Command Centre: Coordinate and Document

Introduction

Due diligence in CM efforts will require the completion and successful implementation of response and recovery plans for all critical systems.

Due diligence and cost recovery require excellent documentation of all of the information received and the steps taken in response to emergencies. Documentation of such things as incident logs, plans, response actions, use of resources, costs incurred and the timeline of activities are crucial when seeking cost recovery and in any subsequent legal proceedings.

The organization will also want to be able to provide up-to-date reports to managers, the media, and its stakeholders. There will be a lot going on so having good reports will be a must.

Automated Logging

It is essential that all responses to incidents and events be documented. Automated response and recovery plans that provide a step-by-step process can produce a permanent record of the plan's implementation. Event logs should track the ‘who, what, where and why’ of the incident. Automate as many of these as possible using standard categorizations, pick lists, and time stamps.

Debriefing Reports

Debriefing reports should include executive reports for supervisors as well as media presentations and personnel changing shifts at the Command Centre. The ability to automatically generate these reports will be invaluable regarding time saved in a crisis atmosphere.

Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Chapter 18: Coordinate and Document

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