Crisis Management Series

CM Plan Components

These are the typical sections of a comprehensive crisis management plan.  It provides an overview of what should be included in this content.
Steve Sobak
Crisis Management Certified Planner-Specialist-Expert

Section of CM Plan

These are the typical sections of a comprehensive CM plan:

  • IC_CM_CM Plan Components

    CM Policy
  • Plan Administration
  • Pre-crisis
    • Communication Policy
    • Finance, Legal, and Administration
    • Warning and Alert section
  • During-crisis
    • Crisis Command and Coordination
    • Crisis Resolution
    • Recovery Management
  • Post-crisis
    • Aftermath management
  • Checklist

CM Policy

This section outlines the organization policies for crisis management.

Communication Policy

This section outlines the organization policies for information management. This includes how information is exchanged, how media is managed, how to inform and deal with inquiries from internal and external groups.

Finance, Legal, IT and Administration

This section outlines the specialist support such as finance and legal during a crisis.

Plan Administration

This section outlines who is designated to design and maintain the CM plan. It includes the review of the plan, audit procedures, training, exercising activities.


This section outlines the policies on roles and responsibilities for CM and risks reduction and control.

Warning and Alert

This section outlines the alert and warning systems used in the organization.

During Crisis

Crisis Command and Coordination

This section outlines the command, control and communication requirements for the crisis. It includes the crisis structure, the command centre and the notification of the teams and relevant agencies.

Crisis Resolution

This section is a set of procedures to handle crisis events. As each incident may be different, a dedicated team will be assigned to manage the specific crisis.

Recover and Resumption

This section focuses on the recovery, resumption and restoration steps to be undertaken during a crisis.


Post-crisis Management

This section deals with the return home requirement. It deals with the closure of the crisis with the relevant agencies and also the post-mortem evaluation.


This section holds the checklists for the entire CM plan. These include equipment, procedural, contacts, logistics, supply and related action lists.


A Manager’s Guide to Implementing Your Crisis Management Plan


Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Appendix 5: CM Plan Component




Find out more about Blended Learning CM-300 [BL-CM-3] & CM-5000 [BL-CM-5]

To know more about our blended learning crisis management certification program and when the next course is scheduled, feel free to contact our friendly course consultant colleagues via  They are the BL-CM-3 Blended Learning CM-300 Crisis Management Implementer and the BL-CM-5 Blended Learning CM-5000 Crisis Management Expert Implementer.

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