Establishing and Managing the Command Centre

How does an organisation determine the locations, resources, and procedures for its physical and virtual Command Centres?
Moh Heng Goh

Establish Command Centre

This blog focuses on how an organisation should determine its locations, resources, and procedures for physical and virtual Command Centres.

  • IC_CM_Establishing and Managing the Command Centre

    Determine point person for Command Centre sites that are to be activated; and
  • Establish one or more centres, appropriate to your environment: primary, secondary, on-site, off-site or virtual.

Identify and acquire emergency supplies, food, and resources (hardware and software) for Command Centre. This includes everyday and disaster-specific based upon the risk identified by the threat assessment.

  • Obtain supplies;
  • Review inventory periodically and replace expired items; and
  • Store at Command Centre inaccessible secured location.

Partner with supply chain (internal and external)

Mission of Command Centre

The mission of the Command Centre is mainly centred on three critical tasks:

  1. Communicate and Gather Information;
  2. Maintain Command and Control; and
  3. Coordinate and Document.

CCentre: Communicate and Gather Information1. Communicate and Gather Information

The Command Centre must be able to:

  • Communicate and receive information effectively;
  • Inform all interested parties about an event;
  • Gather information to manage an incident; and
  • Notify CM Team, CCO Team, employees, governments, and the public.

New call-to-action2. Maintain Command and Control

The Command Centre must be able to:

  • Maintain command and control functions;
  • Put multiple incident management plans into action;
  • Trigger and activate the CM plan as needed;
  • Provide structure required for allocating resources and personnel; and
  • Ensure effective direction of the response operations.

New call-to-action3. Coordinate and Document

The Command Centre must be able to:

  • Create a mechanism to coordinate all of the steps taken to respond to an event;
  • Create a record of those actions to protect employees, infrastructure and shareholder value; and
  • Document all information received and the steps taken based on good practices.

COVID-19 Outbreak and New Normal

In view of the COVID-19 outbreak, there is a risk that the CM team may be infected if they gather for CM team meetings, so the deployment of virtual crisis management becomes the standard operating operand.

Most organisations are moving to the "New Normal" and it is noted that this virtual CM management approach is still acceptable.

Hence, there is a need to focus on the virtual setup and its new protocols of communication.

Establish and Operate Command Centre

Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Chapter 15: Manage Command Centre 

A Manager’s Guide to Implementing Your Crisis Management Plan

Find out more about Blended Learning CM-300 [BL-CM-3] & CM-5000 [BL-CM-5]

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