[SOP] BCM Institute's Synchronous e-Learning

Synchronous E-Learning

Purpose

This SOP outlines the standardised process for conducting synchronous e-learning courses at BCM Institute. It ensures high-quality training delivery, compliance with regulatory requirements, and a consistent learner experience across all virtual sessions.

Scope

This SOP applies to all instructors, course coordinators, and administrative staff involved in the planning, delivery, and evaluation of synchronous e-learning courses conducted by BCM Institute.

Definitions

• Synchronous E-Learning: Online learning happens in real-time where instructors and learners are engaged simultaneously via a digital platform (e.g., Zoom, Microsoft Teams).

• Trainer: A qualified professional responsible for delivering course content and engaging learners.

• Learners: Individuals enrolled in the course, including working professionals, certification candidates, or public registrants.

Platform Requirements

• All sessions must be conducted using approved platforms (e.g., Zoom Pro, MS Teams) with support for:

  • Video and audio interaction

  • Screen sharing

  • Breakout rooms

  • Chat

[Before] Pre-Session Activities

Trainer Preparation

• Review and finalise course materials 1 week before the session.

• Conduct a tech check with the course coordinator at least 24 hours before the session.

• Familiarise yourself with learner names and profiles if provided.

Participant Communication

• Send session details, joining instructions, and technical requirements at least 48 hours prior.

• Include guidelines on netiquette and attendance policies.

Administrative Tasks

• Upload course run details and participant info on the [SSG TPGateway] portal.

• Set up e-attendance with SingPass authentication if required.

[During] Conducting the Session

Attendance

• Verify attendance via e-attendance (SingPass) at the start and end of the session.

• The trainer and course coordinator are to maintain a manual backup list.

Engagement

• Incorporate breakout discussions for group activities.

• Record attendance and participation during group activities.

Delivery

• Begin with a brief on course objectives and learning outcomes.

• Follow a structured agenda as per the approved curriculum.

• Maintain learner visibility (cameras on, where possible).

[After] Post-Session Activities

Evaluation

• Share post-course feedback links after each session.

• Trainers to mark assignments.

Quality Assurance

• Training sessions will be randomly observed by QA personnel.

• Learner feedback will be reviewed monthly for continuous improvement.