guidance, organisations can build resilience, minimise the negative impacts of crises, and ensure the safety and well-being of stakeholders during challenging times.

Moh Heng Goh
Crisis Management Certified Planner-Specialist-Expert

ISO 22361: 2022 - A Roadmap for Effective Crisis Management

ISO 22361 SimplifiedPublished in November 2022, ISO 22361:2022 offers a comprehensive guide for organizations seeking to establish a robust crisis management capability.

Source of the Table of Content for ISO22301:2022: https://www.iso.org/obp/ui/en/#iso:std:iso:22361:ed-1:v1:en

This international standard provides a framework that transcends specific industries, allowing businesses of all sizes to develop a structured approach to crisis preparedness and response.

The standard goes beyond simply outlining a crisis response plan. It emphasises the importance of context, core concepts, and crisis management principles.

This holistic approach ensures organisations can respond effectively to immediate threats, proactively identify potential crisis scenarios, and develop preventative measures.

ISO 22361:2022 highlights the importance of continuous improvement, encouraging organisations to learn from past experiences and refine their crisis management capabilities over time.

These are the elaboration of specific requirements of the ISO 22351 standard published in 2022.

 

Table of Content Explanatory
Contents
Foreword
Introduction
1  Scope
2  Normative references
3  Terms and definitions

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4    Crisis management — Context, Core Concepts and Principles  

4.1  The nature of crises    
4.2  Characteristics of a crisis
4.3  Potential origins of crises
4.4  Readiness to respond and recover    

Nature, Characteristics & Nature of Crisis
4.5  Principles for Crisis Management
    4.5.1   General
    4.5.2  Principle A: Governance
    4.5.3  Principle B: Strategy
    4.5.4  Principle C: Risk management
    4.5.5  Principle D: Decision-making
    4.5.6  Principle E: Communication
    4.5.7  Principle F: Ethics    
   4.5.8  Principle G: Learning
Key CM Principles
5    Building a Crisis Management Capability  

5.1   General
Principles and Practices for CM Capability
5.2  Crisis Management Framework
    5.2.1  General 
    5.2.2  Leadership
    5.2.3  Structure
    5.2.4  Culture
    5.2.5  Competence
Integrate CM Framework
5.3  Crisis Management Process
    5.3.1  Anticipation
    5.3.2  Assessment
    5.3.3  Prevention and mitigation    
    5.3.4  Preparedness
    5.3.5  Response
    5.3.6  Recovery
    5.3.7  Continual improvement
Build Effective CM Capability
6    Crisis Leadership  
6.1  Core leadership skills and attributes
    6.1.1    General
    6.1.2    Role and responsibility of the crisis leader(s)    
6.2  Well-being and sustainable crisis response
    6.2.1    Crisis Management Responders
   6.2.2    Wider interested-party impact
Build Leadership and Sustainable Response
7    Strategic Crisis Decision-Making  
7.1   General    
7.2  Why decision-making can be challenging
7.3  Dilemmas, decision delay, decision avoidance
7.4  Decision-making issues
7.5  Effective crisis decision-making
Strategic Crisis Decision-Making
8    Crisis Communication  
8.1   General
8.2  Pre-crisis preparation
8.3  Managing relationships and reputation
Crisis Communication
8.4  Key roles
    8.4.1    Communication team
    8.4.2    Spokespeople
    8.4.3    Media relations
Key CC Roles
8.5  Crisis Communication Strategy
8.6  Key principles and activities of crisis communication
8.7  Consistency of message    
8.8  Barriers to effective communication
8.9  Social media — Opportunities and threats
Master CC Strategies
9    Training, validation and learning from crises  
9.1   General
9.2  Developing competence
9.3  Training
9.4  Exercising
Competence, Training & Exercising
9.5    Validation    
9.6    Evaluating and learning
Training, Validation and Learning

Summing Up ...

By following the guidance of this ISO 22361:2022 standard, organisations can build resilience, minimise the negative impacts of crises, and ensure the safety and well-being of stakeholders during challenging times.

Resource

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Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

 

 

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