[BL-CC-5] What is Needed to Complete Module 3 of the CC-5000 Blended Learning Course?

Pre-reading [Maximum of one hour]y consists the following:

1. Attending Facilitated Online Workshop [Maximum of two hour]
   • Includes class discussion

[1] Pre-reading

Pre-readings assigned are 2 blogs and 2 chapters of the Manager's Guide to Implementing Your Crisis Communication Plan. Participants are recommended to complete them before the facilitated online session. This serves as  'bite-sized' background information, allowing participants to familiarize themselves with the concepts to be discussed.  It would also assist participants in the completion of their assignment in the following  1 hour online session.

 

[1] Time Requirement

One Hour

 

[2] Attend Facilitated Online Training

All participants of the Blended Learning CM-5000 course are to attend two 1-hour facilitated online training sessions.  Facilitated by an industry practitioner, the two 1-hour session

Developing and Updating Your Crisis Communication Team Structure

The development of the CC Team structure and the session will concentrate on the key roles and responsibilities of the Crisis Communication Team (CCT) and the teams supporting the corporate Crisis Management Team.

Establish and Manage Crisis Communication Execution

It discusses the bi-directional communication-led flow of information, to and from the CC Team, during the pre-crisis, during-crisis and the post-crisis phases, focusing on CC prevention planning, CC preparation, monitoring, response, resume and return to normalisation.

In this module, participants will be taught the crisis information flow and discusses how mechanisms for detecting potential crises can be set up, and vital information collected for assessment, processing and dissemination during the onset of a crisis.

 

Setup CC Operations within Command Centre

In this module, the key considerations for the setting up the CC team being co-located in the crisis command centre is emphasized. This includes the CC requirement and equipment when operating in the crisis command centre. 

Media Handling

Media handling during a crisis and key considerations for handling crisis communication will be addressed.   In addition, these are some of the good practices such as  CC response kit and use of social media during crisis communication.

The importance and good practices of crisis communications are discussed alongside key concepts and terminologies are discussed holistically. The lesson will also address interested parties and the strategies used to meet audience information needs.

Crisis Leadership

Lastly, the sharing of characteristics of crisis leadership and the various approach to assimilate to the crisis structure within your organisation is discussed in depth.

Both sessions are compulsory for anyone who has signed up for the Blended Learning CC-5000 (BL-CC-5) programme.

 

[2] Time Requirement

Two Hours

 

 

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Funding for CC-5000 Course from CITREP+

The next section applied to Singaporean and Singapore permanent residents who are eligible for IMDA's CITREP funding.  

Click "CITREP+" button to find out more about the funding

 

SkillsFuture Credit Claim

[New Initiative starting April 2020]

For claiming of SkillsFuture Credit (additional funding of SGD 500 for Singaporeans), click "SkillsFuture Credit Claimable" button to find out more from SkillsFuture Singapore (SSG).

 

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Find out more about Blended Learning CC-5000 [BL-CC-5]