Crisis Management Series
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[CM] Crisis Management Trends & Best Practices for 2024

The world of today is a complex and volatile landscape. Organisations must be prepared to face an ever-evolving spectrum of crises, from cyberattacks to natural disasters and political turmoil to social media firestorms. Effective crisis management is no longer a luxury. It's a necessity for survival and reputation.

This article explores the key trends shaping crisis management in 2024 and outlines best practices for helping organisations navigate the unexpected.  Dr Goh Moh Heng will present the trends and best practices during the 2024 Inaugural BCM Institute webinar.

Moh Heng Goh
Crisis Management Certified Planner-Specialist-Expert

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Navigating the Unexpected: Crisis Management Trends & Best Practices for 2024

New call-to-actionThe world remains dynamic, constantly presenting new challenges and uncertainties.

Navigating these complexities requires robust crisis management (CM) strategies for organisations across industries.

But what does effective crisis management look like in 2024? Let's explore the emerging trends and best practices shaping this crucial field.

Emerging CM Trends

  • Hyperconnectivity and the Information Age. 
    • The ubiquity of social media and instant news amplifies the impact of crises. 
    • Organisations must be prepared for rapid misinformation spread, public scrutiny, and evolving narratives.

  • Geopolitical Shifts and Climate Change  
    • These factors bring increased risks of disruptions, supply chain issues, and natural disasters.
    • Proactive planning and scenario-building are crucial.

  • Cybersecurity Concerns  
    • Cyberattacks continue to evolve, requiring robust data security measures and incident response plans.

  • Employee Activism and Stakeholder Demands 
    • Organisations face growing pressure from employees and stakeholders on social justice, sustainability, and diversity.
    • Crisis communication needs to be authentic and address these concerns head-on.

  • The Rise of Technology  
    • Artificial intelligence (AI) and machine learning (ML) offer opportunities for predictive analytics, real-time monitoring, and automated response mechanisms.
    • However, ethical considerations and responsible implementation are crucial.

Best CM Practices for 2024

  • Proactive Planning  
    • Regularly review and update crisis management plans based on potential threats and emerging trends.
    • Conduct simulations and tabletop exercises to test preparedness.

  • Data-Driven Decision Making  
    • Leverage data analytics to identify potential risks, prioritise responses, and measure the effectiveness of your crisis management efforts.

  • Transparency and Authenticity 
    • Communicate openly and honestly with stakeholders during a crisis, acknowledging mistakes and taking responsibility.
    • Be authentic and human in your approach.

  • Empathy and Inclusivity  
    • Consider the diverse perspectives of stakeholders, including employees, customers, and communities impacted by the crisis.
    • Foster a culture of empathy and inclusion in your response.

  • Agility and Adaptability  
    • Adjust your response as the situation evolves.
    • Remain flexible and open to new information and feedback.

  • Investing in Crisis Communication  
    • Equip your team with solid communication skills, crisis training, and access to real-time data dashboards.

  • Mental Health Support  
    • Recognise the potential for psychological impact and support employees and stakeholders affected by the crisis.


Trends and Best Practices for 2024
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