What is CRM or Customer Relationship Management?

Objective of Customer Relationship Management or CRM

We have a CRM Customer Relationship Management, which tracks and manages the enrolment and course progression of the participants.  This is an internal system but note that the program admin team will engage you via this CRM system.

What the CRM

• Course Registration:  This is the page whereby the student registers for the course.
• Course Notification: Updates on the course preparation and submission of assignments to participants will be managed by these systems
• Course Reminders:  Remind participants to attend the course and note that you will be spammed via text messages during such reminders as one student will be one text message to you as an instructor. Still, they are consolidated into one when viewing from your phone.
• Review of Assignment: Instructor will be reminded to review the submission of your module assignment.

The instructor will receive a series of notifications as an instructor, and it is marked as "Instructor Briefing."

Contact the program admin team if you have any questions.