Crisis Management Series
BGBann_Command Cetre_Crisis Management

Establish and Operate Command Centre

The content of this set of blogs is extracted from the Crisis Management book. It is intended to help you to prepare and implement Crisis Management (CM) initiatives for your organization. It will cover all the critical components of the command centre, its operations and requirement. 

A  command centre is indispensable in helping organisations manage incidents, improve reaction time and accuracy of decision-making, and activate the resources when a need arises. The main objective is to reduce reaction time and improve decision-making accuracy.

Moh Heng Goh
Crisis Management Certified Planner-Specialist-Expert

Bann_Command_Crisis Management_

Incidents likely to last more than a few hours are best managed by Command Centres, separate from areas where routine business is conducted. Command Centres can either be dedicated rooms set aside and equipped for immediate use or offices earmarked for emergencies with essential equipment identified in advance.

 C15 C16 C17 
 Establish and Manage Command Centre Communicate and Gather Information Maintain Command and Control 
CCentre: Establishing and Managing the Command Centre CCentre: Communicate and Gather Information New call-to-action
C18 C19


Coordinate and Document Execute Information Management Make and Execute Crisis Decision
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C21 C40 [A7] C41 [A8]
Manage Crisis Communication Appendix 7: Setup Command Centre Appendix 8: Equip Resources for Command Centre
New call-to-action CCentre: When and How to Setup the Command Centre? CCentre: Resources for Command Centre




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Reference Guide

A Manager’s Guide to Implementing Your Crisis Management PlanGoh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Note: This version was the draft 2nd Edition being updated in 2023. The numeric in the square bracket {C##] and [AX-#] is the cross-referencing of the actual chapter and appendices in the 2016 Edition.


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