Appendix 8: Resources for Command Centre

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Moh Heng Goh

IntroductionIC_CM_Resources for Command Centre

The resources needed to establish a Command Centre are:

  • Accommodation
  • Communications equipment
  • Ancillary Equipment
  • Essential Document/ Software
  • Security Equipment
  • Access Control
  • Security Identification


  • A discrete conference room, capable of accommodating XX persons.
  • The location of the room may need to be changed according to the nature of the crisis. In some cases, it may need to be away from the organization’s
  • Access available without attracting the attention of non-participants.
  • Sufficient wall space to hang whiteboards and display maps.
  • Out of hours toilet facilities.
  • Access to drinks and snacks.
  • The necessary air-conditioning and furniture.

Communications Equipment

  • Telex and fax machines available in or near to the conference room.
  • Telephones: IDD telephones lines and internal telephones (ideally 3 of each).
  • Secure fax and telephones, if appropriate.
  • Recorder for taping telephone
  • Fill a storage cupboard with reams of papers.

Ancillary Equipment

  • Whiteboards and flip charts on which to display information with pens.
  • Notebooks, files, paper and a supply of pens/pencils.
  • A microcomputer with modem and access to e-mail and printer.
  • Easy access to photocopying facilities.
  • Access to overhead and slide projectors.
  • Television, aerial socket, and video recorder and tapes.
  • Battery operated radio, tape recorder, and blank tapes.
  • Battery operated clocks adjusted to different time offices/floors involved.

Essential Documents/ Software

  • Hard and soft copies of CM Plans.
  • Contact lists of all possible staff.
  • Telephone directories: internal and external.
  • Roster of secretarial and switchboard staff on call outside normal working hours.
  • The roster for additional security staff.

Security Equipment

  • Secure cabinet in which to keep incident documents.
  • Paper shredder.

Access Control

  • Immediate but controlled access to the building and the Command Centre.
  • Immediate access to the switchboard, if appropriate, during out of normal working hours and ready availability of instructions for use.

Security Identification

  • Company logos, signs or the name or identity of the company, should not be readily seen in or near the Command Centre.
  • Reduce minimum photographs to be taken as images of this crisis could haunt the company for years to come, it is best to reduce any immediate association people make between the crisis and the organization.


A Manager’s Guide to Implementing Your Crisis Management Plan


Goh, M. H. (2016). A Manager’s Guide to Implement Your Crisis Management Plan . Business Continuity Management Specialist Series (1st ed., p. 192). Singapore: GMH Pte Ltd.

Extracted from Appendix 8: Resources for Command Centre




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