---
title: Crisis Communication | CC
description: Business Continuity Crisis Communication Management BCMS Audit ISO22301 Resilence
---
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##### Crisis Communication Series
# BCM Institute Blog
###### Crisis Communication Certified Planner-Specialist-Expert
### Recent
- [Crisis Communication (49)](https://blog.bcm-institute.org/crisis-communication/tag/crisis-communication)
- [CC-5000 (30)](https://blog.bcm-institute.org/crisis-communication/tag/cc-5000)
- [CC-300 (28)](https://blog.bcm-institute.org/crisis-communication/tag/cc-300)
[sort](https://blog.bcm-institute.org/crisis-communication)
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Sep 30, 2024
###### [\[CC\] \[PM\] Seven Phases of Crisis Communication (CC) Planning Methodology](https://blog.bcm-institute.org/crisis-communication/seven-phases-of-crisis-communication-planning-methodology?hsLang=en)
{% module\_block module "widget\_dd1f5b0b-d7cc-4a1d-9c52-817d8f260877" %}{%..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jul 19, 2024
###### [\[CC\] \[PM\] Program Management - Keeping Your Armor Polished](https://blog.bcm-institute.org/crisis-communication/crisis-communication-program-management-keeping-your-armor-polished?hsLang=en)
{% module\_block module "widget\_dd1f5b0b-d7cc-4a1d-9c52-817d8f260877" %}{%..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jul 19, 2024
###### [\[CC\] \[PM\] Testing and Exercising - Sharpening Your Sword](https://blog.bcm-institute.org/crisis-communication/cc-crisis-communication-testing-and-exercising-sharpening-your-sword?hsLang=en)
{% module\_block module "widget\_dd1f5b0b-d7cc-4a1d-9c52-817d8f260877" %}{%..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jul 19, 2024
###### [\[CC\] \[PM\] CC Plan Development - Putting Your Strategy into Action](https://blog.bcm-institute.org/crisis-communication/crisis-communication-plan-development-putting-your-strategy-into-action?hsLang=en)
{% module\_block module "widget\_dd1f5b0b-d7cc-4a1d-9c52-817d8f260877" %}{%..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jul 19, 2024
###### [\[CC\] \[PM\] Crisis Communication Strategy: Charting Your Course Through the Storm](https://blog.bcm-institute.org/crisis-communication/crisis-communication-strategy-charting-your-course-through-the-storm?hsLang=en)
{% module\_block module "widget\_dd1f5b0b-d7cc-4a1d-9c52-817d8f260877" %}{%..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jul 19, 2024
###### [\[CC\] \[PM\] Business Impact Analysis - Knowing Your Weaknesses](https://blog.bcm-institute.org/crisis-communication/business-impact-analysis-knowing-your-weaknesses?hsLang=en)
{% module\_block module "widget\_dd1f5b0b-d7cc-4a1d-9c52-817d8f260877" %}{%..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jul 19, 2024
###### [\[CC\] \[PM\] Crisis Scenario Risk Assessment - Identifying Your Battles](https://blog.bcm-institute.org/crisis-communication/cc-crisis-communication-scenario-risk-assessment-identifying-your-battles?hsLang=en)
{% module\_block module "widget\_dd1f5b0b-d7cc-4a1d-9c52-817d8f260877" %}{%..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jul 19, 2024
###### [\[CC\] \[PM\] Project Management - Building the Foundation for Crisis Communication](https://blog.bcm-institute.org/crisis-communication/cc-project-management-building-the-foundation-for-crisis-communication?hsLang=en)
{% module\_block module "widget\_dd1f5b0b-d7cc-4a1d-9c52-817d8f260877" %}{%..
[Azizah Nurdin](https://blog.bcm-institute.org/crisis-communication/author/azizah-nurdin) Apr 4, 2024
###### [Crisis Communication Courses](https://blog.bcm-institute.org/crisis-communication/crisis-communication-courses?hsLang=en)
### Crisis Communication Courses
Crisis Communication (CC) is often confused with..
[Azizah Nurdin](https://blog.bcm-institute.org/crisis-communication/author/azizah-nurdin) Mar 15, 2024
###### [\[CC-2\] What is a CC-200 Crisis Communication Planner Course?](https://blog.bcm-institute.org/crisis-communication/what-is-a-cc-200-crisis-communication-planner-course?hsLang=en)
#### Crisis Communication Fundamentals Package
This package is ideal for anyone..
[Kalaivani](https://blog.bcm-institute.org/crisis-communication/author/kalaivani) Mar 14, 2024
###### [Crisis Communication Certified Specialist (CCCS)](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certified-specialist-cccs?hsLang=en)
#### Crisis Communication Certified Specialist
#### Pre-requisites for CCCS
..
[Kalaivani](https://blog.bcm-institute.org/crisis-communication/author/kalaivani) Mar 14, 2024
###### [Crisis Communication Certified Planner (CCCP)](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certified-planner-cccp?hsLang=en)
#### Crisis Communication Management Certified Planner
#### Pre-requisites for CCCP
The..
[Kalaivani](https://blog.bcm-institute.org/crisis-communication/author/kalaivani) Mar 10, 2024
###### [Crisis Communication Certified Expert (CCCE)](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certified-expert-ccce?hsLang=en)
#### Crisis Communication Certified Expert (CCCE)
#### Pre-requisites for CCCE
The..
[Azizah Nurdin](https://blog.bcm-institute.org/crisis-communication/author/azizah-nurdin) Mar 7, 2024
###### [Crisis Communication Certification](https://blog.bcm-institute.org/crisis-communication/crisis-communication-certification?hsLang=en)
| [](https://cta-redirect.hubspot.com/cta/redirect/3893111/598d6a7b-3964-48a6-9d4f-e3b79b4b26de) | .. |
| --- | --- |
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Feb 24, 2024
###### [\[CC\] Crisis Communication Trends and Best Practices for 2024](https://blog.bcm-institute.org/crisis-communication/crisis-communication-trends-and-best-practices-for-2024?hsLang=en)
#### [](https://cta-redirect.hubspot.com/cta/redirect/3893111/bdc73968-cf74-4019-83a0-8fa757cce9ad)
#### Navigating the Storm: Crisis..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Nov 8, 2021
###### [Getting Ready for Your Crisis Communication Certification Examination by Starting with the Terminology](https://blog.bcm-institute.org/crisis-communication/getting-ready-for-your-cc-course-and-certification-examination?hsLang=en)
### Preparing for Your Crisis Communication Course & Certification Examination
When..
[Kalaivani](https://blog.bcm-institute.org/crisis-communication/author/kalaivani) Apr 18, 2021
###### [What Certification I will be Receiving after Attending the Advanced Level CC Certification Course \[CC-5000\]?](https://blog.bcm-institute.org/crisis-communication/what-certification-i-will-be-receiving-after-attending-the-advanced-level-cc-certification-course-cc-5000?hsLang=en)
#### What is the Advanced Level CC Certification course?
..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jan 15, 2021
###### [\[CC-HS\] Holding Statement - Customer/ Employee Fatality](https://blog.bcm-institute.org/crisis-communication/holding-statement-customer/employee-fatality?hsLang=en)
#### **Customer/ Employee Fatality**
This is a terribly tragic accident and our deepest..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Managing Crisis Communication through Social Media](https://blog.bcm-institute.org/crisis-communication/managing-crisis-communication-through-social-media?hsLang=en)
#### Social Media
Despite the ever-changing environment of social media, the basic..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Manage Crisis Communication](https://blog.bcm-institute.org/crisis-communication/manage-crisis-communication?hsLang=en)
#### Crisis Communication Process
Employees should not overlook any of the external..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [\[CC\] Formulate Key Messages](https://blog.bcm-institute.org/crisis-communication/formulate-key-messages?hsLang=en)
#### Formulate Key Messages
Formulate key messages may involve:
**Determine..**
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Testing and Exercising the Crisis Communication Plan](https://blog.bcm-institute.org/crisis-communication/testing-and-exercising-the-crisis-communication-plan?hsLang=en)
#### Simulation Exercises
#### Regular simulation exercises are necessary. If the best..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Crisis Communication Training and Awareness](https://blog.bcm-institute.org/crisis-communication/crisis-communication-training-and-awareness?hsLang=en)
##### Identity Crisis Communication Training
The training of the Response..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Linkage to ISO22301](https://blog.bcm-institute.org/crisis-communication/linkage-to-iso22301?hsLang=en)
#### Warning and Communication Clause
ISO 22301 introduces specific requirements..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Programme Management](https://blog.bcm-institute.org/crisis-communication/programme-management?hsLang=en)
#### Hierarchy of Crisis Preparedness within Organisation
The organisation’s Crisis..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Crisis Communication Plan Structure](https://blog.bcm-institute.org/crisis-communication/crisis-communication-plan-structure?hsLang=en)
#### Content and Purpose of Crisis Communication Plan
The Crisis Communication Plan..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Content of Crisis Communication Plan](https://blog.bcm-institute.org/crisis-communication/content-of-crisis-communication-plan?hsLang=en)
#### Structure and Content
This is a sample coverage and structure of a typical..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Examples of Crises](https://blog.bcm-institute.org/crisis-communication/appendix-3-examples-of-crises?hsLang=en)
#### Examples of Organisational Crisis
These are the example of organisational..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Incident Management (IM) Team](https://blog.bcm-institute.org/crisis-communication/incident-management-im-team?hsLang=en)
#### Incident Management (IM) Team
Without delay, the ABC COMPANY LIMITED’s Incident..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Causes of Crises](https://blog.bcm-institute.org/crisis-communication/causes-of-crises?hsLang=en)
##### Introduction
This is one approach in categorising the cause of the crisis. The..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Develop Crisis Communication Strategy](https://blog.bcm-institute.org/crisis-communication/develop-crisis-communication-strategy?hsLang=en)
#### Introduction
In managing a crisis, it is essential to realise that the..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Types of Crises](https://blog.bcm-institute.org/crisis-communication/types-of-crises?hsLang=en)
#### Introduction
The crisis refers to sudden, unplanned events which cause major..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Crisis Communication Guidelines](https://blog.bcm-institute.org/crisis-communication/appendix-7-crisis-communication-guidelines?hsLang=en)
#### Guidelines
The guidelines for the Crisis Communication are as follows:
- ..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 23, 2020
###### [Crisis Communication Plan Template](https://blog.bcm-institute.org/crisis-communication/crisis-communication-plan-template?hsLang=en)
#### Implement a Plan that Matches Response Modules to Scenarios
This is the core..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jul 22, 2020
###### [Establish Crisis Communication Team: Roles and Responsibilities](https://blog.bcm-institute.org/crisis-communication/establish-crisis-communication-team-roles-and-responsibilities?hsLang=en)
#### Introduction
The Crisis Communication Planning (CCP) Team will divide up and..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jul 19, 2020
###### [Identify the Stages of a Crisis](https://blog.bcm-institute.org/crisis-communication/identify-the-stages-of-a-crisis?hsLang=en)
#### Introduction
When organisations experience a major problem that threatens their..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jul 19, 2020
###### [Determine Crisis Communication Goals](https://blog.bcm-institute.org/crisis-communication/determine-crisis-communication-goals?hsLang=en)
#### Setting Goals for Crisis Communication (CC)
People often fail to communicate..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jul 19, 2020
###### [Crisis Communication Action Steps: Before, During, and After Crisis](https://blog.bcm-institute.org/crisis-communication/crisis-communication-action-steps-before-during-and-after-crisis?hsLang=en)
#### Action Steps
This blog illustrates the typical sections of a Crisis..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Jul 19, 2020
###### [Implement the Crisis Communication Plan](https://blog.bcm-institute.org/crisis-communication/implement-the-crisis-communication-plan?hsLang=en)
The Crisis Communication Plan should be similar to any other "peacetime"..
[Suhana Sunreh](https://blog.bcm-institute.org/crisis-communication/author/suhana-sunreh) May 24, 2020
###### [Can I Achieve Crisis Communication Expert Level Certification Via WSQ Competency Route?](https://blog.bcm-institute.org/crisis-communication/can-i-achieve-crisis-communication-expert-level-certification-via-wsq-competency-route?hsLang=en)
You may have just completed reading "[What is a Certification vs..](https://blog.bcm-institute.org/blog/what-is-certification-and-competency-based-courses?hsLang=en)
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Aug 22, 2019
###### [What Should Be in A Crisis Communication Plan?](https://blog.bcm-institute.org/crisis-communication/what-should-be-in-a-crisis-communication-plan?hsLang=en)
At the organisational level, once the crisis communication (CC) policy,..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Aug 20, 2019
###### [What is Crisis Management and Crisis Communication? Are They Similar?](https://blog.bcm-institute.org/crisis-communication/what-is-crisis-management-and-crisis-communication-are-they-similar?hsLang=en)
As a institute providing training to BCM and CM professionals who are..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Aug 19, 2019
###### [What is the Typical Composition of a Crisis Communication Team?](https://blog.bcm-institute.org/crisis-communication/-what-is-the-typical-composition-of-a-crisis-communication-team?hsLang=en)
The general failure of many executives tasked to implement the organization’s..
[Azizah Nurdin](https://blog.bcm-institute.org/crisis-communication/author/azizah-nurdin) Aug 6, 2019
###### [Am I Ready to Attend the Crisis Communication Manager \[CC-400\] Course?](https://blog.bcm-institute.org/crisis-communication/am-i-ready-to-attend-the-crisis-communication-manager-cc-400-course?hsLang=en)
CC-400 is the second installment of the CC-5000: Crisis Communication Expert..
[Azizah Nurdin](https://blog.bcm-institute.org/crisis-communication/author/azizah-nurdin) Aug 5, 2019
###### [Which Crisis Communication Certification Am I Eligible For?](https://blog.bcm-institute.org/crisis-communication/which-crisis-communication-certification-am-i-eligible-for?hsLang=en)
Congratulations to you as I assumed that you have successfully completed our..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Mar 13, 2019
###### [Getting Prepared for the Exam by First Knowing the Terminology (Crisis Communication Course)](https://blog.bcm-institute.org/crisis-communication/getting-prepared-for-the-exam-by-first-knowing-the-terminology-crisis-communication-course?hsLang=en)
### Preparing for Your \[CC\] Examination
When you are reading this section, you..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Dec 3, 2018
###### [How Do I Start My Crisis Communication Learning Journey?](https://blog.bcm-institute.org/crisis-communication/how-do-i-start-my-cc-learning-journey?hsLang=en)
If you are sourcing for a crisis communication (CC) course which is relevant..
[Aqmar Azizi](https://blog.bcm-institute.org/crisis-communication/author/aqmar-azizi) Dec 3, 2018
###### [FAQ on Crisis Communication Implementer \[CC-300\] Course](https://blog.bcm-institute.org/crisis-communication/faq-cc-300-crisis-communication-implementer-course?hsLang=en)
..
[Fistri Abdul Rahim](https://blog.bcm-institute.org/crisis-communication/author/fistri-abdul-rahim) Oct 22, 2018
###### [FAQ on Crisis Communication Manager \[CC-400\] Course](https://blog.bcm-institute.org/crisis-communication/faq-cc-400-crisis-communication-manager-course?hsLang=en)
Welcome to BCM Institute's introductory page on the CC-400: Crisis..
[Azizah Nurdin](https://blog.bcm-institute.org/crisis-communication/author/azizah-nurdin) Oct 19, 2018
###### [FAQ on Crisis Communication Expert \[CC-5000\] course](https://blog.bcm-institute.org/crisis-communication/faq-cc-5000-crisis-communication-expert-implementer-course?hsLang=en)
The CC-5000: Crisis Communication Expert Implementer course leading to the [CC..](http://www.bcmpedia.org/wiki/Crisis_Communication_Certified_Expert)
[Kalaivani](https://blog.bcm-institute.org/crisis-communication/author/kalaivani) Apr 6, 2018
###### [Attend Advanced Level Crisis Communication Manager \[CC-400\] Course](https://blog.bcm-institute.org/crisis-communication/cc-400-crisis-communication-manager?hsLang=en)
[](https://cta-redirect.hubspot.com/cta/redirect/3893111/9e68eda3-0581-4f0f-a100-573a364ff6b4)CC-400 is a 2-day..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Apr 6, 2018
###### [Upgrade Your Crisis Communication Competency with CC Implementer Course \[CC-300\]](https://blog.bcm-institute.org/crisis-communication/cc-300-crisis-communication-implementer?hsLang=en)
Crisis Communication Implementer or CC-300 is a 2-day intermediate Crisis..
[Aqmar Azizi](https://blog.bcm-institute.org/crisis-communication/author/aqmar-azizi) Apr 6, 2018
###### [Attend the Most Comprehensive Crisis Communication Expert Level Implementer \[CC-5000\]](https://blog.bcm-institute.org/crisis-communication/cc-5000-crisis-communication-expert-implementer?hsLang=en)
CC-5000 is a comprehensive **Crisis Communication (CC)** course that takes the..
[Moh Heng Goh](https://blog.bcm-institute.org/crisis-communication/author/moh-heng-goh) Mar 20, 2018
###### [Why Our Crisis Communication Course is NOT Similar to Another PR Course?](https://blog.bcm-institute.org/crisis-communication/why-our-crisis-communication-course-is-not-similar-to-a-public-relations-or-corporate-communication-course?hsLang=en)
Firstly, let’s identify what each of these individual definitions mean.
#### ..
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