Structure and Content of Crisis Management Plan

Structure and Content

This is a sample coverage and structure of a typical CM plan.

Cover Page

Issue number
Dates
Key telephone alert numbers
Document control
Issue and amendments
Revision and distribution

Authorization Page

Letter from the Chief Executive Officer

Confirmation Form

Form to be signed by the holder of the plan

Introduction

Policy, Purpose and scope
Format of plan

Roles and Responsibilities

CM Teams
Command Centre Operations team

Immediate Action Guide

Notification and mobilization of CM team
Interaction with Command Centre
Initial response guidelines

Incident Action List (Crisis Response)

Serious injury or accident
Product contamination
Major product recall

Communication

Policy on information management
Internal
External

Facilities

Command Centre
Alternate Command Centre

Command Centre Operations Procedures

Log of events
Reception and switchboard
Media call log information
Communicating with employees
Computer security
Business Continuity Plan

Contact Directory

CM Team
Management
Chairperson and Board of Directors
Government
Emergency services
Media

Appendices

Log of events form
Crisis telephone register
Media call log form
Reference material
Map and Plans
Media aids
Fast facts, pro forma press releases

Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Appendix 4: Content of CM Plan

More Information About Crisis Management Blended/ Hybrid Learning Courses

To learn more about the course and schedule, click the buttons below for the CM-300 Crisis Management Implementer [CM-3] and the CM-5000 Crisis Management Expert Implementer [CM-5].