Crisis Management Series

Structure and Content of Crisis Management Plan

This is a sample coverage and breakdown of a typical crisis management plan.
Goh Hua Wei
Crisis Management Certified Planner-Specialist-Expert

IC_CM_Content of CM Plan

Structure and Content

This is a sample coverage and structure of a typical CM plan.
Cover Page
  • Issue number
  • Dates
  • Key telephone alert numbers
  • Document control
  • Issue and amendments
  • Revision and distribution
Authorization Page
  • Letter from the Chief Executive Officer
Confirmation Form
  • Form to be signed by the holder of the plan
  • Policy, Purpose and scope
  • Format of plan
Roles and Responsibilities
  • CM Teams
  • Command Centre Operations team
Immediate Action Guide
  • Notification and mobilization of CM team
  • Interaction with Command Centre
  • Initial response guidelines
Incident Action List (Crisis Response)
  • Serious injury or accident
  • Product contamination
  • Major product recall
  • Policy on information management
  • Internal
  • External
  • Command Centre
  • Alternate Command Centre
Command Centre Operations Procedures
  • Log of events
  • Reception and switchboard
  • Media call log information
  • Communicating with employees
  • Computer security
  • Business Continuity Plan
Contact Directory
  • CM Team
  • Management
  • Chairperson and Board of Directors
  • Government
  • Emergency services
  • Media
  • Log of events form
  • Crisis telephone register
  • Media call log form
  • Reference material
  • Map and Plans
  • Media aids
  • Fast facts, pro forma press releases


A Manager’s Guide to Implementing Your Crisis Management Plan

Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Appendix 4: Content of CM Plan




Find out more about Blended Learning CM-300 [BL-CM-3] & CM-5000 [BL-CM-5]

To know more about our blended learning crisis management certification program and when the next course is scheduled, feel free to contact our friendly course consultant colleagues via  They are the BL-CM-3 Blended Learning CM-300 Crisis Management Implementer and the BL-CM-5 Blended Learning CM-5000 Crisis Management Expert Implementer.

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