Crisis Management Series
IT Business

[CM] Step 4A: Determine Scope for Crisis Management Project

Defining the scope of your crisis management project requires careful consideration of several factors. First, identify your organisation's crises and prioritise them based on likelihood and potential impact.  


You wll also need to consider internal and external stakeholders, including their communication needs and potential concerns during a crisis.

The plan should encompass response and recovery functions, such as a communication strategy, business continuity plan, and recovery procedures.  Remember, your plan needs to be adaptable to handle crises of varying severity and should be reviewed and updated regularly to reflect evolving threats.


Finally, consider the resources necessary, including budget, personnel, and team formation, with clearly defined roles to ensure effective implementation and crisis response.

Moh Heng Goh
Crisis Management Certified Planner-Specialist-Expert

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New call-to-actionConsiderations When Determining the Scope of the CM Project

Several key areas must be considered when defining the scope of an organisation's crisis management project.

Crisis Types

Identify Potential Crises
  • OR List of Crisis Scenarios Operational Resilience BCMPediaWhat kind of crises is your organisation most vulnerable to?
  • This could include security breaches, data loss, product recalls, natural disasters, public relations disasters, workplace violence, etc.
Prioritise by Risk
  • Not all crises are created equal.
  • Evaluate each crisis type's likelihood and potential impact to prioritise your planning efforts.

Stakeholders [Interested Parties]

Internal Stakeholders
  • Employees, management, leadership team.
  • Consider their roles, communication needs, and potential impact during a crisis.
External Stakeholders
  • Customers, investors, partners, media, and the public.
  • How will you communicate with them during a crisis?
  • What are their potential concerns?

CM Interested Parties

Response & Recovery Functions

Communication Strategy
  •  How will you communicate during a crisis?
  • What channels will you use?
  • Who will be responsible for messaging?
Business Continuity Plan
  • How will you ensure essential operations continue during a crisis? This includes IT systems, supply chains, and critical functions.
Recovery Procedures
  • What steps will you take to recover from a crisis and return to normal operations?
  • This includes post-crisis evaluation and learning.
Crisis Stages: Pre-Crisis Crisis Stages: During Crisis Crisis Stages: Post Crisis


Scalability & Adaptability

Plan for different Scales
  • Your crisis management plan should be adaptable to handle crises of varying severity.
Regular Review and Update
  • The business landscape and potential threats constantly evolve.
  • Your plan should be reviewed and updated periodically.

Resource Allocation

  • Consider the resources you need to implement and maintain your crisis management plan.
  • This includes training, technology, and personnel.
Team Formation
  • Identify the team responsible for managing the crisis plan and responding to crises.
  • Define roles and responsibilities clearly.

Summing Up ...

By carefully considering these areas, you can define a project scope that is comprehensive and effective for your organisation's specific needs.


Why Read This Book [BCM] : A Manager's Guide to ISO 22301 Standard for BCM SystemGoh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan. Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd



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