Crisis Management Series
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Coordinate and Document Command Centre Operations

Due diligence in CM efforts will require completing and successfully implementing response and recovery plans for all critical systems.  This is especially important when managing the command centre, and the documentation will provide evidence for post-crisis evaluation and legal responses.

Documentation such as incident logs, plans, response actions, use of resources, costs incurred and the timeline of activities are crucial when seeking cost recovery and in any subsequent legal proceedings.

Moh Heng Goh
Crisis Management Certified Planner-Specialist-Expert

Coordinate and Document Command Centre Operations

Due diligence in CM efforts will require completing and successfully implementing response and recovery plans for all critical systems.

IC_CM_Coodinate and Document

Due diligence and cost recovery require excellent documentation of all the information received and the steps taken to respond to emergencies. Documentation such as incident logs, plans, response actions, use of resources, costs incurred and the timeline of activities are crucial when seeking cost recovery and in any subsequent legal proceedings.

The organization will also want to provide up-to-date reports to managers, the media, and stakeholders. There will be a lot going on, so having good reports will be a must.

Automated Logging

All responses to incidents and events must be documented. Automated response and recovery plans that provide a step-by-step process can produce a permanent record of the plan's implementation. Event logs should track the incident's ‘who, what, where and why. Automate as many of these as possible using standard categorizations, pick lists, and time stamps.

Debriefing Reports

Debriefing reports should include executive reports for supervisors, media presentations, and personnel changing shifts at the Command Centre. The ability to automatically generate these reports will be invaluable regarding time saved in a crisis atmosphere.

Establish and Operate Command Centre

Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Chapter 18: Coordinate and Document

A Manager’s Guide to Implementing Your Crisis Management Plan

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