Crisis Types by Attribution of Crisis Responsibility

Crisis Types by Attribution of Crisis Responsibility

Crisis refers to sudden, unplanned events that cause major organisational disturbances and trigger employee fear and threats. Besides viewing the crisis types as a series of threats and crises types, this is another view of crisis types that attributes crisis responsibility.

The category of crisis types by the attribution of crisis responsibility include:

• Victim Crises
• Accident Crises
• Preventable Crises

Victim Crises: Minimal Crisis Responsibility

• Natural disasters: acts of nature such as tornadoes or earthquakes.
• Rumours: False and damaging information about your organization is being circulated.
• Workplace violence: attack by former or current employees on current employees on-site.
• Product Tampering/Malevolence: External agents cause damage to the organization.

Accident Crises: Low Crisis Responsibility

• Challenges: Stakeholders claim that the organization is operating inappropriately.
• Technical error accidents: equipment or technology failure that causes an industrial accident.
• Technical error product harm: equipment or technology failure that causes a product to be defective or potentially harmful.

Preventable Crises: Strong Crisis Responsibility

• Human-error accidents: industrial accidents caused by human error.
• Human-error product harm: A product is defective or potentially harmful because of human error.

Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Appendix 2: Crisis Types

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