Establishing and Managing the Command Centre

How does an organisation determine the locations, resources, and procedures for its physical and virtual Command Centres?
Moh Heng Goh

Establish Command CentreIC_CM_Establishing and Managing the Command Centre

This blog focus on how an organisation should determine its locations, resources, and procedures for physical and virtual Command Centres.

  • Determine point person for Command Centre sites that are to be activated.
  • Establish one or more centres, appropriate to your environment: primary, secondary, on-site, off-site or virtual.

Identify and acquire emergency supplies, food, and resources (hardware and software) for Command Centre. This includes every day and disaster-specific based upon the risk identified by the threat assessment.

  • Obtain supplies
  • Periodically inventory and replace expired items
  • Store at Command Centre inaccessible secured location

Partner with supply chain (internal and external)

Mission of Command Centre

The mission of the Command Centre is mainly centred on three critical tasks:

  • Communicate and Gather Information
  • Maintain Command and Control
  • Coordinate and Document

Communicate and Gather Information

The Command Centre must be able to:

  • Communicate and receive information effectively;
  • Inform all interested parties about an event;
  • Gather information to manage an incident; and
  • Notify CM Team, CCO Team, employees, governments, and the public.

Maintain Command and Control

The Command Centre must be able to:

  • Maintain command and control functions
  • Put multiple incident management plans into action;
  • Trigger and activate the CM plan as needed;
  • Provide structure required allocating resources and personnel; and
  • Ensure effective direction of the response operations.

Coordinate and Document

The Command Centre must be able to:

  • Create a mechanism to coordinate all of the steps taken to respond to an event;
  • Create a record of those actions to protect employees, infrastructure and shareholder value; and
  • Document all information received and the steps taken based on good practices.

COVID-19 Outbreak

In view of the COVID-19 outbreak, there is a risk that the CM team may be infected if they gather for CM team meeting, the deployment of virtual crisis management becomes the standard operating operand.  Hence, there is an need to focus on the virtual setup and its new protocols of communication.


A Manager’s Guide to Implementing Your Crisis Management Plan


Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan . Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Manage Command Centre 



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