PD 17: Recovery Procedures: Corporate Communications

Recovery Procedures: Corporate Communications

17.1 Critical Business Function

WHAT

17.1.1 Pre-Crisis

HOW

• List of key media contacts (updated on a half-yearly basis).
• Prepare pre-approved statements (pre-approved and applicable for different disasters and aligned with internal communications).
• Appoint Spokesperson and alternate.
• Identify the venue for a press conference.

17.1.2 Within T+24 hours (RESUMPTION)

HOW

• Retrieve a list of media contacts from the Alternate Site Recovery Box.
• Issue first external communication to media.

17.1.3 After T+24 hours (RECOVERY)

HOW

• Issue second and subsequent external communication to media.
• Issue first and subsequent external communication to clients. 

Reference

Goh, M. H. (2021). Implementing Your Business Continuity Plan. Business Continuity Management Planning Series (3rd ed.). Singapore: GMH Pte Ltd.

Extracted from "Chapter 17: Recovery Procedures: Corporate Communications"

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