Structure and Content of Crisis Management Plan

Structure and Content

This is a sample coverage and structure of a typical CM plan.

Cover Page

• Issue number
• Dates
• Key telephone alert numbers
• Document control
• Issue and amendments
• Revision and distribution

Authorization Page

• Letter from the Chief Executive Officer

Confirmation Form

• Form to be signed by the holder of the plan

Introduction

• Policy, Purpose and scope
• Format of plan

Roles and Responsibilities

• CM Teams
• Command Centre Operations team

Immediate Action Guide

• Notification and mobilization of CM team
• Interaction with Command Centre
• Initial response guidelines

Incident Action List (Crisis Response)

• Serious injury or accident
• Product contamination
• Major product recall

Communication

• Policy on information management
• Internal
• External

Facilities

• Command Centre
• Alternate Command Centre

Command Centre Operations Procedures

• Log of events
• Reception and switchboard
• Media call log information
• Communicating with employees
• Computer security
• Business Continuity Plan

Contact Directory

• CM Team
• Management
• Chairperson and Board of Directors
• Government
• Emergency services
• Media

Appendices

• Log of events form
• Crisis telephone register
• Media call log form
• Reference material
• Map and Plans
• Media aids
• Fast facts, pro forma press releases

Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Appendix 4: Content of CM Plan

Find out more about Blended Learning CM-300 [BL-CM-3] & CM-5000 [BL-CM-5]

To know more about our blended learning crisis management certification program and when the next course is scheduled, feel free to contact our friendly course consultant colleagues via sales.ap@bcm-institute.org.  They are the BL-CM-3 Blended Learning CM-300 Crisis Management Implementer and the BL-CM-5 Blended Learning CM-5000 Crisis Management Expert Implementer.

	Please feel free to send us a note if you have any of these questions to sales.ap@bcm-institute.org