T2: Design Profile for Telephone Notification Test

Test Design Profile for 

Staff Telephone Notification (Call Tree) Test 

 Definition 

Objective 

To test staff telephone notification procedures according to BC plan(s) 

Type of Test 

Telephone Contact 

Scope and Scale  

(Active/Passive; 

degree of involvement) 

Business Unit level

Active 

All on list 

Elements to be tested 

Plans 

People 

Place 

Resources 

Yes 

Yes 

No 

Telephone at home 

Success Criteria 

100% successful contacts made to Business Unit Coordinators, 

[an agreed percentage] % of attempted contacts succeed within [an agreed time], 

 95% of relayed messages return correct 

Essential Pre-Conditions 

All staff members have a copy of the latest Telephone Call Tree 

Participants                                             

Internal 

External 

Yes 

No 

Scheduling 

Time of test/Schedule 

Pre-determined timing, outside business hours but commencing at a time which allows for the test to be completed without disturbing staff members’ sleep  

Duration 

Maximum 3 hours 

Frequency (mandatory/desirable) 

Quarterly 

Notice Requirement/Warning 

None except for the first test 

Briefing of Participants 

None 

Scenario 

Not Required 

Write Test Plan 

No. Only obtain Telephone Call Tree 

Budget for Test 

None 

Execution/ Monitoring 

Controllers 

None.  Business Unit Coordinator to initiate the test according to predetermined timing 

Document 

Documentation (capable of audit) to track events and degree of success 

Telephone Call Tree Log used to record the timings of calls, successful contacts and correct message 

Review/ Measure 

Post-Mortem Meeting 

Meeting not required 

Report/ Output 

Post-Test Actions (documented) linking to maintenance/ reporting 

Record the outcome on the standard assessment pro forma and document remedial actions required (with responsibilities and target dates) 

Maintenance/ Follow-Up 

Amend plan as required. 

If appropriate, amend the plan(s).  

Arrange re-tests where necessary.