[OR] [KWAP] [E2] [C8] Five Stages of the Implement Phase

Implementing Operational Resilience for KWAP

Chapter 8

Operational Resilience Planning: The Five Stages of the "Implement" Phase for KWAP

Operational resilience is crucial for Kumpulan Wang Persaraan (Diperbadankan) (KWAP) to ensure the continuity of critical business services, even in the face of disruptions.

The "Implement" phase of KWAP’s Operational Resilience Planning Methodology consists of five key stages designed to strengthen the organisation’s ability to withstand and recover from adverse events.

This article explores each stage in detail, outlining their significance and how they contribute to a robust operational resilience framework.

1. Identify Critical Business Services

The first step in building operational resilience is identifying KWAP’s Critical Business Services (CBS)—those functions that, if disrupted, would have severe financial, reputational, or regulatory consequences.

Key Activities:

• Engage stakeholders to determine which services are essential for KWAP’s core operations.
• Assess the potential impact of service disruptions on members, beneficiaries, and financial stability.
• Prioritize services based on their criticality to the organisation’s mission.

Outcome:

A clearly defined list of CBS that require enhanced resilience measures.

2. Map Processes and Resources

Once critical services are identified, the next step is to map the underlying processes, systems, and resources that support them. This includes people, technology, data, and third-party dependencies.

Key Activities:

• Create detailed process flows for each CBS, identifying key touchpoints and dependencies.
• Document internal and external resources (e.g., IT systems, vendors, personnel).
• Identify single points of failure that could disrupt service delivery.

Outcome:

A comprehensive dependency map that highlights vulnerabilities and interdependencies.

3. Set Impact Tolerance

Impact tolerance defines the maximum acceptable level of disruption KWAP can endure for each critical service before severe consequences arise. Establishing these thresholds ensures that resilience strategies are aligned with risk appetite.

Key Activities:

• Define quantitative and qualitative tolerance levels (e.g., maximum downtime, data loss limits).
• Align impact tolerance with regulatory requirements and stakeholder expectations.
• Obtain leadership approval to formalize these thresholds.

Outcome:

Clear benchmarks for acceptable disruption levels, guiding response and recovery efforts.

4. Conduct Scenario Testing

Testing resilience through realistic disruption scenarios helps validate preparedness and identify gaps in recovery strategies.

Key Activities:

• Develop plausible disruption scenarios (e.g., cyberattacks, system failures, third-party outages).
• Simulate incidents to assess response effectiveness and recovery capabilities.
• Evaluate whether impact tolerance levels are achievable under stress conditions.

Outcome:

Actionable insights into strengths and weaknesses in KWAP’s resilience framework.

5. Improve: Lessons Learned

The final stage focuses on continuous improvement by analysing test results and real incidents to refine resilience strategies.

Key Activities:

• Document lessons from scenario testing and past disruptions.
• Update policies, response plans, and resource allocations based on findings.
• Foster a culture of resilience through training and awareness programs.

Outcome:

An iterative enhancement process that strengthens KWAP’s operational resilience over time.

Summing Up ...

The "Implement" phase of KWAP’s Operational Resilience Planning Methodology ensures that critical business services remain functional despite disruptions.

By systematically identifying critical services, mapping dependencies, setting impact tolerances, testing scenarios, and applying lessons learned, KWAP can build a resilient operational framework that safeguards its mission and stakeholders.

Continuous refinement based on real-world insights will further enhance KWAP’s ability to adapt and thrive in an ever-changing risk landscape.

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OR Planning Methodology Phases [Roadmap]		Plan [P1]	Implement [P2]	Sustain [P3]

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