Crisis Types by Attribution of Crisis Responsibility
Crisis refers to sudden unplanned events which cause major disturbances in the organization and trigger a feeling of fear and threat amongst the employees. Besides viewing the crisis types as a series of threats and crises type, this is another view of crisis types by the attribution of crisis responsibility.
The category of crisis types by the attribution of crisis responsibility include:
- Victim Crises
- Accident Crises
- Preventable Crises
Victim Crises: Minimal Crisis Responsibility
- Natural disasters: acts of nature such as tornadoes or earthquakes.
- Rumours: false and damaging information being circulated about your organization.
- Workplace violence: attack by the former or current employees on current employees on-site.
- Product Tampering/Malevolence: external agent causes damage to the organization.
Accident Crises: Low Crisis Responsibility
- Challenges: Stakeholders claim that the organization is operating in an inappropriate manner.
- Technical error accidents: equipment or technology failure that cause an industrial accident.
- Technical error product harm: equipment or technology failure that causes a product to be defective or potentially harmful.
Preventable Crises: Strong Crisis Responsibility
- Human-error accidents: industrial accidents caused by human error.
- Human-error product harm: product is defective or potentially harmful because of human error.
Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.
Extracted from Appendix 2: Crisis Types
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