Stakeholders Affected by Crisis
Many parties are affected by crises. Interested Parties or Stakeholders, as shown in Figure below, provide a comprehensive list of individuals, interest groups, and institutions that affect or are affected by an organization’s crisis. It represents the diversity of perceptions that the organization must consider in formulating its CM policies.
For example, the agenda presented by customers or even an employee in a crisis will be different from those of the media. Failure to give due consideration to the latter may adversely affect the way the crisis may develop through unfavourable publicity, even though the media are external to the organization’s crisis itself.
List of Interested Parties or Stakeholders (ISO 22301, 2012)
In ISO 22301 standard for BCMS, the analysis of stakeholders is depicted as “Interested Parties.”
Interested Parties are any person, group or entity that have a real and direct interest and can make the decisions that will result in a recognizable difference in the outcome of an organization.
A Stakeholder (BCM Institute, 2008) is an audience who become involved in the activities of an organization because they have an interest or a stake, in the crisis management activities of that business. Usually, the relevant stakeholders (Singapore Workforce Skills Qualifications, 2014) may include:
- Company directors
- Functional managers
- Immediate supervisors
- System designers
- information technology (IT) employees
- Technical specialists
- Designated business continuity management team
Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.
Extracted from Chapter 8: Identify Interested Parties
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