Information Technology and Information System
Internally data and information are available via the intranet to employees and via Web access to customers and suppliers/partners. Each bank desktop/countertop terminal or computer/ laptop is password connected to AllSafe Bank’s intranet and e- mail system, and AllSafe Information System (AIS). Managers and employees provide data and information updates important to the branch or division, as well as updates on the strategic plan, using both systems. Branch and other unit managers update data Information boards (daily, when appropriate) on break room walls. Customized reports, some generated daily, support strategic and day-to-day management of these units.
Externally AllSafe Bank uses incentives to encourage customers to utilize online banking, which enables access to immediate account information, amortization schedules, and payment tools that encourage use of Web-based online payments for both bank and nonbank accounts. Customers also access information through calls to the Call Center, e-mail, and snail mail. Recently, the IT initiated an internal blog site that allows committee members, including the President, to communicate informally with employees.
Traditionally the IT function is given a relatively free hand to propose and substantiate IT budget and purchases. Over the years however there is a call for greater accountability and to stretch each dollar of investment. All new IT investments have to undergo stringent evaluation criteria and capped at no more than 5% of the previous year IT budget. However some of its existing IT/IS system were based and build on older technologies and platforms and seem unable to cope with growing user demands. A major multi-year tiered review and revamp is underway but any change looks set to take the incremental and gradual approach, frustrating some of the users and IT staff.Currently the IT function occupies the 5th level at the corporate HQ’s building. There is a plan however to relocate it to the outskirt of the city to free up valuable space for its front end banking operations.
