[CM] Crisis Management Capability Model and Levels

Crisis Management Capability Model and Levels

The Crisis Management Capability Model and Levels serve as a roadmap for organizations to assess and enhance their ability to manage crises effectively.

This model typically comprises different levels, each representing a stage of maturity in crisis management capabilities, ranging from basic to advanced proficiency. Organisations can use this model to evaluate their current crisis management practices, identify areas for improvement, and strategically allocate resources to strengthen their resilience.

Organisations establish basic crisis management processes and procedures at the foundational level, such as developing a crisis management team and creating a crisis communication plan.

As they progress through the levels, they enhance their capabilities by implementing more sophisticated strategies, such as conducting regular training exercises, integrating technology for real-time monitoring and response, and fostering a culture of continuous improvement.

By aligning their crisis management practices with the Capability Model and Levels, organizations can build robust resilience frameworks to effectively navigate and mitigate crises' impact, ensuring business continuity and safeguarding their reputation.

Capability Level
Level 1: Initial	Level 2: Managed	Level 3: Defined
Capability Area 1: Risk Assessment and Identification
Essential risk identification with ad hoc responses. Limited understanding of potential risks.	Systematic risk identification. Basic assessment of likelihood and impact.	Proactive risk management. Regular updates to risk identification based on emerging threats.
Capability Area 2: Planning and Preparedness
Level 1: Initial	Level 2: Managed	Level 3: Defined
No formalised crisis management processes. Reactive responses without predefined strategies.	Essential crisis management plan development. Introduction of business continuity planning.	Comprehensive crisis management plan with detailed procedures. Integrated business continuity and crisis management planning.
Capability Area 3: Communication and Coordination
Level 1: Initial	Level 2: Managed	Level 3: Defined
Ad hoc communication during crises. Limited coordination and collaboration.	Basic communication protocols. Coordination among different teams.	Well-defined communication strategies. Established cross-functional crisis management teams.
Capability Area 4: Training and Awareness
Level 1: Initial	Level 2: Managed	Level 3: Defined
No formalised training or awareness programs. Limited understanding of crisis preparedness.	Foundational training programs. Awareness campaigns.	Regular and scenario-based training programs. Specialised training for Crisis Management Team.
Capability Area 5: Continuous Improvement
Level 1: Initial	Level 2: Managed	Level 3: Defined
There is no culture of continuous improvement. No formalized reviews or updates.	Essential continuous improvement efforts. Periodic reviews and updates.	Cultivation of a culture focused on learning and improvement. Regular reviews and updates to the crisis management plan.
Capability Area 6: Technology and Innovation
Level 1: Initial	Level 2: Managed	Level 3: Defined
No integration of innovative technologies. Limited measures to address cybersecurity threats.	Introduction of innovative technologies. Basic cybersecurity measures.	Integration of advanced technologies for crisis communication. Proactive measures for cybersecurity.
Capability Area 7: External Collaboration and Partnerships
Level 1: Initial	Level 2: Managed	Level 3: Defined
No external collaborations. Limited engagement with stakeholders.	Initial establishment of partnerships. Essential government and community relations.	Strategic partnerships with external entities. Proactive engagement with government and community stakeholders.

Summing Up ...

This capability model provides a structured progression for organisations to assess and enhance their crisis management capabilities across various areas.

The levels represent a maturity continuum from initial stages to a more advanced and optimised state, emphasising continuous improvement and adaptability.

Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

More Information About Crisis Management Blended/ Hybrid Learning Courses

To learn more about the course and schedule, click the buttons below for the CM-300 Crisis Management Implementer [CM-3] and the CM-5000 Crisis Management Expert Implementer [CM-5].