T19: Feedback from Test Participants

Testing Business Continuity Exercises

This is a series of useful templates that you can use to develop the Testing and Exercising program.

Feedback from Test Participants

Explanation

This is a sample feedback form to be completed by the participants upon completion of a test. It is important to survey the participants before they leave the test alternate (recovery) site. Often, if feedback is not gathered just before the participants leave the test site, this collection of the feedback becomes a lengthy affair.

Participant Feedback Questionnaire (Sample)

Dear Test Participant,

Thank you for your involvement in the Business Continuity Test. To help improve the effectiveness of future tests, we would like a few minutes of your time in answering several questions.

Your response will be kept confidential. Only consolidated results will be made known to management. Your feedback would be most appreciated.

	Personnel Recall System	Yes	No	Can be improved
1	When you were informed of the disaster, did you have to contact your recovery team-mates? If YES, proceed to Q 4 If NO, proceed to Q 3
2	Did you have difficulty contacting your team-mates?
	Facilities & Equipment	Yes	No	Can be improved
3	How long did it take you to get to the alternate (recovery) site?	Approx _________mins
4	Did you have difficulty traveling to the alternate (recovery) site?
5	Upon arriving at the alternate (recovery) site, did you have difficulty getting into the building?
6	Was there a lot of waiting time before you actually got down to doing the recovery work?
7	Was the alternate site adequately equipped for you to do your work?
8	Was the environment conducive to work in? (e.g. room temperature) If your answer is NO, please explain why or suggest improvement
9	In a real disaster, will the current equipment work? If your answer is NO, please explain why or suggest improvement
	Recovery Procedures	Yes	No	Can be improved
10	Did you refer to any documented recovery procedures?
11	Do you think these procedures are sufficient if you were a new comer in your team doing the recovery?
12	In the course of your recovery work, was there a bottleneck caused by someone else?
	Overall	Yes	No	Can be improved
13	If there is one area that needs improvement, what would it be? Facilities Equipment Tape restoration Networks Staff recall process Others (Please specify)
14	Was alternate (recovery) site staff helpful?
15	On the whole, do you think your performance in this recovery test was up to expectation?
16	Are you satisfied with the results of the test?
17	Do you think the test achieved its goals?

Thank you for your time.

Please pass this questionnaire to the Business Continuity Coordinator before leaving the alternate (recovery) site.

Source

Goh, M. H. (2006). Testing and Exercising Your Business Continuity Plan. Business Continuity Management Series (2nd ed.). Singapore: GMH Pte Ltd.

Extracted from "Chapter 41: T19: Feedback from Test Participants"

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